WIP: EY Practitioner invalid reference screen

app/forms/journeys/early_years_payment/practitioner/find_reference_form.rb

@@ -6,14 +6,14 @@ class FindReferenceForm < Form
         attribute :email, :string
 
         validates :reference_number, presence: {message: i18n_error_message(:presence)}
-        validate :validate_permissible_reference_number
 
         def save
           return false if invalid?
 
           journey_session.answers.assign_attributes(
             reference_number:,
-            start_email: email
+            start_email: email,
+            reference_number_found: claim_exists?
           )
           journey_session.save!
         end
@@ -27,16 +27,6 @@ def claim_exists?
             .where(practitioner_email_address: email)
             .exists?
         end
-
-        def validate_permissible_reference_number
-          unless claim_exists?
-            errors.add(
-              :reference_number,
-              :impermissible,
-              message: self.class.i18n_error_message(:impermissible)
-            )
-          end
-        end
       end
     end
   end

app/models/journeys/early_years_payment/practitioner/session_answers.rb

@@ -3,6 +3,7 @@ module EarlyYearsPayment
     module Practitioner
       class SessionAnswers < Journeys::SessionAnswers
         attribute :reference_number, :string
+        attribute :reference_number_found, :boolean, default: nil
         attribute :start_email, :string
 
         def policy

app/models/journeys/early_years_payment/practitioner/slug_sequence.rb

@@ -2,7 +2,7 @@ module Journeys
   module EarlyYearsPayment
     module Practitioner
       class SlugSequence
-        SLUGS = %w[
+        CLAIM_SLUGS = %w[
           find-reference
           sign-in
           how-we-use-your-information
@@ -14,6 +14,12 @@ class SlugSequence
           check-your-answers
         ].freeze
 
+        RESULTS_SLUGS = %w[
+          ineligible
+        ].freeze
+
+        SLUGS = (CLAIM_SLUGS + RESULTS_SLUGS).freeze
+
         def self.start_page_url
           Rails.application.routes.url_helpers.landing_page_path("early-years-payment-practitioner")
         end

app/models/policies/early_years_payments/policy_eligibility_checker.rb

@@ -20,7 +20,7 @@ def ineligible?
       end
 
       def ineligibility_reason
-        start_ineligibility_reason || authenticated_ineligibility_reason
+        start_ineligibility_reason || provider_ineligibility_reason || practitioner_ineligibility_reason
       end
 
       def start_ineligibility_reason
@@ -31,7 +31,7 @@ def start_ineligibility_reason
         end
       end
 
-      def authenticated_ineligibility_reason
+      def provider_ineligibility_reason
         return nil unless answers.is_a?(Journeys::EarlyYearsPayment::Provider::Authenticated::SessionAnswers)
 
         if answers.nursery_urn.to_s == "none_of_the_above"
@@ -43,6 +43,14 @@ def authenticated_ineligibility_reason
         end
       end
 
+      def practitioner_ineligibility_reason
+        return nil unless answers.is_a?(Journeys::EarlyYearsPayment::Practitioner::SessionAnswers)
+
+        if answers.reference_number_found == false
+          :reference_number_not_found
+        end
+      end
+
       private
 
       def ineligible_returner?

app/views/early_years_payment/practitioner/claims/_ineligibility_reference_number_not_found.html.erb

@@ -0,0 +1,25 @@
+<% content_for(:page_title, page_title("There is a problem", journey: current_journey_routing_name)) %>
+<% @backlink_path = claim_path(current_journey_routing_name, "find-reference", request.query_parameters) %>
+
+<div class="govuk-grid-row">
+  <div class="govuk-grid-column-two-thirds">
+    <h1 class="govuk-heading-l">
+      There is a problem
+    </h1>
+    <p class="govuk-body">
+      This claim reference isn’t correct. Check your invite email.
+    </p>
+
+    <p class="govuk-body">
+      Your employer will also have the claim reference in their claim confirmation email.
+    </p>
+
+    <p class="govuk-body">
+      Contact us at
+      <%= govuk_link_to t("early_years_payment_practitioner.feedback_email"), "mailto:#{t("early_years_payment_practitioner.feedback_email")}", no_visited_state: true %>.
+      if you need further assistance to sign into the early years financial incentive payments service.
+    </p>
+
+    <%= govuk_button_link_to "Try again", claim_path(current_journey_routing_name, "find-reference", request.query_parameters) %>
+  </div>
+</div>

app/views/early_years_payment/practitioner/claims/ineligible.html.erb

@@ -0,0 +1,2 @@
+<% ineligibility_reason = Journeys::EarlyYearsPayment::Practitioner::EligibilityChecker.new(journey_session:).ineligibility_reason %>
+<%= render "ineligibility_#{ineligibility_reason}" %>

config/locales/en.yml

@@ -1392,8 +1392,8 @@ en:
     claim_subject: "Early Years Payment"
   early_years_payment_practitioner:
     journey_name: Claim an early years financial incentive payment - practitioner
-    feedback_email: implementme@example.com
-    support_email: "help@opsteam.com"
+    feedback_email: "help@opsteam.education.gov.uk"
+    support_email: "help@opsteam.education.gov.uk"
     claim_description: for early years financial incentive payment
     forms:
       find_reference: