Adds an option to configure a cron job that automatically closes inactive helpdesk tickets after a specified number of days, set in the helpdesk team settings. Sends notification emails to the customer (partner) and assigned team members, providing a warning after an initial period of inactivity and a final closure notification when the maximum inactivity period is reached.
Important
This is an alpha version, the data model and design can change at any time without warning. Only for development or testing purpose, do not use in production. More details on development status
Table of contents
To configure this module, you need to:
- Go to Helpdesk > Settings > Teams.
- Select a team.
- Enable 'Automatic closure of inactive tickets' option.
- Set number of days to be reached before send a warning notification to the partner.
- Set warning email template or use the one provided by default.
- Set number of days to be reached before closing ticket.
- Set closing email template or use the one provided by default.
- Set stages to be filtered on the domain to execute action.
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
- APSL-Nagarro
APSL-Nagarro <https://apsl.tech>_:- Miquel Alzanillas miquel.alzanillas@nagarro.com
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
Current maintainer:
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.