[16.0][ADD] helpdesk_ticket_customer_response: New module helpdesk_ti…

…cket_customer_response

helpdesk_ticket_customer_response/README.rst

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+=================================
+Helpdesk Ticket Customer Response
+=================================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:c6d83a14ee5d9e8f7b5ac9c65cc3bf6482df385c0d1f9e996befd495eb071938
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_customer_response
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_ticket_customer_response
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+Change ticket stage when customer answered the ticket from portal or
+mail.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+You need to setup the source stages when ticket is answered by customer
+and the destination stage. To setup this configuration you have to go to
+Helpdesk > Settings > Teams > Automatic change stage when customer
+answered
+
+Usage
+=====
+
+Answer a ticket with customer account through portal in stage that you
+setup in configuration of team and that ticket will go to the the stage
+you specified in configuration.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_customer_response%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Antoni Marroig
+* APSL-Nagarro
+
+Contributors
+------------
+
+[APSL-Nagarro](https://apsl.tech):
+
+-  Antoni Marroig <amarroig@apsl.net>
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-peluko00| image:: https://github.com/peluko00.png?size=40px
+    :target: https://github.com/peluko00
+    :alt: peluko00
+
+Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-peluko00| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_customer_response>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_ticket_customer_response/__init__.py

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+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import models
+from . import controllers

helpdesk_ticket_customer_response/__manifest__.py

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+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Ticket Customer Response",
+    "summary": "Change ticket stage when customer response",
+    "version": "16.0.1.0.0",
+    "category": "Helpdesk",
+    "website": "https://github.com/OCA/helpdesk",
+    "author": "Antoni Marroig, APSL-Nagarro, Odoo Community Association (OCA)",
+    "maintainers": ["peluko00"],
+    "license": "AGPL-3",
+    "application": False,
+    "installable": True,
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "views/helpdesk_ticket_team.xml",
+    ],
+}

helpdesk_ticket_customer_response/controllers/__init__.py

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+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import mail

helpdesk_ticket_customer_response/controllers/mail.py

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+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+import odoo.http as http
+from odoo.http import request
+from odoo.tools import plaintext2html
+
+from odoo.addons.portal.controllers.mail import PortalChatter, _message_post_helper
+
+
+class HelpdeskCustomerResponse(PortalChatter):
+    def change_status_ticket_from_portal(self, post_values):
+        if post_values["res_model"] == "helpdesk.ticket":
+            ticket_id = post_values["res_id"]
+            ticket = request.env["helpdesk.ticket"].sudo().browse(int(ticket_id))
+            if (
+                ticket
+                and request.env.user.partner_id.id == ticket.partner_id.id
+                and ticket.team_id.change_customer_reponse_stage_tickets
+                and ticket.stage_id in ticket.team_id.customer_src_stage_ids
+            ):
+                ticket.stage_id = ticket.team_id.customer_dst_stage_id.id
+
+    @http.route(
+        ["/mail/chatter_post"],
+        type="json",
+        methods=["POST"],
+        auth="public",
+        website=True,
+    )
+    def portal_chatter_post(
+        self,
+        res_model,
+        res_id,
+        message,
+        attachment_ids=None,
+        attachment_tokens=None,
+        **kw
+    ):
+        if not self._portal_post_has_content(
+            res_model,
+            res_id,
+            message,
+            attachment_ids=attachment_ids,
+            attachment_tokens=attachment_tokens,
+            **kw
+        ):
+            return
+
+        res_id = int(res_id)
+
+        self._portal_post_check_attachments(
+            attachment_ids or [], attachment_tokens or []
+        )
+
+        result = {"default_message": message}
+        # message is received in plaintext and saved in html
+        if message:
+            message = plaintext2html(message)
+        post_values = {
+            "res_model": res_model,
+            "res_id": res_id,
+            "message": message,
+            "send_after_commit": False,
+            "attachment_ids": False,  # will be added afterward
+        }
+        post_values.update(
+            (fname, kw.get(fname)) for fname in self._portal_post_filter_params()
+        )
+        post_values["_hash"] = kw.get("hash")
+        message = _message_post_helper(**post_values)
+        result.update({"default_message_id": message.id})
+
+        if attachment_ids:
+            # sudo write the attachment to bypass the read access
+            # verification in mail message
+            record = request.env[res_model].browse(res_id)
+            message_values = {"res_id": res_id, "model": res_model}
+            attachments = record._message_post_process_attachments(
+                [], attachment_ids, message_values
+            )
+
+            if attachments.get("attachment_ids"):
+                message.sudo().write(attachments)
+
+            result.update(
+                {
+                    "default_attachment_ids": message.attachment_ids.sudo().read(
+                        ["id", "name", "mimetype", "file_size", "access_token"]
+                    )
+                }
+            )
+
+        self.change_status_ticket_from_portal(post_values)
+        return result

helpdesk_ticket_customer_response/i18n/ca.po

@@ -0,0 +1,60 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_customer_response
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2024-12-30 07:54+0000\n"
+"PO-Revision-Date: 2024-12-30 07:54+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__change_customer_reponse_stage_tickets
+msgid "Automatic change stage of tickets answered by customer"
+msgstr "Canvi automàtic dels tiquets contestats pel client"
+
+#. module: helpdesk_ticket_customer_response
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_customer_response.view_helpdesk_team_form_inherit
+msgid "Automatic change stage when customer answered"
+msgstr "Canvi automàtic d'etapa quan el client respon"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__customer_dst_stage_id
+msgid "Customer Destination Ticket Stage"
+msgstr "Etapa de destinació del tiquet del client"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__customer_src_stage_ids
+msgid "Customer Source Ticket Stages"
+msgstr "Etapes d'origen del ticket del client"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model,name:helpdesk_ticket_customer_response.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equip del tiquet del centre d'assistència"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,help:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__customer_src_stage_ids
+msgid ""
+"The functionality changes the tickets answered by the customer to this "
+"stage."
+msgstr ""
+"La funcionalitat canvia els tiquets contestats pel client a aquesta " 
+"etapa".
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,help:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__customer_dst_stage_id
+msgid ""
+"The functionality will check for tickets answered by customer that are in "
+"these stages."
+msgstr ""
+"La funcionalitat comprovarà els tiquets contestats pel client que es troben en "
+"aquestes etapes".
+

helpdesk_ticket_customer_response/i18n/es.po

@@ -0,0 +1,58 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_customer_response
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2024-12-30 07:55+0000\n"
+"PO-Revision-Date: 2024-12-30 07:55+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__change_customer_reponse_stage_tickets
+msgid "Automatic change stage of tickets answered by customer"
+msgstr "Cambio automático de etapa de los tickets respondidos por el cliente"
+
+#. module: helpdesk_ticket_customer_response
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_customer_response.view_helpdesk_team_form_inherit
+msgid "Automatic change stage when customer answered"
+msgstr "Cambio automático de etapa de  cuando el cliente respondió"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__customer_dst_stage_id
+msgid "Customer Destination Ticket Stage"
+msgstr "Etapa de  destino del ticket del cliente"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__customer_src_stage_ids
+msgid "Customer Source Ticket Stages"
+msgstr "Etapas de origen del ticket del cliente"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model,name:helpdesk_ticket_customer_response.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipo de ticket Helpdesk"
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,help:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__customer_src_stage_ids
+msgid ""
+"The functionality changes the tickets answered by the customer to this "
+"stage."
+msgstr ""
+"La funcionalidad cambia los tickets respondidos por el cliente a esta etapa."
+
+#. module: helpdesk_ticket_customer_response
+#: model:ir.model.fields,help:helpdesk_ticket_customer_response.field_helpdesk_ticket_team__customer_dst_stage_id
+msgid ""
+"The functionality will check for tickets answered by customer that are in "
+"these stages."
+msgstr ""
+"La funcionalidad verificará los tickets respondidos por el cliente que estén"
+" en estas etapas"

helpdesk_ticket_customer_response/models/__init__.py

@@ -0,0 +1,3 @@
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import helpdesk_ticket_team

helpdesk_ticket_customer_response/models/helpdesk_ticket_team.py

@@ -0,0 +1,27 @@
+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class HelpdeskTicketTeam(models.Model):
+    _inherit = "helpdesk.ticket.team"
+
+    change_customer_reponse_stage_tickets = fields.Boolean(
+        string="Automatic change stage of tickets answered by customer",
+        default=False,
+    )
+    customer_src_stage_ids = fields.Many2many(
+        comodel_name="helpdesk.ticket.stage",
+        relation="change_stage_customer_response",
+        string="Customer Source Ticket Stages",
+        help="The functionality changes the tickets answered by the customer to this stage.",
+    )
+    customer_dst_stage_id = fields.Many2one(
+        "helpdesk.ticket.stage",
+        string="Customer Destination Ticket Stage",
+        help=(
+            "The functionality will check for tickets answered by customer "
+            "that are in these stages."
+        ),
+    )

helpdesk_ticket_customer_response/readme/CONFIGURE.md

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+You need to setup the source stages when ticket is answered by customer and the destination stage.
+To setup this  configuration you have to go to Helpdesk > Settings > Teams > Automatic change stage when customer answered

helpdesk_ticket_customer_response/readme/CONTRIBUTORS.md

@@ -0,0 +1,2 @@
+\[APSL-Nagarro\](<https://apsl.tech>):
+  - Antoni Marroig \<<amarroig@apsl.net>\>

helpdesk_ticket_customer_response/readme/DESCRIPTION.md

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+Change ticket stage when customer answered the ticket from portal or mail.

helpdesk_ticket_customer_response/readme/USAGE.md

@@ -0,0 +1 @@
+Answer a ticket with customer account through portal in stage that you setup in configuration of team and that ticket will go to the the stage you specified in configuration.