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url: "/impact/" | ||
icon: "fas fa-leaf" | ||
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- title: "FAQ" | ||
url: "/faq/" | ||
icon: fa-solid fa-clipboard-question |
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--- | ||
title: FAQ | ||
#icon: fa-solid fa-clipboard-question | ||
layout: page | ||
permalink: /faq/ | ||
toc: true | ||
order: 13 | ||
--- | ||
<div class="header-line"></div> | ||
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## General Questions | ||
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### Who is this site for? | ||
This site serves three main audiences: | ||
- **Assessment Participants**: Scientists and subject matter experts evaluating agency needs and developing solutions | ||
- **Implementation Teams**: Groups working on developing and deploying SNWG solutions | ||
- **Agency Stakeholders**: Federal agency representatives participating in solution development and deployment | ||
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### What is the SNWG Management Office? | ||
The SNWG Management Office oversees three core functions: | ||
- Assessment of agency satellite data needs | ||
- Implementation of selected solutions | ||
- Stakeholder engagement throughout the process | ||
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### How do I get involved with SNWG? | ||
Participation in SNWG activities is primarily through federal agency nomination or direct invitation from the SNWG Management Office. If you're a federal employee interested in participating, contact your agency's SNWG representative. | ||
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## Privacy & Security | ||
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### How is sensitive information protected? | ||
- All sensitive information is stored on secure, government-approved systems | ||
- Access is restricted to authorized personnel only | ||
- Multi-factor authentication is required for all systems | ||
- Regular security audits are conducted | ||
- All participants must complete required security training | ||
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### What information can I share about my participation? | ||
You may share: | ||
- Your general participation in SNWG activities | ||
- Public-facing information about SNWG published on nasa.gov | ||
- Final, approved reports and findings | ||
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You should not share: | ||
- Specific agency needs or requirements | ||
- Solution details before public release | ||
- Internal discussions and deliberations | ||
- Draft documents or preliminary findings | ||
- Other participants' contact information | ||
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### How are proprietary files secured? | ||
We maintain strict control over proprietary information through: | ||
- Secure file storage on government systems | ||
- Restricted access controls | ||
- Encrypted file transfers | ||
- Audit logging of all file access | ||
- Required non-disclosure agreements | ||
- Secure deletion procedures | ||
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## Assessment Process | ||
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### How long does the assessment cycle take? | ||
The complete assessment cycle typically runs for 12 months, with key phases including: | ||
- Survey review (2-3 months) | ||
- Agency interviews (3 months) | ||
- Solution development (3-4 months) | ||
- Report writing (3-4 months) | ||
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### What happens after an assessment? | ||
Selected solutions move into the implementation phase, where: | ||
- Project teams are formed | ||
- Resources are allocated | ||
- Development begins | ||
- Regular progress reviews are conducted | ||
- Stakeholder engagement continues | ||
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### How are solutions selected? | ||
Solutions are selected based on: | ||
- Alignment with agency needs | ||
- Technical feasibility | ||
- Resource requirements | ||
- Potential impact | ||
- Agency support | ||
- Implementation timeline | ||
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## Implementation & Development | ||
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### What development standards must be followed? | ||
All SNWG solutions must adhere to: | ||
- NASA's Open Source Science requirements | ||
- Agency security standards | ||
- Documentation requirements | ||
- Testing protocols | ||
- Accessibility guidelines | ||
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### How is progress tracked? | ||
Implementation progress is monitored through: | ||
- Monthly status updates | ||
- Quarterly reviews | ||
- Annual assessments | ||
- Milestone tracking | ||
- Stakeholder feedback | ||
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## Support & Resources | ||
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### Who do I contact for help? | ||
For specific assistance: | ||
- **Technical Issues**: Your team lead or technical support | ||
- **Process Questions**: SNWG Management Office | ||
- **Security Concerns**: Security team lead | ||
- **General Inquiries**: SNWG support desk | ||
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### Where can I find additional resources? | ||
- SNWG documentation portal | ||
- Training materials | ||
- Process guides | ||
- Templates and tools | ||
- Best practices documentation | ||
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### What training is required? | ||
Required training varies by role but may include: | ||
- Security awareness | ||
- Open source science | ||
- Data handling | ||
- Project management | ||
- Stakeholder engagement | ||
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## Site Usage | ||
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### How do I report technical issues with the site? | ||
Report any technical issues to: | ||
- Email: [support@snwg.nasa.gov](mailto:support@snwg.nasa.gov) | ||
- Include screenshots and detailed description of the issue | ||
- Note which browser and operating system you're using | ||
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### How often is content updated? | ||
- Core content is reviewed quarterly | ||
- Training materials are updated each assessment cycle | ||
- News and announcements are added as needed | ||
- Documentation is updated continuously | ||
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<style> | ||
.header-line { | ||
height: 3px; | ||
background: linear-gradient(to right, #3498db, #2ecc71); | ||
margin-top: 0.5rem; | ||
border-radius: 2px; | ||
width: 100px; | ||
} | ||
</style> | ||
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<style> | ||
.header-line { | ||
height: 3px; | ||
background: linear-gradient(to right, #3498db, #2ecc71); | ||
margin-top: 0.5rem; | ||
border-radius: 2px; | ||
width: 100px; | ||
} | ||
</style> |
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