diff --git a/src/pages/docs/octopus-cloud/uptime-slo.md b/src/pages/docs/octopus-cloud/uptime-slo.md index 8d876a601..dcac9c0c5 100644 --- a/src/pages/docs/octopus-cloud/uptime-slo.md +++ b/src/pages/docs/octopus-cloud/uptime-slo.md @@ -1,7 +1,7 @@ --- layout: src/layouts/Default.astro pubDate: 2023-01-01 -modDate: 2024-11-21 +modDate: 2024-12-02 title: Octopus Cloud Uptime SLO navOrder: 50 description: The uptime SLO for Octopus Cloud instances @@ -23,7 +23,8 @@ We list our achieved uptime percentage and the average amount of unplanned downt | Month | Uptime % | Average weekly unplanned downtime | Uptime % incl. planned maintenance | Average weekly downtime incl. planned maintenance | | :----- | ------: | ------: |------: | ------: | -| October 2024 | 99.9973% | 5 s | 99.917% | 309 s | +| November 2024 | 100% | 2s | 99.8895% | 446s | +| October 2024 | 99.9973% | 5s | 99.917% | 309s | | September 2024 | 99.9977% | 4s | 99.9165% | 313s | | August 2024 | 99.9955% | 8s | 99.8978% | 447s | | July 2024 | 99.9978% | 6s | 99.8602% | 616s | @@ -34,13 +35,12 @@ We list our achieved uptime percentage and the average amount of unplanned downt | February 2024 | 100% | 2s |- | - | | January 2024 | 99.9976% | 3s |- | - | | December 2023 | 99.998% | 5s |- | - | -| November 2023 | 99.9957% | 4s |- | - | \* We began capturing planned downtime metrics on June 10, 2024. ### How we calculate uptime -We calculate uptime as 100% minus the percentage of unplanned downtime seconds out of the total seconds in a calendar month. We measure uptime performance at the 95th percentile of all paid subscriptions (95% of customers would meet or exceed the listed uptime %). +We calculate uptime as 100% minus the percentage of unplanned downtime seconds out of the total seconds in a calendar month. We measure uptime performance at the 95th percentile of all paid subscriptions (95% of customers experienced at minimum the listed uptime %). We exclude downtime that arises from planned or customer-requested maintenance from our uptime SLO calculation, but we measure and report it for transparency. Some Octopus Cloud customers use [dynamic workers](/docs/infrastructure/workers/dynamic-worker-pools). As the name implies, these workers are dynamically assigned to a cloud instance and are spun up and down as required by the Deployment or Runbook executed. We exclude Dynamic Workers from our calculation of uptime.