diff --git a/api/app/settings/common.py b/api/app/settings/common.py
index c3fdc55384c7..1caf32b07be7 100644
--- a/api/app/settings/common.py
+++ b/api/app/settings/common.py
@@ -1238,3 +1238,7 @@
     "EDGE_V2_MIGRATION_READ_CAPACITY_BUDGET",
     default=0,
 )
+
+ORG_SUBSCRIPTION_CANCELLED_ALERT_RECIPIENT_LIST = env.list(
+    "ORG_SUBSCRIPTION_CANCELLED_ALERT_RECIPIENT_LIST", default=[]
+)
diff --git a/api/organisations/tasks.py b/api/organisations/tasks.py
index 0b3b9267f7c2..11add1bc7990 100644
--- a/api/organisations/tasks.py
+++ b/api/organisations/tasks.py
@@ -4,6 +4,7 @@
 
 from app_analytics.influxdb_wrapper import get_current_api_usage
 from django.conf import settings
+from django.core.mail import send_mail
 from django.db.models import F, Max, Q
 from django.utils import timezone
 from task_processor.decorators import (
@@ -73,10 +74,15 @@ def send_org_subscription_cancelled_alert(
     organisation_name: str,
     formatted_cancellation_date: str,
 ) -> None:
-    FFAdminUser.send_alert_to_admin_users(
-        subject=f"Organisation {organisation_name} has cancelled their subscription",
-        message=f"Organisation {organisation_name} has cancelled their subscription on {formatted_cancellation_date}",
-    )
+    if recipient_list := settings.ORG_SUBSCRIPTION_CANCELLED_ALERT_RECIPIENT_LIST:
+        send_mail(
+            subject=f"Organisation {organisation_name} has cancelled their subscription",
+            message=f"Organisation {organisation_name} has cancelled their subscription "
+            f"on {formatted_cancellation_date}",
+            from_email=settings.DEFAULT_FROM_EMAIL,
+            recipient_list=[recipient_list],
+            fail_silently=True,
+        )
 
 
 @register_recurring_task(
diff --git a/infrastructure/aws/production/ecs-task-definition-task-processor.json b/infrastructure/aws/production/ecs-task-definition-task-processor.json
index 781de824f235..ffa8f1fbc954 100644
--- a/infrastructure/aws/production/ecs-task-definition-task-processor.json
+++ b/infrastructure/aws/production/ecs-task-definition-task-processor.json
@@ -168,6 +168,10 @@
                 {
                     "name": "ENABLE_API_USAGE_ALERTING",
                     "value": "True"
+                },
+                {
+                    "name": "ORG_SUBSCRIPTION_CANCELLED_ALERT_RECIPIENT_LIST",
+                    "value": "customersuccess@flagsmith.com"
                 }
             ],
             "secrets": [