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Issues
inghamn edited this page Sep 13, 2012
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Issues are the reports from either the public or a staff member.
Issues contain the following fields:
- Created by: the person who put the issue into the application
- Category: the type of problem being reported
- Issue Type: Such as complaints, staff report, etc
- Reported By: the person who is reporting the issue
- Contacted Via: The way the person reporting the issue contacted the organization (email, in person, phone, etc)
- Comments: details about the issue
- Respond via: The way the person reporting the issue would like to be contacted
- Attachments: images and documents that correlate to the issue
- Responses: Details of additional conversations staff has with the person reporting the issue
Learn more about the difference between cases and issues
- Responses
- Categories