[16.0] [FIX] helpdesk_ticket_close_inactive: Send warning notification only once #672
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This fix adjusts the warning email trigger for an upcoming ticket closure so that it is sent only once when there are exactly the number of days specified in the helpdesk team's configuration. Until now, the email was being sent whenever the ticket's last updated date exceeded this limit.
@ppyczko @BernatObrador @peluko00 Please review
cc https://github.com/APSL 162752