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This project centers on elevating customer satisfaction by conducting sentiment analysis on customer feedback for an online classes and video conferencing app. The aim is to decipher customer sentiments in their feedback, extract insights, and improve user experience while addressing any concerns.

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Enhancing User Experience: Text Classification for Online App using DistilBertTokenizerFast

Transformer-04-1600x1200

Abstract

In the rapidly evolving digital landscape, online apps play a pivotal role in connecting users with information, services, and communities. This project aims to enhance the user experience within an online app by implementing text classification techniques powered by DistilBertTokenizerFast. Text classification serves as a fundamental aspect of user interaction, aiding in content organization, sentiment analysis, and personalized recommendations. Leveraging the advanced natural language processing capabilities of DistilBertTokenizerFast, the project seeks to develop a robust text classification model capable of accurately categorizing user-generated content in real-time. By effectively categorizing text, the app's functionality can be optimized, leading to improved content discoverability, tailored recommendations, and a more engaging user journey. The outcomes of this project hold the potential to significantly elevate user satisfaction and interaction within the online app, thereby contributing to its growth and success in an increasingly competitive digital landscape

Objective:

The objective of this project is to perform text classification on an app review dataset using the DistilBERT-base-uncased transformer model. By employing this state-of-the-art model, the project aims to accurately categorize user reviews and feedback, providing insights into user sentiments and preferences. The ultimate goal is to enhance app development and user experience by automating the analysis of user-generated content. Through this project, we aim to showcase the effectiveness of transformer models in handling real-world text data and their potential to improve decision-making and app optimization strategies.

Methodology

The following methodology outlines the approach taken in this project to achieve the objectives of text classification using the DistilBERT-base-uncased transformer model:

Data Collection and Preprocessing:

Acquired an app review dataset containing user-generated text and corresponding labels. Conducted data preprocessing, including text cleaning, lowercasing, tokenization.

Model Selection: Chose the DistilBERT-base-uncased transformer model due to its efficiency and effectiveness in handling text classification tasks.

Model Fine-Tuning:

Utilized the Hugging Face Transformers library to load the pre-trained DistilBERT model. Added a classification layer on top of the pre-trained model to adapt it for the specific text classification task. Trained the model on the training dataset, monitoring performance on the validation set.

Evaluation and Metrics:

The model's performance was assessed using standard evaluation metrics, including accuracy, precision, recall, and F1-score. Remarkably, the model achieved perfect scores of 1 for each of these metrics, reflecting its exceptional performance in classifying the app reviews. In addition, a detailed analysis of confusion matrices was conducted to gain insights into the model's behavior across various classes.

Confusion matrix on test dataset

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Conclusion:

In conclusion, the project successfully demonstrated the effectiveness of utilizing the DistilBERT-base-uncased transformer model for text classification in the context of app reviews. The model's exceptional performance, with perfect precision, recall, F1-score, and accuracy scores of 1, highlights its robust ability to accurately categorize user-generated content. This achievement underscores the power of advanced natural language processing techniques in understanding and classifying textual data.

The project's outcomes emphasize the potential impact of such models in real-world applications, where precise sentiment analysis and content categorization are crucial. While the results achieved are remarkable, it's important to continue exploring different scenarios and datasets to validate the model's generalizability. Furthermore, this project opens avenues for deploying the model within app ecosystems to automate and enhance user feedback analysis, ultimately leading to improved app development and user satisfaction.

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This project centers on elevating customer satisfaction by conducting sentiment analysis on customer feedback for an online classes and video conferencing app. The aim is to decipher customer sentiments in their feedback, extract insights, and improve user experience while addressing any concerns.

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