Don't see the "Restore stashed login option" when supportal'd in to a customer's account

[m-natarajan]

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Version Number:
Reproducible in staging?: Needs Reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @zsgreenwald
Slack conversation (hyperlinked to channel name): quality

Action Performed:

Pre-Condition: Must be supportalled into a number of users accounts beforehand

1. Login as a support agent in to a customer account
2. Navigate to settings

Expected Result:

"Restore stashed login option" displayed in settings

Actual Result:

"Restore stashed login option" not displayed in settings

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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[melvin-bot]

Triggered auto assignment to @rlinoz (AutoAssignerNewDotQuality)

[melvin-bot]

Triggered auto assignment to @jliexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[rlinoz]

Hmm weird, I can see it both in prod and staging, you also should not be seeing the Signout button

[jliexpensify]

Yeah this is weird, I asked Greeny to share the specific email and I think we should check their account.

[jliexpensify]

I'm unable to repro for the customer's account on my side:

2025-01-07_14-36-56.mp4

Current User : lee@taethni.com
Account ID : 18789218

[rlinoz]

Repro steps from the thread: https://expensify.slack.com/archives/C05LX9D6E07/p1736183628048589

1. Logout from NewDot
2. Go to supportal
3. Log into user's account
4. Select New Expensify
5. Verify there is no Restore stashed login option

[jliexpensify]

This will need to be handled internally, right @rlinoz? Right now, we log into Supportal, then select the New Expensify option to get into someone's account - but this feels like we'd need to build out a general stashed login button in ND, like what we see in Classic.

[jliexpensify]

@rlinoz I've added the Internal label: would you be taking this one on?

[rlinoz]

Yeah, since this is a medium priority I can keep it and work on it as other issues I have might get blocked.

[rlinoz]

I think I will be able to take a look at this tomorrow.

[rlinoz]

Ok, I am looking at the code and this is a pretty simple fix, but I am starting to think that this is not a bug since you are gonna be signed out of the app, there is no session to restore