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helpSupport.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Self Drive Car Rentals | Rent a Car | Car Hire @Zoomcar</title>
<link rel="icon" href="/favicon.png" sizes="32x32" type="image/png">
<link rel="stylesheet" href="./css/helpSupport.css">
<script
src="https://kit.fontawesome.com/24c494a6b6.js"
crossorigin="anonymous"
></script>
<style>
</style>
</head>
<body>
<div id="navbar">
<button id="myBtn" class="sidebar" ><i class="fa-solid fa-bars"></i></button>
<div id="img"><img src="./image/2ndimg.png" alt="" id="imgnavbar"></div>
<div id="rightnav"><button onClick="window.location.href ='navbar.html'">Become a Host</button><button>ZMS</button><button id="loginn">Login/Signup</button></div>
</div>
<div id="container">
<h2 style="padding-left: 10px;">HELP & SUPPORT</h2>
<div id="help">
<div>
<center>
<img src="https://zoomcar-assets.zoomcar.com/images/original/5bf429e9b5b79b217ba71f00cff8dff3f17d71e8.png"/>
<p>Joining </p>
<p>Zoomcar</p>
</center>
</div>
<div>
<center>
<img src="https://zoomcar-assets.zoomcar.com/images/original/f6a4cda1d027872d4276416e9b0cc94a208d342f.png"/>
<p>Bookin a</p>
<p>Zoomcar</p>
</center>
</div>
<div>
<center>
<img src="https://zoomcar-assets.zoomcar.com/images/original/fb893c01d3f0f43ff788fe40423d1713bb14b2e6.png"/>
<p>Payments </p>
<p>and Charges</p>
</center>
</div>
<div>
<center>
<img src="https://zoomcar-assets.zoomcar.com/images/original/7c85b49667922f6ed6ca33b3bcef0f9df8310446.png"/>
<p>Wallet & </p>
<p>Refunds</p>
</center>
</div>
<div>
<center>
<img src=" https://zoomcar-assets.zoomcar.com/images/original/3ad20d92611d0cc9543ea9579f2fdc85486c5b70.png"/>
<p>Deal &</p>
<p>Discount</p>
</center>
</div>
<div>
<center>
<img src="https://zoomcar-assets.zoomcar.com/images/original/c5a9cba447b3c3d118fa4707ec3a93fb80e92364.png"/>
<p>Live </p>
<p>Assistance</p>
</center>
</div>
</div>
<h3 style="padding-left: 10px;">POPULAR QUERIES</h3>
<div>
<button class="accordion">Do I have to return the car to the same loaction where I picked it up?</button>
<div class="panel">
<p>Yes. You must bring the vehicle back to the same place you picked it up before the end of your reservation.
If you dropoff the car at a location different from your pickup point, you will be charged INR 2,000, and
the full hourly rate and late fees until the vehicle is returned to the correct location.</p>
</div>
<button class="accordion">What happens if i return the car late?</button>
<div class="panel">
<p>A high penalty will be applicable for the amount of time you are late. In order to avoid paying this penalty,
you can extend the booking from the app, well in advance.</p>
</div>
<button class="accordion">Is there a Km limit to how much i can drive</button>
<div class="panel">
<p>With reference to the km package which you select you are eligible to drive accordingly.For example,
if you opt for 10 km/hr package then 5 hours reservation would come with 50 km in driving at no
additional charge, while a 3 day reservation would come with 720 km in driving at no additional charges.
There is a per-km charge for each km beyond that point. Please see Zoomcar tariffs for more details.</p>
</div>
<button class="accordion">How do I unlock my car?</button>
<div class="panel">
<p>"Location without fleet (KLE booking): Filling checklists is easy! Now you can fill your pick up checklist
via the Zoomcar App. Just login to the App, select your live booking from the My bookings page and start.
1. Fill Exterior cleanliness and damage reporting with images. 2. Unlock the vehicle 3. Interior cleanliness,
documents check and vehicle KM/Fuel readings with images. 4. Pick up the car keys from the dashboard. 5.
Start your trip. It is advised to keep the images for your future reference and do ensure proper
network coverage filling the checklist." Location with Fleet assistance: Collect the keys from the
location executive.</p>
</div>
<span id="dots"></span><span id="more">
<button class="accordion">Where can I find the Car Keys</button>
<div class="panel">
<p>"After you unlock the car using KLE, you can find the car keys in the dashboard." At times previous
customers would have kept the car keys on the seat, On the sun visor, dropped below the seats.</p>
</div>
<button class="accordion">What are the fines that Zoomcar levies on the Customer?</button>
<div class="panel">
<p>For the safety of our cars, and for a great Zoom experience we have some fines.For more
information on fines visit the Fee policy page https://www.zoomcar.com/policy#feePolicy</p>
</div>
<button class="accordion">Can someone else drive Zoomcar during my reservation? What is the process to add co-driver?</button>
<div class="panel">
<p>We understand that driving can get tiring on a long drive and you want to share driving responsibilities
with a friend. Simply add co-drivers through the Co-Drivers page in your account. This will ensure that
in case of any damage while your friend is driving, liability is limited to the security deposit
(under our usual conditions). If your friend is not a Zoomcar user already, we will ask them to upload
their DL and then review it. If your friend is already a Zoomcar user then their DL has most likely
already been approved. Please do remember, you are still responsible for the vehicle during your
reservation. Additionally if a non-Zoomcar verified person drives the vehicle, Zoomcar's insurance
coverage would be invalidated and you will face unlimited liability.</p>
</div>
<button class="accordion">How do I end my reservation?</button>
<div class="panel">
<p>"Location without fleet (KLE booking): Filling checklists is easy! Now you can fill your End
checklist via the Zoomcar app. Just log in to the App, select your live booking from the My
bookings page and start. 1. Keep the keys inside the dashboard. 2. Edit your checklist details
if there are any changes with Images. 3. Lock the vehicle. 4. End of your trip by uploading 4 side
images of the vehicle. It is advised to keep the images for your future reference and need proper
network coverage filling the checklist." Please collect all your belonging before locking the vehicle.</p>
</div>
<button class="accordion">How will I receive my Refund?</button>
<div class="panel">
<p>"Refund will be initiated to the account/card used to make the payment and will take upto 30
days to settle." If the payment was made from the wallet account, it would take 24-48 hrs for
the refund to settle.</p>
</div>
<button class="accordion">In case of Doorstep service who will deliver the car?What if the delivery guy comes late?</button>
<div class="panel">
<p>A Delivery executive will be allotted for your booking one hour before the booking start time, you
will receive the details of the delivery executive at the same time. In the case of address
clarification, our executive will call you for confirmation and he will be at your location by
your bookings start time. You can contact the executive over the shared contact number.</p>
</div>
<button class="accordion">How long do refunds take?</button>
<div class="panel">
<p>All Refunds made shall be through the original payment account only within 30 working days</p>
</div>
<button class="accordion">How do I reach the location of the car?</button>
<div class="panel">
<p>Once the booking is confirmed, vehicle details with the location would be shared 3-4 hours prior
to booking start time. We will also share an exact car location before 30 minutes of your booking
start time along with the Navigation Link. Please use this Link or your application to navigate
to your pickup location.</p>
</div>
<button class="accordion">How do I find my car?</button>
<div class="panel">
<p>It’s simple to find the vehicle. We will share the exact vehicle location 30 minutes prior to your
booking start time through an SMS on your registered contact number. Use this navigation to reach
your vehicle or you can even use Find my car option through your App and follow the Last mile directions.</p>
</div>
<button class="accordion">How do I proceed with my Start Checklist after reaching the location?</button>
<div class="panel">
<p>"Location without fleet (KLE booking): Filling checklists is easy! Now you can fill your pick up checklist
via the Zoomcar app. Just log in to the App, select your live booking from the My bookings page and start.
1. Fill Exterior cleanliness and damage reporting with images. 2. Unlock the vehicle 3. Interior
cleanliness, documents check and vehicle KM/Fuel readings with images. 4. Pick up the car keys from
the dashboard. 5. Start your trip. It is advised to keep the images for your future reference and do
ensure proper network coverage filling the checklist." Location with Fleet assistance: Collect the keys
from the location executive.</p>
</div>
<button class="accordion">I reached my location back, how do I proceed with my End Checklist?</button>
<div class="panel">
<p>"Location without fleet (KLE booking): Filling checklists is easy! Now you can fill your End checklist
via the Zoomcar app. Just log in to the App, select your live booking from the My bookings page and
start. 1. Keep the keys inside the dashboard. 2. Edit your checklist details if there are any changes
with Images. 3. Lock the vehicle. 4. End of your trip by uploading 4 side images of the vehicle. It is
advised to keep the images for your future reference and need proper network coverage filling the
checklist." Please collect all your belonging before locking the vehicle.</p>
</div>
<button class="accordion">What if my Driving License is in not yet Approved/ Review in progress state?</button>
<div class="panel">
<p>If you have successfully completed the DL upload process, be rest assured that your driving license will be
approved before your booking start time. You can check the status of your Driving license over your App.
If our team is unable to approve your Driving license, they will notify you of the supporting documents
required to approve your driving license. Please upload those documents and our team will verify the
uploaded documents to approve your driving license. Kindly wait till your Driving license is reviewed
by our team.</p>
</div>
<button class="accordion">How do I extend my booking end time?</button>
<div class="panel">
<p>"Extension is subject to vehicle availability and extension can be done before the booking end time.
To extend the booking you have to 1. Login to Zoomcar application 2. Click on My trips from Menu option 3.
Select the booking 4. Click on extend booking right below the Remaining time. 5. If yes, Key in your
desired extension time. 6. Pay the amount immediately to confirm your extension. Failing to pay the
extension amount immediately would reverse the extended time and you will have to drop back the vehicle
within the originally reserved time. Any Late drop without extension would incur late fees and charges.
https://www.zoomcar.com/policy#feePolicy." Extend booking option will be available only if the vehicle
is available for extension.</p>
</div>
<button class="accordion">How do I track my free KM reading?</button>
<div class="panel">
<p>"To avoid the KM confusion, we request you to capture the odometer reading images to track your free KMs
and for any future reference and check your booking details on your APP to know the total free KM on
the booking. Excess KM would be charged as per the selected vehicle. Ex: Extra KMs x Per km charge of
the vehicle"</p>
</div>
<button class="accordion">What would be the fuel level in the vehicle which gets allotted to me? What if the fuel level is low?</button>
<div class="panel">
<p>Fuel levels in few vehicles may be as low as 5-10%. Post completing the pick-up checklist procedure.
Please do check the fuel percentage in the vehicle and refuel the vehicle if the current fuel level
is not enough for your trip. Please refuel the vehicle as per your trip requirement.</p>
</div>
<button class="accordion">What if I see there are exterior damages on the vehicle?</button>
<div class="panel">
<p>We try to inspect all our vehicle's condition periodically however if you notice any damage on the vehicle,
Please do call out the same in the start checklist and also do capture the images for future reference.</p>
</div>
<button class="accordion">How should I pay the outstanding amount on a booking?</button>
<div class="panel">
<p>You can pay the outstanding amount either through your APP. Click on the booking with an outstanding
amount and click on the Outstanding amount. You can pay using Debit/Credit card or net banking.</p>
</div>
<button class="accordion">When will I get my security deposit refunded back?</button>
<div class="panel">
<p>Once the booking gets completed, We will process the refund of your security deposit within 30 working days.
The payment owed will be deducted from the security deposit in the event the customer is found to violate
Zoomcar T&C.</p>
</div>
<button class="accordion">What if there is an outstanding amount against my previous booking pending?</button>
<div class="panel">
<p>You will not be able to pick up the vehicle on your next booking unless you have cleared all the outstanding
balance from your previous booking. Please ensure you check for pending outstandings before making another
booking.</p>
</div>
<button class="accordion">When will I get to know the exact vehicle details?</button>
<div class="panel">
<p>Vehicle and Location details would be shared 3-4 hours prior to your booking start time to your registered
mobile number. Once the vehicle and location are allocated, You can check the details on your APP's Main
page.</p>
</div>
<button class="accordion">What are excess KMs charges?</button>
<div class="panel">
<p>Every booking comes with a KM package which is already included in the booking fee however exceeding the
free KMs would result in extra fee as per the selected vehicle. You can keep a note of your free KMs and
an extra fee per KM on your App. Charges would be according to the extra KMs driven: Total extra KMs x
Charge per km</p>
</div>
<button class="accordion">What is the Refueling charge?</button>
<div class="panel">
<p>If you have made a no fuel booking, you are expected to bring back the vehicle at the same fuel
level as the beginning of the trip. Dropping back the vehicle with lesser fuel levels will result
in a penalty of 80rs per ltr.</p>
</div>
<button class="accordion">What is traffic violation fee?</button>
<div class="panel">
<p>Please ensure you drive safely without breaking any traffic rules. In case of an uncertain event of
a traffic violation, Please clear the penalty through the Govt portal to avoid un-necessary charges
against your booking and inconvenience to other customers.</p>
</div>
<button class="accordion">Will I be charged for the cancellation of the booking?</button>
<div class="panel">
<p>a) A cancellation charge of Rs. 200 applies if you cancel more than 24 hours before booking start time.
b) A charge of 50% of the booking amount is applicable if canceled within 24 hours of the booking start
time. c) No cancellation is allowed after booking start time as there is no refund.</p>
</div>
<button class="accordion">Can I get a car for any use-case?</button>
<div class="panel">
<p>Below are the use-cases for which the cars be alloted: - Transportation for Doctors/Nurses/Paramedics -
Authorized personnel designated by the government - Medical Emergencies - Grocery or Pharmacy Visits -
Visiting bank (For Bangalore only) - Shifting house (For Bangalore only)</p>
</div>
<button class="accordion">What would I get for having a better Driver Score?</button>
<div class="panel">
<p>In terms of rewards, fully redeemable Z points will be added to your Zoomcar Account if you have a score
of more than 65. Better driving would also reduce the fuel cost.</p>
</div>
<button class="accordion">What is Driver Score?</button>
<div class="panel">
<p>Driver Score is a rating mechanism that reflects your driving behaviour for the trip. User's aggregate
score is an average of the individual trips' driver score</p>
</div>
<button class="accordion">Will the credits expire?</button>
<div class="panel">
<p>here is individual expiry associated with all the credits in the system which is mentioned in the
Credit Transaction Details page in-app and website.</p> </span>
</div>
</div>
<div id="showmore">
<button onclick="myFunction()" id="myBtn">Show More</button>
</div>
<div class="emailbox">
<div>
<h3>Cant find answer?</h3>
<p>Get in touch with us. We are here to help you.</p>
</div>
<div class="emailbox2">
<div>
<h3>Email</h3>
<p>help@zoomcar.com</p>
</div>
<div>
<h3>Call Center Number</h3>
<p>08068976666</p>
</div>
</div>
</div>
</div>
<div id="myModal" class="modal">
<!-- Modal content -->
<div class="modal-content">
<div class="modal-header">
<span class="close"></span>
<!-- <h2>Modal Header</h2> × -->
</div>
<div id="sidebar">
<ul>
<li id="login"> <a href="#"><i class="fa-solid fa-user"></i><span id="loginnn">Login or Singup</span> </a></li>
<li><a href="#"> <i class="fa-solid fa-location-dot"></i> Change City <span id="lactionpick" style="margin-left:50px; font-weight: bold;"> </span> </a> </li>
<li><a href="Suppermiler.html"> <i class="fa-solid fa-z"></i> </i> Suppermiler Club</a></li>
<li><a href="ZoomcarFleet.html"> <i class="fa-solid fa-book"></i> Zoomcar Fleet vehicles Policies</a></li>
<li><a href="ZoomcarHost.html"> <i class="fa-solid fa-book"></i> Zoomcar Host vehicles Policies</a></li>
<li><a href="helpSupport.html"> <i class="fa-solid fa-phone"></i> Help & Support</a></li>
<i class="fa-solid fa-memo"></i>
</ul>
</div>
</div>
</div>
</body>
</html>
<script src="./js/helpSupport.js">
</script>