[16.0][ADD] helpdesk_ticket_customer_response: New module helpdesk_ti…

…cket_customer_response

helpdesk_ticket_partner_response/README.rst

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+================================
+Helpdesk Ticket Partner Response
+================================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:c6d83a14ee5d9e8f7b5ac9c65cc3bf6482df385c0d1f9e996befd495eb071938
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_partner_response
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_ticket_partner_response
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+Autoupdate ticket stage when a partner posts a message on the ticket
+from the portal or by sending an email.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+Set ticket source and destination stages from where if a message by the
+partner is posted autopdation have to be triggered. To setup this
+configuration you have to go to Helpdesk > Settings > Teams > Autoupdate
+ticket stage
+
+Usage
+=====
+
+This module adds the option from helpdesk team to automate the ticket
+stage update when a partner posts a message on the same ticket. This is
+useful when exists an specific stage for the tickets that his last
+update is answer by the partner.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_partner_response%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Antoni Marroig
+* APSL-Nagarro
+
+Contributors
+------------
+
+[APSL-Nagarro](https://apsl.tech):
+
+-  Antoni Marroig <amarroig@apsl.net>
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-peluko00| image:: https://github.com/peluko00.png?size=40px
+    :target: https://github.com/peluko00
+    :alt: peluko00
+
+Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-peluko00| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_partner_response>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_ticket_partner_response/__init__.py

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+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import models
+from . import controllers

helpdesk_ticket_partner_response/__manifest__.py

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+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Ticket Partner Response",
+    "summary": "Change ticket stage when partner response",
+    "version": "16.0.1.0.0",
+    "category": "Helpdesk",
+    "website": "https://github.com/OCA/helpdesk",
+    "author": "Antoni Marroig, APSL-Nagarro, Odoo Community Association (OCA)",
+    "maintainers": ["peluko00"],
+    "license": "AGPL-3",
+    "application": False,
+    "installable": True,
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "views/helpdesk_ticket_team.xml",
+    ],
+}

helpdesk_ticket_partner_response/controllers/__init__.py

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+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import mail

helpdesk_ticket_partner_response/controllers/mail.py

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+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+import odoo.http as http
+from odoo.http import request
+from odoo.tools import plaintext2html
+
+from odoo.addons.portal.controllers.mail import PortalChatter, _message_post_helper
+
+
+class HelpdeskCustomerResponse(PortalChatter):
+    def change_status_ticket_from_portal(self, post_values):
+        if post_values["res_model"] == "helpdesk.ticket":
+            ticket_id = post_values["res_id"]
+            ticket = request.env["helpdesk.ticket"].sudo().browse(int(ticket_id))
+            if (
+                ticket
+                and request.env.user.partner_id.id == ticket.partner_id.id
+                and ticket.team_id.autoupdate_ticket_stage
+                and ticket.stage_id in ticket.team_id.autopupdate_src_stage_ids
+            ):
+                ticket.stage_id = ticket.team_id.autopupdate_dest_stage_id.id
+
+    @http.route(
+        ["/mail/chatter_post"],
+        type="json",
+        methods=["POST"],
+        auth="public",
+        website=True,
+    )
+    def portal_chatter_post(
+        self,
+        res_model,
+        res_id,
+        message,
+        attachment_ids=None,
+        attachment_tokens=None,
+        **kw
+    ):
+        if not self._portal_post_has_content(
+            res_model,
+            res_id,
+            message,
+            attachment_ids=attachment_ids,
+            attachment_tokens=attachment_tokens,
+            **kw
+        ):
+            return
+
+        res_id = int(res_id)
+
+        self._portal_post_check_attachments(
+            attachment_ids or [], attachment_tokens or []
+        )
+
+        result = {"default_message": message}
+        # message is received in plaintext and saved in html
+        if message:
+            message = plaintext2html(message)
+        post_values = {
+            "res_model": res_model,
+            "res_id": res_id,
+            "message": message,
+            "send_after_commit": False,
+            "attachment_ids": False,  # will be added afterward
+        }
+        post_values.update(
+            (fname, kw.get(fname)) for fname in self._portal_post_filter_params()
+        )
+        post_values["_hash"] = kw.get("hash")
+        message = _message_post_helper(**post_values)
+        result.update({"default_message_id": message.id})
+
+        if attachment_ids:
+            # sudo write the attachment to bypass the read access
+            # verification in mail message
+            record = request.env[res_model].browse(res_id)
+            message_values = {"res_id": res_id, "model": res_model}
+            attachments = record._message_post_process_attachments(
+                [], attachment_ids, message_values
+            )
+
+            if attachments.get("attachment_ids"):
+                message.sudo().write(attachments)
+
+            result.update(
+                {
+                    "default_attachment_ids": message.attachment_ids.sudo().read(
+                        ["id", "name", "mimetype", "file_size", "access_token"]
+                    )
+                }
+            )
+
+        self.change_status_ticket_from_portal(post_values)
+        return result

helpdesk_ticket_partner_response/i18n/ca.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_partner_response
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-01-02 08:04+0000\n"
+"PO-Revision-Date: 2025-01-02 08:04+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+msgid "Auto Update Ticket Stage"
+msgstr "Etapa d'actualització automàtica de tiquets"
+
+#. module: helpdesk_ticket_partner_response
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_partner_response.view_helpdesk_team_form_inherit
+msgid "Automatic change stage when partner answered"
+msgstr "Etapa de canvi automàtic quan el soci respon"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Autoupdate Destination Stage"
+msgstr "Etapa de destinació d'actualització automàtica"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid "Autoupdate Source Stages"
+msgstr "Etapes d'origen d'actualització automàtica"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equip del tiquet del centre d'assistència"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid ""
+"If a partner posts a message in a ticket on this stages, the own stage of "
+"the ticket will be update by the one set on Autoupdate Destination Stage "
+msgstr ""
+"Si un soci publica un missatge en un ticket en aquestes etapes, la pròpia "
+"etapa de el ticket s'actualitzarà pel que s'estableix a l'etapa de "
+"destinació d'actualització automàtica"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Target stage on partner's message post "
+msgstr "Etapa objectiu a la publicació de missatges del soci"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+msgid "Update ticket stage when a new message is registered by the partner."
+msgstr "Actualitzar l'etapa del ticket quan el soci registra un missatge nou."

helpdesk_ticket_partner_response/i18n/es.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_partner_response
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-01-02 08:05+0000\n"
+"PO-Revision-Date: 2025-01-02 08:05+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+msgid "Auto Update Ticket Stage"
+msgstr "Etapa de actualización automática de tickets"
+
+#. module: helpdesk_ticket_partner_response
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_partner_response.view_helpdesk_team_form_inherit
+msgid "Automatic change stage when partner answered"
+msgstr "Etapa de cambio automático cuando el socio responde"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Autoupdate Destination Stage"
+msgstr "Etapa de destino de actualización automática"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid "Autoupdate Source Stages"
+msgstr "Etapas de origen de actualización automática"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipo de ticket Helpdesk"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid ""
+"If a partner posts a message in a ticket on this stages, the own stage of "
+"the ticket will be update by the one set on Autoupdate Destination Stage "
+msgstr ""
+"Si un socio publica un mensaje en un ticket en esta etapa, la propia etapa de "
+"el ticket se actualizará según el establecido en la etapa de destino de actualización automática"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Target stage on partner's message post "
+msgstr "Etapa objetivo en la publicación del mensaje del socio"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+msgid "Update ticket stage when a new message is registered by the partner."
+msgstr "Etapa de actualización del ticket cuando el socio registra un nuevo mensaje."

helpdesk_ticket_partner_response/models/__init__.py

@@ -0,0 +1,3 @@
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import helpdesk_ticket_team

helpdesk_ticket_partner_response/models/helpdesk_ticket_team.py

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+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class HelpdeskTicketTeam(models.Model):
+    _inherit = "helpdesk.ticket.team"
+
+    autoupdate_ticket_stage = fields.Boolean(
+        string="Auto Update Ticket Stage",
+        help="Update ticket stage when a new message is registered by the partner.",
+        default=False,
+    )
+    autopupdate_src_stage_ids = fields.Many2many(
+        comodel_name="helpdesk.ticket.stage",
+        relation="change_stage_partner_response",
+        string="Autoupdate Source Stages",
+        help=(
+            "If a partner posts a message in a ticket on this stages, "
+            "the own stage of the ticket will be update by the one set on "
+            "Autoupdate Destination Stage "
+        ),
+    )
+    autopupdate_dest_stage_id = fields.Many2one(
+        "helpdesk.ticket.stage",
+        string="Autoupdate Destination Stage",
+        help=("Target stage on partner's message post "),
+    )

helpdesk_ticket_partner_response/readme/CONFIGURE.md

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+Set ticket source and destination stages from where if a message by the partner is posted autopdation have to be triggered.
+To setup this  configuration you have to go to Helpdesk > Settings > Teams > Autoupdate ticket stage

helpdesk_ticket_partner_response/readme/CONTRIBUTORS.md

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+\[APSL-Nagarro\](<https://apsl.tech>):
+  - Antoni Marroig \<<amarroig@apsl.net>\>

helpdesk_ticket_partner_response/readme/DESCRIPTION.md

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+Autoupdate ticket stage when a partner posts a message on the ticket from the portal or by sending an email.

helpdesk_ticket_partner_response/readme/USAGE.md

@@ -0,0 +1 @@
+This module adds the option from helpdesk team to automate the ticket stage update when a partner posts a message on the same ticket. This is useful when exists an specific stage for the tickets that his last update is answer by the partner.