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[ADD] helpdesk_mgmt_template: add module
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============================ | ||
Helpdesk Management Template | ||
============================ | ||
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.. | ||
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
!! This file is generated by oca-gen-addon-readme !! | ||
!! changes will be overwritten. !! | ||
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
!! source digest: sha256:d785e09cb190bfcdbafe4d42b6fd30f3bf16f06d6febdb41038241735e093008 | ||
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png | ||
:target: https://odoo-community.org/page/development-status | ||
:alt: Beta | ||
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png | ||
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html | ||
:alt: License: AGPL-3 | ||
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github | ||
:target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_template | ||
:alt: OCA/helpdesk | ||
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png | ||
:target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_template | ||
:alt: Translate me on Weblate | ||
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png | ||
:target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0 | ||
:alt: Try me on Runboat | ||
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|badge1| |badge2| |badge3| |badge4| |badge5| | ||
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The module adds the following features: | ||
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- Pre-configure ticket description template based on it's category | ||
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**Table of contents** | ||
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.. contents:: | ||
:local: | ||
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Configuration | ||
============= | ||
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**To Configure Ticket's Description Template** | ||
- Go to Helpdesk -> Configuration -> Categories. | ||
- Create a new Category or select an existing Category. | ||
- Set the *Template* field with pre-defined the ticket's description that will be triggered based on the category selected. | ||
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**To configure available Categories for Teams** | ||
- Go to Helpdesk -> Configuration -> Categories. | ||
- Create a new Team or select an existing Team. | ||
- Select categories which are available for the Team. | ||
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Usage | ||
===== | ||
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**Go to Helpdesk module:** | ||
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- Select a Team | ||
- Open a Ticket | ||
- Create a new Ticket | ||
- Select Category | ||
- Add a description or modify category description template (if configured) | ||
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Bug Tracker | ||
=========== | ||
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_. | ||
In case of trouble, please check there if your issue has already been reported. | ||
If you spotted it first, help us to smash it by providing a detailed and welcomed | ||
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_template%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_. | ||
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Do not contact contributors directly about support or help with technical issues. | ||
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Credits | ||
======= | ||
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Authors | ||
~~~~~~~ | ||
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* Cetmix OÜ | ||
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Contributors | ||
~~~~~~~~~~~~ | ||
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* `Cetmix OÜ <https://cetmix.com>`_: | ||
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* Ivan Sokolov | ||
* Mikhail Lapin | ||
* Dessan Hemrayev | ||
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Maintainers | ||
~~~~~~~~~~~ | ||
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This module is maintained by the OCA. | ||
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.. image:: https://odoo-community.org/logo.png | ||
:alt: Odoo Community Association | ||
:target: https://odoo-community.org | ||
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OCA, or the Odoo Community Association, is a nonprofit organization whose | ||
mission is to support the collaborative development of Odoo features and | ||
promote its widespread use. | ||
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This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_template>`_ project on GitHub. | ||
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You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute. |
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# Copyright (C) 2024 Cetmix OÜ | ||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). | ||
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from . import models |
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# Copyright (C) 2024 Cetmix OÜ | ||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). | ||
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{ | ||
"name": "Helpdesk Management Template", | ||
"summary": "Create Helpdesk Ticket Template", | ||
"version": "16.0.1.0.0", | ||
"license": "AGPL-3", | ||
"author": "Cetmix OÜ, Odoo Community Association (OCA)", | ||
"website": "https://github.com/OCA/helpdesk", | ||
"depends": ["helpdesk_mgmt"], | ||
"data": [ | ||
"views/helpdesk_ticket_views.xml", | ||
"views/helpdesk_ticket_category_views.xml", | ||
"views/helpdesk_ticket_team_views.xml", | ||
], | ||
"application": False, | ||
} |
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# Copyright (C) 2024 Cetmix OÜ | ||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). | ||
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from . import helpdesk_ticket_category | ||
from . import helpdesk_ticket |
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# Copyright (C) 2024 Cetmix OÜ | ||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). | ||
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from odoo import api, fields, models | ||
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class HelpdeskTicket(models.Model): | ||
_inherit = "helpdesk.ticket" | ||
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description = fields.Html( | ||
store=True, | ||
compute="_compute_description", | ||
readonly=False, | ||
) | ||
helpdesk_ticket_category_ids = fields.Many2many( | ||
"helpdesk.ticket.category", compute="_compute_helpdesk_ticket_category" | ||
) | ||
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@api.depends("team_id") | ||
def _compute_helpdesk_ticket_category(self): | ||
for rec in self: | ||
rec.helpdesk_ticket_category_ids = rec.team_id.category_ids | ||
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@api.depends("category_id") | ||
def _compute_description(self): | ||
for record in self: | ||
if record.category_id.template_description: | ||
record.description = record.category_id.template_description | ||
elif record.description: | ||
record.description = record.description | ||
else: | ||
record.description = "<p></p>" | ||
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def copy(self, default=None): | ||
self.ensure_one() | ||
if default is None: | ||
default = {} | ||
if "description" not in default: | ||
default["description"] = "<p></p>" | ||
return super().copy(default) |
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# Copyright (C) 2024 Cetmix OÜ | ||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). | ||
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from odoo import fields, models | ||
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class HelpdeskCategory(models.Model): | ||
_inherit = "helpdesk.ticket.category" | ||
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template_description = fields.Html(sanitize_style=True) |
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**To Configure Ticket's Description Template** | ||
- Go to Helpdesk -> Configuration -> Categories. | ||
- Create a new Category or select an existing Category. | ||
- Set the *Template* field with pre-defined the ticket's description that will be triggered based on the category selected. | ||
|
||
**To configure available Categories for Teams** | ||
- Go to Helpdesk -> Configuration -> Categories. | ||
- Create a new Team or select an existing Team. | ||
- Select categories which are available for the Team. |
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* `Cetmix OÜ <https://cetmix.com>`_: | ||
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||
* Ivan Sokolov | ||
* Mikhail Lapin | ||
* Dessan Hemrayev |
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The module adds the following features: | ||
|
||
- Pre-configure ticket description template based on it's category |
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**Go to Helpdesk module:** | ||
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- Select a Team | ||
- Open a Ticket | ||
- Create a new Ticket | ||
- Select Category | ||
- Add a description or modify category description template (if configured) |
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