[ADD] helpdesk_ticket_close_inactive

OCA · Nov 4, 2024 · e601a21 · e601a21
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diff --git a/helpdesk_ticket_close_inactive/README.rst b/helpdesk_ticket_close_inactive/README.rst
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+==============================
+Helpdesk Ticket Close Inactive
+==============================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:f1bc78e3d9430b4bab000d782e9149fa81d1cf2da193ca82f01042b907f994c9
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Alpha-red.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Alpha
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_close_inactive
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_ticket_close_inactive
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+Adds an option to configure a cron job that automatically closes
+inactive helpdesk tickets after a specified number of days, set in the
+helpdesk team settings. Sends notification emails to the customer
+(partner) and assigned team members, providing a warning after an
+initial period of inactivity and a final closure notification when the
+maximum inactivity period is reached.
+
+.. IMPORTANT::
+   This is an alpha version, the data model and design can change at any time without warning.
+   Only for development or testing purpose, do not use in production.
+   `More details on development status <https://odoo-community.org/page/development-status>`_
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+To configure this module, you need to:
+
+- Go to Helpdesk > Settings > Teams.
+- Select a team.
+- Enable 'Auto Close Inactive Ticket' option.
+- Set number of days to be reached before send a warning notification to
+  the partner.
+- Set warning email template or use the one provided by default.
+- Set number of days to be reached before closing ticket.
+- Set closing email template or use the one provided by default.
+- Set stages to be filtered on the domain to execute action.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_close_inactive%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* APSL-Nagarro
+
+Contributors
+------------
+
+- ``APSL-Nagarro <https://apsl.tech>``\ \_:
+
+  - Miquel Alzanillas miquel.alzanillas@nagarro.com
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-miquelalzanillas| image:: https://github.com/miquelalzanillas.png?size=40px
+    :target: https://github.com/miquelalzanillas
+    :alt: miquelalzanillas
+
+Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-miquelalzanillas| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_close_inactive>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
diff --git a/helpdesk_ticket_close_inactive/__init__.py b/helpdesk_ticket_close_inactive/__init__.py
@@ -0,0 +1,3 @@
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import models
diff --git a/helpdesk_ticket_close_inactive/__manifest__.py b/helpdesk_ticket_close_inactive/__manifest__.py
@@ -0,0 +1,21 @@
+# Copyright <YEAR(S)> <AUTHOR(S)>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Ticket Close Inactive",
+    "version": "16.0.1.0.0",
+    "development_status": "Alpha",
+    "category": "Helpdesk",
+    "website": "https://github.com/OCA/helpdesk",
+    "author": "APSL-Nagarro, Odoo Community Association (OCA)",
+    "maintainers": ["miquelalzanillas"],
+    "license": "AGPL-3",
+    "application": False,
+    "installable": True,
+    "depends": [
+        "helpdesk_mgmt",
+    ],
+    "data": [
+        "views/helpdesk_ticket_team.xml",
+        "data/helpdesk_data.xml",
+    ],
+}
diff --git a/helpdesk_ticket_close_inactive/data/helpdesk_data.xml b/helpdesk_ticket_close_inactive/data/helpdesk_data.xml
@@ -0,0 +1,129 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo noupdate="1">
+    <record id="ir_cron_close_inactive_tickets" model="ir.cron">
+        <field name="name">Close Inactive Tickets</field>
+        <field name="active" eval="True" />
+        <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket_team" />
+        <field name="state">code</field>
+        <field name="code">
+            model.action_inactive_tickets()
+        </field>
+        <field name="user_id" ref="base.user_root" />
+        <field name="interval_number">1</field>
+        <field name="interval_type">days</field>
+        <field name="numbercall">-1</field>
+        <field
+            name="nextcall"
+            eval="(DateTime.now() + timedelta(minutes=1)).strftime('%Y-%m-%d %H:%M:%S')"
+        />
+        <field name="doall">0</field>
+    </record>
+    <record id="warning_inactive_ticket_template" model="mail.template">
+        <field name="name">Helpdesk Inactivity Warning Ticket Notification Email</field>
+        <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
+        <field name="email_from">{{object.company_id.partner_id.email}}</field>
+        <field
+            name="email_cc"
+        >{{not object.partner_id and object.partner_email or ''}},</field>
+        <field name="subject">The ticket {{object.number}} will be closed.</field>
+        <field name="partner_to">{{object.partner_id.id}}</field>
+        <field name="auto_delete" eval="False" />
+        <field name="lang">{{object.partner_id.lang}}</field>
+        <field name="body_html" type="html">
+            <table
+                border="0"
+                width="100%"
+                cellpadding="0"
+                bgcolor="#ededed"
+                style="padding: 20px; background-color: #ededed; border-collapse:separate;"
+            >
+                <tbody>
+                    <!-- HEADER -->
+                    <tr>
+                    <td align="center" style="min-width: 590px;">
+                        <table
+                                width="590"
+                                border="0"
+                                cellpadding="0"
+                                bgcolor="#875A7B"
+                                style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;"
+                            >
+                        <tr>
+                            <td valign="middle" align="right">
+                            <img
+                                            t-att-src="'/logo.png?company=%s' % object.company_id.id"
+                                            style="padding: 0px; margin: 0px; height: auto; width: 80px;"
+                                            t-att-alt="'%s' % object.company_id.name"
+                                        />
+                            </td>
+                        </tr>
+                        </table>
+                    </td>
+                    </tr>
+                    <!-- CONTENT -->
+                    <tr>
+                    <td align="center" style="min-width: 590px;">
+                        <table
+                                width="590"
+                                border="0"
+                                cellpadding="0"
+                                bgcolor="#ffffff"
+                                style="min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;"
+                            >
+                        <tbody>
+                            <td
+                                        valign="top"
+                                        style="font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;"
+                                    >
+                            <p>Hello <t t-out="object.user_id.name" />,</p>
+                            <p>This ticket "<t
+                                                t-out="object.display_name"
+                                            />" will be closed in <t
+                                                t-out="ctx.get('remaining_days')"
+                                            /> days if it is not updated .</p>
+                            </td>
+                        </tbody>
+                        </table>
+                    </td>
+                    </tr>
+                    <!-- FOOTER -->
+                    <tr>
+                    <td align="center" style="min-width: 590px;">
+                        <table
+                                width="590"
+                                border="0"
+                                cellpadding="0"
+                                bgcolor="#875A7B"
+                                style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;"
+                            >
+                        <tr>
+                            <td
+                                        valign="middle"
+                                        align="left"
+                                        style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
+                                    >
+                            <t t-out="object.company_id.phone" />
+                            </td>
+                            <td
+                                        valign="middle"
+                                        align="left"
+                                        style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
+                                    >
+                            <t t-out="object.company_id.email" />
+                            </td>
+                            <td
+                                        valign="middle"
+                                        align="left"
+                                        style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;"
+                                    >
+                            <t t-out="object.company_id.website" />
+                            </td>
+                        </tr>
+                        </table>
+                    </td>
+                    </tr>
+                </tbody>
+            </table>
+        </field>
+    </record>
+</odoo>