helpdesk_mgmt_rating

Helpdesk Management Rating

This module adds the possibility to rate the assistance received through helpdesk tickets.

Table of contents

• Configuration
  • Stages
  • Tickets
• Bug Tracker
• Credits
  • Authors
  • Contributors
  • Maintainers

Configuration

To configure this module, you need to:

1. Edit or create stages.
2. Edit or create tickets.

Stages

1. Go to Helpdesk > Configuration > Stages to edit or create new stages.
2. Edit or create a new stage.
3. Set the name for the stage.
4. You can select the Email template for rating.

Tickets

1. Go to Helpdesk > Ticket to edit or create new tickets.
2. Edit or create a new ticket.
3. Set the name for the ticket.
4. Select if the ticket should be qualified or not.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• Domatix
• Tecnativa

Contributors

• Domatix:
  • Samuel Calvo
• Obertix:
  • Vicent Cubells <vicent@vcubells.net>
• Tecnativa:
  • Víctor Martínez
  • Carolina Fernandez

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.