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Office/Client/forms/resolve-file-upload-errors-microsoft-forms.md
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| title: Resolve file upload errors in Microsoft Forms | ||
| description: Resolve some common errors that you might exprience when you try to add a file upload question to a form or upload a file. | ||
| author: helenclu | ||
| ms.reviewer: zakirh | ||
| manager: dcscontentpm | ||
| search.appverid: | ||
| - MET150 | ||
| audience: ITPro | ||
| ms.topic: troubleshooting | ||
| ms.service: forms | ||
| ms.custom: | ||
| - sap:Working with Forms\Issues that are related to form submission | ||
| - CI964 | ||
| - CSSTroubleshoot | ||
| appliesto: | ||
| - Microsoft Forms | ||
| ms.date: 12/09/2024 | ||
| --- | ||
|
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| # Resolve file upload errors in Microsoft Forms | ||
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| Files that are uploaded through Microsoft Forms are stored in Microsoft SharePoint or in OneDrive for work or school, as follows: | ||
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| - Files that are uploaded to group forms are stored in the document library on the Microsoft 365 group's SharePoint site. | ||
| - Files that are uploaded to individual forms are stored in the form author's personal OneDrive folder. | ||
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| When you use the file upload functionality in Forms, you might receive an error message in the following scenarios: | ||
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| - You [try to add a file upload question](https://support.microsoft.com/office/add-questions-that-allow-for-file-uploads-6a75a658-c02b-450e-b119-d068f3cba4cf) to a form. | ||
| - You try to upload a file in response to a question. | ||
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| These errors might occur if file uploads to SharePoint or OneDrive are blocked. This article lists some common error messages and the methods to fix the errors. | ||
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| ## Error: We weren't able to create an upload file folder in OneDrive for Business | ||
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| This error can occur for the following reasons: | ||
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| - The **Limited-access user permission lockdown mode** site collection feature is enabled. This feature restricts sharing and access to files and folders. | ||
| - The [*People in your organization* sharing links](/microsoft-365/solutions/microsoft-365-limit-sharing?view=o365-worldwide#people-in-your-organization-sharing-links&preserve-view=true) are disabled. | ||
| - Sharing files and folders is limited to site owners. | ||
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| ### Resolution | ||
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| To fix this error for an individual form that you create, sign in to your OneDrive for work or school website, and then follow these steps: | ||
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| 1. Disable the **Limited-access user permission lockdown mode** site collection feature if it's enabled. | ||
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| 1. Select the **Settings** icon in the upper-right corner of the screen. | ||
| 1. Select **OneDrive settings** > **More Settings**. | ||
| 1. Under **Features and storage**, select **Site collection features**. | ||
| 1. Locate **Limited-access user permission lockdown mode**. If its **Status** value is **Active**, select **Deactivate**, and then select **Deactivate this feature** on the confirmation page. | ||
| 1. Enable the *People in your organization* sharing links if they're disabled. | ||
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| **Note**: You must be a SharePoint Online administrator and a site collection administrator to run the following PowerShell commands in [SharePoint Online Management Shell](/powershell/sharepoint/sharepoint-online/connect-sharepoint-online). | ||
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| To check whether link sharing is disabled in your OneDrive site, run the following PowerShell command: | ||
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| ```powershell | ||
| (Get-SPOSite <your OneDrive site URL>).DisableCompanyWideSharingLinks | ||
| ``` | ||
| If link sharing is disabled, run the following PowerShell command to enable company-wide link sharing for your OneDrive site: | ||
| ```powershell | ||
| Set-SPOSite -Identity <your OneDrive site URL> -DisableCompanyWideSharingLinks NotDisabled | ||
| ``` | ||
| Typically, the URL for a personal OneDrive site is in the following format: | ||
| `https://<tenant name>-my.sharepoint.com/personal/<user principal name>` | ||
| To fix this error for a group form, sign in to the Microsoft 365 group's SharePoint site, and then follow these steps: | ||
| 1. Follow the steps in [Enable or disable site collection features](https://support.microsoft.com/office/enable-or-disable-site-collection-features-a2f2a5c2-093d-4897-8b7f-37f86d83df04) to disable the **Limited-access user permission lockdown mode** site collection feature is enabled if it's enabled. | ||
| 1. Enable the *People in your organization* sharing links if they're disabled. | ||
| **Note**: You must be a SharePoint Online administrator and a site collection administrator to run the following PowerShell commands in [SharePoint Online Management Shell](/powershell/sharepoint/sharepoint-online/connect-sharepoint-online). | ||
| To check whether link sharing is disabled in the SharePoint site, run the following PowerShell command: | ||
| ```powershell | ||
| (Get-SPOSite <Group SharePoint site URL>).DisableCompanyWideSharingLinks | ||
| ``` | ||
| If link sharing is disabled, run the following PowerShell command to enable company-wide link sharing for the group's SharePoint site: | ||
| ```powershell | ||
| Set-SPOSite -Identity <Group SharePoint site URL> -DisableCompanyWideSharingLinks NotDisabled | ||
| ``` | ||
| Typically, the URL for a Microsoft 365 group's SharePoint site is in the following format: | ||
| `https://<tenant-name>.sharepoint.com/sites/<group-name>` | ||
| > [!NOTE] | ||
| > If information barriers are enabled in your SharePoint site, company-wide link sharing is disabled if the [mode](/purview/information-barriers-sharepoint#sharing-sites-for-ib-modes) is set to **Owner Moderated**, **Implicit**, or **Explicit**. In this case, change the information barriers mode to **Open**. To check the information barriers mode of your site, run the `Get-SPOSite <Group SharePoint site URL> | Select InformationBarriersMode` PowerShell command. | ||
| 1. Check whether site members can share files and folders. If they can't, follow these steps to update the sharing permission: | ||
| 1. Sign in to the group's SharePoint site as a site owner. | ||
| 1. Select **Settings** > **Site permissions**. | ||
| 1. Under **Site Sharing**, select **Change how members can share**. | ||
| 1. Under **Sharing permissions**, select one of the following options: | ||
| - Site owners and members can share files, folders, and the site. People with Edit permissions can share files and folders. | ||
| - Site owners and members, and people with Edit permissions can share files and folders, but only site owners can share the site. | ||
| 1. Select **Save**. | ||
| ## Error: Failed to upload your file | ||
| This error occurs if the [*People in your organization* sharing links](/microsoft-365/solutions/microsoft-365-limit-sharing?view=o365-worldwide#people-in-your-organization-sharing-links&preserve-view=true) are disabled. | ||
| To fix this error, enable the links by using the [Set-SPOSite](/powershell/module/sharepoint-online/set-sposite?view=sharepoint-ps&preserve-view=true) PowerShell command in [SharePoint Online Management Shell](/powershell/sharepoint/sharepoint-online/connect-sharepoint-online). | ||
| **Note**: You must be a SharePoint Online administrator and a site collection administrator to run the following PowerShell commands. | ||
| - For an individual form that you create, run the following PowerShell command: | ||
| ```powershell | ||
| Set-SPOSite -Identity <your OneDrive site URL> -DisableCompanyWideSharingLinks NotDisabled | ||
| ``` | ||
| To verify the status of link sharing, run the following PowerShell command: | ||
| ```powershell | ||
| (Get-SPOSite <your OneDrive site URL>).DisableCompanyWideSharingLinks | ||
| ``` | ||
| Typically, the URL for a personal OneDrive site is in the following format: | ||
| `https://<tenant name>-my.sharepoint.com/personal/<user principal name>` | ||
| - For a group form, run the following PowerShell command: | ||
| ```powershell | ||
| Set-SPOSite -Identity <Group SharePoint site URL> -DisableCompanyWideSharingLinks NotDisabled | ||
| ``` | ||
| To verify the status of link sharing, run the following PowerShell command: | ||
| ```powershell | ||
| (Get-SPOSite <Group SharePoint site URL>).DisableCompanyWideSharingLinks | ||
| ``` | ||
| Typically, the URL for a group SharePoint site is in the following format: | ||
| `https://<tenant-name>.sharepoint.com/sites/<group-name>` | ||
| > [!NOTE] | ||
| > If information barriers are enabled in your SharePoint site, company-wide link sharing is disabled if the [mode](/purview/information-barriers-sharepoint#sharing-sites-for-ib-modes) is set to **Owner Moderated**, **Implicit**, or **Explicit**. In this case, change the information barriers mode to **Open**. To check the information barriers mode of your site, run the `Get-SPOSite <Group SharePoint site URL> | Select InformationBarriersMode` PowerShell command. | ||
| ## Error: Access denied. You do not have permissions to perform this action or access this resource | ||
| This issue occurs if you try to access the form by using an unmanaged device while SharePoint access is blocked for unmanaged devices. | ||
| To fix this error, follow these steps as a SharePoint administrator: | ||
| 1. In the [SharePoint admin center](https://go.microsoft.com/fwlink/?linkid=2185219), select **Policies** > **Access control**. | ||
| 1. Select **Unmanaged devices**, and then select one of the following settings: | ||
| - Allow full access from desktop apps, mobile apps, and the web | ||
| - Allow limited, web-only access | ||
| ## Error: Uploaded file(s) is expired or broken, please upload your files again | ||
| This error occurs if the **Require documents to be checked out before they can be edited** setting is enabled in the OneDrive or SharePoint site. | ||
| ### Resolution | ||
| To fix this error for an individual form that you create, sign in to your OneDrive for work or school site, and then follow these steps: | ||
| 1. Select the **Settings** icon in the upper-right corner of the screen. | ||
| 1. Select **OneDrive settings** > **More settings**. | ||
| 1. Under **Can't find what you are look for**, select **Return to the old Site settings page**. | ||
| 1. Under **Site Administration**, select **Site libraries and lists**. | ||
| 1. Locate the library that stores the personal form, and then select **Customize "\<library name\>"**. | ||
| 1. Under **General Settings**, select **Versioning settings**. | ||
| 1. Under **Require Check Out** > **Require documents to be checked out before they can be edited?**, select **No**. | ||
| 1. Select **OK**. | ||
| To fix this error for a group form, sign in to the Microsoft 365 group's SharePoint site, and then follow these steps: | ||
| 1. Select the library that stores the group form. | ||
| 1. Select the **Settings** icon in the upper-right corner of the screen. | ||
| 1. Select **Library settings** > **More library settings**. | ||
| 1. Under **General Settings**, select **Versioning settings**. | ||
| 1. Under **Require Check Out** > **Require documents to be checked out before they can be edited?**, select **No**. | ||
| 1. Select **OK**. | ||
| ## Error: You do not have access to create this folder or you do not have a valid license | ||
| This issue occurs if the New Folder command is disabled in the site settings. This would prevent you from creating folders in the document library where the form is stored. | ||
| ### Resolution | ||
| To fix this error for an individual form that you create, sign in to your OneDrive for work or school site, and then follow these steps: | ||
| 1. Select the **Settings** icon in the upper-right corner of the screen. | ||
| 1. Select **OneDrive settings** > **More settings**. | ||
| 1. Under **Can't find what you are look for**, select **Return to the old Site settings page**. | ||
| 1. Under **Site Administration**, select **Site libraries and lists**. | ||
| 1. Locate the library that stores the personal form, and then select **Customize "\<library name\>"**. | ||
| 1. Under **General Settings**, select **Advanced settings**. | ||
| 1. Under **Folders** > **Make "New Folder" command available**, select **Yes**. | ||
| 1. Select **OK**. | ||
| To fix this error for a group form, sign in to the Microsoft 365 group's SharePoint site and follow these steps: | ||
| 1. Select the library that stores the group form. | ||
| 1. Select the **Settings** icon in the upper-right corner of the screen. | ||
| 1. Select **Library settings** > **More library settings**. | ||
| 1. Under **General Settings**, select **Advanced settings**. | ||
| 1. Under **Folders > Make "New Folder" command available**, select **Yes**. | ||
| 1. Select **OK**. |
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