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Overview

The Open Data Exporter is a configurable node.js service that executes PureCloud API requests, performs data calculations and transformations, and exports the data into templates.

Implementation Steps

1. Fulfil prerequisites
2. Create a configuration file
   1. Deep Dive | Requests
   2. Deep Dive | Transforms
   3. Deep Dive | Templates
   4. Deep Dive | Exports
   5. Deep Dive | Configurations
   6. Deep Dive | Jobs
3. Running the application

Examples

• Abandon Report
• Call Detail Report
• Presence Report
• Verint Agent Scorecard Report
• Verint Media Statistics report

Additional Resources

Guides

• Dev guide: Source Code Overview
• Deep Dive | Templating

External Resources

• PureCloud Platform API - API documentation
• PureCloud Developer Tools - Tools for helping you work with the PureCloud APIs

Dependency Information

• PureCloud API SDK - Used to make Platform API calls to PureCloud
• q - Module for promises
• Moment.js - Used for date manipulation
• Moment Timezone - Extension of Moment.js to handle timezones
• colors - Used to color console messages
• strip-ansi - Used by logging
• lodash - Helpful functions
• JSON Schema Reference Parser - Used to dereference config files
• doT - Used to process templates
• mkdirp - Recursively mkdir