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Handle sending Zendesk ticket to multiple customer contacts #19

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andrewfleming opened this issue Feb 10, 2021 · 0 comments
Open

Handle sending Zendesk ticket to multiple customer contacts #19

andrewfleming opened this issue Feb 10, 2021 · 0 comments
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[Type] Enhancement

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@andrewfleming
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The CSV approach for customer data limits us to sending tickets to a single customer contact. It's common for there to be multiple technical customer contacts who should be CC'd. More info at https://wp.me/p9zhOE-1dC#comment-8970
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@andrewfleming @gudmdharalds