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inghamn edited this page Sep 13, 2012 · 1 revision

Issues

Issues are the reports from either the public or a staff member.

Issues contain the following fields:

  • Created by: the person who put the issue into the application
  • Category: the type of problem being reported
  • Issue Type: Such as complaints, staff report, etc
  • Reported By: the person who is reporting the issue
  • Contacted Via: The way the person reporting the issue contacted the organization (email, in person, phone, etc)
  • Comments: details about the issue
  • Respond via: The way the person reporting the issue would like to be contacted
  • Attachments: images and documents that correlate to the issue
  • Responses: Details of additional conversations staff has with the person reporting the issue

Learn more about the difference between cases and issues

See also

Help Topics

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