Merging changes synced from https://github.com/MicrosoftDocs/OfficeDo…

…cs-Support-pr (branch live)

Teams/teams-on-mac/teams-notification-sound-reverts-to-default.md

@@ -0,0 +1,49 @@
+---
+title: Teams-specific notification sound reverts to macOS notification sound
+description: Resolves an issue in which the Teams-specific notification sound that you configured doesn't play when you use Microsoft Teams on macOS devices.
+ms.date: 11/27/2024
+audience: ITPro
+ms.topic: troubleshooting
+manager: dcscontentpm
+search.appverid: 
+  - SPO160
+  - MET150
+ms.custom: 
+  - sap:Teams Clients\Mac Desktop
+  - CI 2857
+  - CSSTroubleshoot
+ms.reviewer: opreda
+---
+
+# Teams-specific notification sound reverts to macOS notification sound
+
+## Symptoms
+
+When you use Microsoft Teams on your macOS device, you notice that the Teams-specific notification sound that you configured doesn't play. Instead, the device reverts to using the default macOS notification sound.
+
+## Cause
+
+The Notification Center on the macOS device is recaching the file that's associated with the configured sound.
+
+## Resolution
+
+To resolve the issue, clear the Notification Center cache. This action makes sure that the sound settings that you configured are applied again.
+
+If you have administrator privileges on your macOS device, use method 1. Otherwise, use method 2.
+
+### Method 1: For administrators
+
+Use the following steps:
+
+1. [Open Terminal](https://support.apple.com/guide/terminal/apd5265185d-f365-44cb-8b09-71a064a42125/mac) on the macOS device.
+1. Run the following command:
+
+   ```console
+    pkill -9 NotificationCenter 
+   ```
+
+1. Enter the administrator password.
+
+### Method 2: For nonadministrators
+
+Restart the macOS device by selecting the Apple menu > **Restart**.

Teams/toc.yml

@@ -304,7 +304,9 @@
     - name: Audio issues when using Teams on macOS
       href: ./teams-on-mac/teams-audio-issue-mac.md
     - name: Incorrect presence status in Teams for Mac
-      href: ./teams-on-mac/incorrect-presence-status-teams-for-mac.md  
+      href: ./teams-on-mac/incorrect-presence-status-teams-for-mac.md
+    - name: Teams-specific notification sound reverts to macOS notification sound
+      href: ./teams-on-mac/teams-notification-sound-reverts-to-default.md
   - name: Teams on Windows
     items:
     - name: Error when calling from a contact card