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Learn Build Service GitHub App authored and Learn Build Service GitHub App committed Dec 3, 2024
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11 changes: 8 additions & 3 deletions Teams/teams-administration/admin-self-help-diagnostics.md
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---
title: Self-help diagnostics for Teams administrators
ms.author: luche
author: helenclu
manager: dcscontentpm
ms.date: 11/20/2024
ms.date: 12/03/2024
audience: Admin|ITPro|Developer
ms.topic: troubleshooting
search.appverid:
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|Checks whether a user account meets the requirements for a Microsoft Teams user to be able to sign in to a Microsoft Teams Rooms device.||[Microsoft Teams Rooms Sign in](https://testconnectivity.microsoft.com/tests/TeamsMTRDeviceSignIn/input)|[Fix Conditional Access-related issues for Teams Android devices](../teams-rooms-and-devices/teams-android-devices-conditional-access-issues.md)<br/><br/>[Fix Teams Rooms resource account sign-in issues](../teams-rooms-and-devices/teams-rooms-resource-account-sign-in-issues.md)|
|Checks whether the Teams user can communicate with a federated Teams user.|[Run Tests: Teams Federation](https://aka.ms/TeamsFederationDiag)|[Teams Federation and Interoperability](https://testconnectivity.microsoft.com/tests/TeamsFederation/input)|[Manage external access (federation)](/microsoftteams/manage-external-access#federation-diagnostic-tool)<br/><br/>[External federated contacts don't appear in Teams search](../exchange-integration/external-contacts-not-in-search.md)|

### Exchange integration

| Description | Diagnostic shortcut | Connectivity test shortcut | Support article |
|---|---|---|---|
|Determines the ability of Teams to interact with Microsoft Exchange Server. For Exchange Hybrid, run the test two times by using a Microsoft 365 mailbox and an on-premises mailbox. This is useful for IT administrators who want to troubleshoot Teams and Exchange integration.||[Teams Exchange Integration](https://testconnectivity.microsoft.com/tests/TeamsExchangeIntegration/input)|[Resolve interaction issues between Teams and Exchange Server](../exchange-integration/teams-exchange-interaction-issue.md)|

### Devices

| Description | Diagnostic shortcut | Connectivity test shortcut | Support article |
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|Checks a user's policy for 1:1 Call Recording capability|[Run Tests: Teams 1:1 Call Recording](https://aka.ms/Teams11CallRecDiag)||[Issues with meeting recordings](../meetings/troubleshoot-meeting-recording-issues.md)|
|Checks whether a user has the correct policies to enable the Teams Outlook add-in.|[Run Tests: Teams Add-in Missing in Outlook](https://aka.ms/TeamsAdd-inDiag)||[Resolve issues with Teams Meeting add-in for Outlook](../meetings/resolve-teams-meeting-add-in-issues.md)|
|Checks whether the user is correctly configured to record a meeting in Teams.|[Run Tests: Meeting Recording](https://aka.ms/MeetingRecordingDiag)|[Teams Meeting Recording](https://testconnectivity.microsoft.com/tests/TeamsRecording/input)|[Teams cloud meeting recording](/microsoftteams/cloud-recording#meeting-recording-diagnostic-tools)<br/><br/>[Issues with meeting recordings](../meetings/troubleshoot-meeting-recording-issues.md)|
|Checks whether a user account meets the requirements to schedule a Teams Meeting on behalf of a delegator.||[Teams Meeting Delegation](https://testconnectivity.microsoft.com/tests/TeamsMeetingDelegation/input)|[Resolve interaction issues between Teams and Exchange Server](../exchange-integration/teams-exchange-interaction-issue.md)|

### Presence

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