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Only 4 Decimal Places #553

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metal450 opened this issue Jul 2, 2022 · 30 comments
Closed

Only 4 Decimal Places #553

metal450 opened this issue Jul 2, 2022 · 30 comments
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applications Impacts the Ledger Live Applications bug Something isn't working

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@metal450
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metal450 commented Jul 2, 2022

Describe the bug

This is a re-post of this original issue from the prior repo: LedgerHQ/ledger-live-desktop#4896

Ledger Live is only showing 4 digits of precision for all assets - Bitcoin, Ethereum, etc. This makes it more or less unusable if you want to have any measure of accuracy in your accounting.

Tested on 2.43.1 on Win10

Expected behavior

The app should show the actual proper balances (i.e. all 8 digits for Bitcoin). Or if some users don't wish to know their actual holdings (?), at least make it optional.

Desktop (please complete the following information):

  • OS: Windows 10
@metal450 metal450 added applications Impacts the Ledger Live Applications bug Something isn't working labels Jul 2, 2022
@Kansai53
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Kansai53 commented Jul 3, 2022

This seems to be a regression in one of the recent versions, as it definitely displayed proper balances before.

Hopefully they can fix this soon, so I can avoid needing to rollback to the previous/working version & import all my accounts again from scratch.

@Ricent82
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Ricent82 commented Jul 6, 2022

Also having this problem, balance are no correct any more, only rough estimates. How to fix?

@Al-cm
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Al-cm commented Jul 6, 2022

Also having this problem, balance are no correct any more, only rough estimates. How to fix?

As Ledger Live is Open Source software on Github, you could investigate the cause yourself, and supply a fix. Many would be grateful for that solution. But, if you are not a programmer yourself, like many of us, then the only option is to wait and hope that someone else provides a fix anytime soon. It's as simple as that.

@Thomas20232030
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It is annoying and it should really be changed soon. Is there any workaraound for this with other tools concerning bitcoin?

@metal450
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I'd suggest that everyone e-mail Ledger directly & press them to address this. I e-mailed them and, absolutely bafflingly, they said this was actually an intentional change. In other words, the authors of a financial software elected to deliberately change their financial software so that it would show inaccurate values. Given that they have not bothered to respond here, but very quickly responded to my ticket/e-mail, I suspect those who contact them there might be taken more seriously.

Hopefully if enough people complain, they'll change it back. Because honestly, it just makes zero sense. What bank account shows your balance rounded to the nearest $10??

@metal450
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Help box on the lower right of https://support.ledger.com

@github-actions
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This issue is stale because it has been open 30 days with no activity. Remove stale label, comment, or consider closing it.

@metal450
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Was this actually completed, or did it just get closed because Ledger didn't bother to respond? I've not been able to update to verify, due to this other breaking change: #1005

@gre gre reopened this Aug 26, 2022
@gre
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gre commented Aug 26, 2022

Sorry for this auto close, the topic is still relevant, we've been reviewing this topic a few days actually, still waiting for some people to chose the direction on the topic ( which was last changed in LedgerHQ/ledger-live-desktop@2c86386 ), we'll get back to you / document the choices 🙏

@github-actions github-actions bot removed the Stale label Aug 27, 2022
@github-actions
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This issue is stale because it has been open 30 days with no activity. Remove stale label, comment, or consider closing it.

@github-actions github-actions bot added the Stale label Sep 26, 2022
@metal450
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Still not fixed as far as I know, but I'm not able to verify (as new versions of Ledger Live remain broken due to #1005 - thus I remain stuck on 2.43.1).

@Al-cm
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Al-cm commented Sep 26, 2022

Running Ledger Live version 2.47.0 on Win 11 Pro, and the issue is still not fixed.

@Thomas20232030
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Thomas20232030 commented Sep 26, 2022 via email

@metal450
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Yup - I am no longer recommending Ledger to any friends/colleagues who I introduce to crypto, and if this doesn't get fixed, at some point I'll unfortunately be forced to move to Trezor :(

I hope you've e-mailed them directly, as it seems pretty clear that they're not on top of things here on GitHub.

@github-actions github-actions bot removed the Stale label Sep 27, 2022
@Kansai53
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2.49 was released and this is STILL broken. It's been more than half a year. Has everyone given up & just moved to Trezor yet? I'm about ready to throw out my Ledgers and start over, what kind of company is this that can't even show you your actual balances...

@metal450
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metal450 commented Nov 3, 2022

Still broken in 2.49.2

@LeadManPL
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Confirming it is broken in ledger-live-desktop-2.49.2-linux-x86_64.AppImage
The same case on Android version 3.10.0 (66463)
Its been 5 months already and this issue is not even assigned to no one?

@Al-cm
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Al-cm commented Nov 30, 2022

Windows 11 / Ledger Live 2.50.0. The rounded balance issue is still present in this version. The issue was opened on April 6, 2022. No one cares evidently.

@Thomas20232030
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I would be happy if this can be fixed in this year....

@nparigi-ledger
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nparigi-ledger commented Dec 1, 2022

Should be resolved in this PR, increasing in Live mobile and desktop the number of digits of all values, and even more precise in Account pages

@Thomas20232030
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This would really be great!

@Thomas20232030
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Yes, I can see it. Let´s hope for the near future and for the next version....

@etc
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etc commented Dec 16, 2022

Yes, still broken in 2.50.1. Absolutely incredible to regress in this way and then take so long to revert it.

@metal450
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metal450 commented Dec 16, 2022

They're too busy with their new Apple designer patting each other on the back about flashy e-ink displays to, you know, deal with the most basic fundamentals like "actually show correct balances."

@elbywan
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elbywan commented Dec 16, 2022

We understand the frustration, but:

As @nparigi-ledger wrote above we have a pending pull request handling the problem and the fix will certainly be in production in the near future.

Next time you post here, please behave.

@elbywan elbywan closed this as completed Dec 16, 2022
@LedgerHQ LedgerHQ locked as too heated and limited conversation to collaborators Dec 16, 2022
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