From 9f238a57cf1e3ef82338335aaba523a5e5021f9e Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Thu, 7 Nov 2024 17:21:55 +1300 Subject: [PATCH 1/8] Getting started and Purchasing sections --- .../frequently-asked-questions.md | 44 +++++++++++++++++++ src/pages/docs/octopus-cloud/index.mdx | 1 + 2 files changed, 45 insertions(+) create mode 100644 src/pages/docs/octopus-cloud/frequently-asked-questions.md diff --git a/src/pages/docs/octopus-cloud/frequently-asked-questions.md b/src/pages/docs/octopus-cloud/frequently-asked-questions.md new file mode 100644 index 0000000000..fa549d6aa9 --- /dev/null +++ b/src/pages/docs/octopus-cloud/frequently-asked-questions.md @@ -0,0 +1,44 @@ +--- +layout: src/layouts/Default.astro +pubDate: 2024-10-30 +modDate: 2024-10-30 +title: Octopus Cloud Frequently Asked Questions +navTitle: Octopus Cloud FAQ +navOrder: 70 +description: Commonly asked questions about Octopus Cloud, along with answers and links to more detail. +--- +This page answers the most commonly asked questions about Octopus Cloud, with links to more detail. If you have a question not yet covered here, please use the "Send Feedback" button at the foot of this page or [contact our Sales team](https://octopus.com/company/contact). +## Getting started +### What is Octopus Cloud? +Octopus Cloud is the easiest way to start with Octopus Deploy; we take care of everything for you. Octopus Cloud has the same functionality as Octopus Server, delivered as a highly available, scalable, secure SaaS application hosted for you. +### Where do I begin? +Many customers begin with our [getting started](/docs/getting-started) guide, which covers the key concepts and terminology we use. +### How is Octopus Cloud built? +Our [Octopus Cloud architecture](https://octopus.com/blog/octopus-cloud-architecture) overview describes how Octopus Cloud is delivered. + +## Purchasing + +### How do I purchase Octopus Cloud? +We recommend new customers [start a free trial](https://octopus.com/pricing/overview) to get 30 days of access to Octopus Cloud Professional tier, with no credit card required. At any point during the trial period, [contact our Sales team](https://octopus.com/company/contact) to convert your instance to an annual subscription with no data loss. + +### How can I trial Enterprise tier? +Please [contact our Sales team](https://octopus.com/company/contact) to trial Octopus Cloud Enterprise tier, which provides more projects, tenants, machines, and a more significant task cap than the Professional tier. Enterprise tier trials come with dedicated support from our Customer Success and Solution Engineering teams. + +### What does Octopus Cloud cost? +Octopus Cloud is sold in tiers. Our Starter tier costs $360 USD per year, with a limit of ten projects, ten tenants and ten machines, and a task cap of five. There are no additional platform fees. + +Our Professional and Enterprise tiers are [annual licenses priced per project](https://octopus.com/pricing/overview), with tenants and machines sold as add-ons to suit your requirements. Additionally, customers on Professional and Enterprise tiers are charged a [flat annual platform fee](https://octopus.com/pricing/faq#what-is-the-pricing-for-octopus-cloud). Platform fees are based on the task cap, which defines the number of concurrent deployments/runbook runs your instance can perform. + +### Do you support monthly billing? +No. Annual billing is the only option for Octopus Cloud subscriptions. + +### How do I get a quote? +Our Sales team can [provide a quote](https://octopus.com/company/contact) that meets your requirements. + +### How do I use a purchase order? +For customers purchasing or renewing on our Starter tier, when you fill out the online form, there is a field to enter a Customer Reference. This value will appear on the quote or invoice PDF that we generate. You can use this field to put your own internal purchase order number. For customers on Professional or Enterprise tiers, please provide our Sales team with your purchase order and it will be included in your quote or invoice. + +### Where is more pricing information? +Please refer to our dedicated [Octopus pricing](https://octopus.com/pricing/overview) overview, and additionally our [Octopus Cloud pricing FAQ](https://octopus.com/pricing/faq#octopus-cloud-section). Alternatively please [contact our Sales team](https://octopus.com/company/contact) who can answer any other questions you may have. + +## Security \ No newline at end of file diff --git a/src/pages/docs/octopus-cloud/index.mdx b/src/pages/docs/octopus-cloud/index.mdx index 764920c429..92096b145d 100644 --- a/src/pages/docs/octopus-cloud/index.mdx +++ b/src/pages/docs/octopus-cloud/index.mdx @@ -74,6 +74,7 @@ If you think you will exceed these thresholds, please [contact our Sales team](h Please see our [Cloud pricing FAQ](https://octopus.com/pricing/faq#are-there-any-storage-limits) for further details. ## Learn more +- [Octopus Cloud FAQs](/docs/octopus-cloud/frequently-asked-questions) - [Octopus Cloud pricing FAQs](https://octopus.com/pricing/faq#are-there-any-differences-between-cloud-and-server) - [Octopus pricing page](https://octopus.com/pricing/overview) - [Getting started with Octopus Cloud](/docs/octopus-cloud/getting-started-with-cloud) From 8bfff9aeaa0ddadf2da917e9e32199557845edd6 Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Thu, 7 Nov 2024 18:49:08 +1300 Subject: [PATCH 2/8] Add Training, Data Centers, Security, Migration & Updates sections --- .../frequently-asked-questions.md | 106 +++++++++++++++++- 1 file changed, 103 insertions(+), 3 deletions(-) diff --git a/src/pages/docs/octopus-cloud/frequently-asked-questions.md b/src/pages/docs/octopus-cloud/frequently-asked-questions.md index fa549d6aa9..f6e563b456 100644 --- a/src/pages/docs/octopus-cloud/frequently-asked-questions.md +++ b/src/pages/docs/octopus-cloud/frequently-asked-questions.md @@ -8,14 +8,29 @@ navOrder: 70 description: Commonly asked questions about Octopus Cloud, along with answers and links to more detail. --- This page answers the most commonly asked questions about Octopus Cloud, with links to more detail. If you have a question not yet covered here, please use the "Send Feedback" button at the foot of this page or [contact our Sales team](https://octopus.com/company/contact). + ## Getting started + ### What is Octopus Cloud? Octopus Cloud is the easiest way to start with Octopus Deploy; we take care of everything for you. Octopus Cloud has the same functionality as Octopus Server, delivered as a highly available, scalable, secure SaaS application hosted for you. + ### Where do I begin? -Many customers begin with our [getting started](/docs/getting-started) guide, which covers the key concepts and terminology we use. +Many customers begin with our [getting started](/docs/getting-started) guide, which covers the key concepts and terminology we use. When you’re ready, [start a free trial](https://octopus.com/start) to explore Octopus. + ### How is Octopus Cloud built? Our [Octopus Cloud architecture](https://octopus.com/blog/octopus-cloud-architecture) overview describes how Octopus Cloud is delivered. +## Training & Setup + +### What training is available? +Our [Resource Center](https://octopus.com/resource-center) provides many high-quality webinars, blog posts, white papers and free tools. We also offer [books with free PDF versions](https://octopus.com/publications) covering Octopus and wider DevOps topics. We pride ourselves on the quality of our [developer documentation](/docs) and offer free [training video tutorials](https://www.youtube.com/playlist?list=PLAGskdGvlaw268i2ZTPC1ZrxwFjjKIdKH). We support a [community Slack channel](https://octopususergroup.slack.com/join/shared_invite/zt-170c1xzfl-J_pWvCeNZ4H_LmGVE4XNtw#/shared-invite/email) where our staff regularly assist with customer enquiries. + +Our Professional and Enterprise tier customers also receive access to our Support team and expert-guided onboarding. Enterprise tier customers can add-on Technical Account Management services. Enterprise-tier customers with licenses over $50,000 USD are assigned a Customer Success Manager. + +### Can we get support for our initial setup? +Our Professional and Enterprise tier customers receive our expert-guided onboarding Support, and our [Sales and Support teams](https://octopus.com/company/contact) are highly responsive and available to every customer. + + ## Purchasing ### How do I purchase Octopus Cloud? @@ -38,7 +53,92 @@ Our Sales team can [provide a quote](https://octopus.com/company/contact) that m ### How do I use a purchase order? For customers purchasing or renewing on our Starter tier, when you fill out the online form, there is a field to enter a Customer Reference. This value will appear on the quote or invoice PDF that we generate. You can use this field to put your own internal purchase order number. For customers on Professional or Enterprise tiers, please provide our Sales team with your purchase order and it will be included in your quote or invoice. -### Where is more pricing information? +### Where can I learn more about pricing? Please refer to our dedicated [Octopus pricing](https://octopus.com/pricing/overview) overview, and additionally our [Octopus Cloud pricing FAQ](https://octopus.com/pricing/faq#octopus-cloud-section). Alternatively please [contact our Sales team](https://octopus.com/company/contact) who can answer any other questions you may have. -## Security \ No newline at end of file +## Data Centers + +### Where is Octopus Cloud hosted? +We [host Octopus Cloud](https://octopus.com/docs/octopus-cloud#octopus-cloud-hosting-locations) in the following Azure regions: +* West US 2 +* West Europe +* Australia East + +Each customer's Octopus Cloud is wholly located within a single Azure region. + +### Where are the data centers located? +Each customer's Octopus Cloud is wholly located within a single Azure region. The data centers for each Azure region are [published by Microsoft](https://datacenters.microsoft.com/). + +### Can we choose another Azure region? +Please [contact our sales team](https://octopus.com/company/contact) to discuss this. + +### Can I move my Octopus Cloud to another region? +Yes. Simply [contact Support]((https://octopus.com/company/contact)) to arrange the relocation. + +## Security + +### How does Octopus Cloud approach security? +We pride ourselves on making Octopus Deploy a [secure product](/docs/security#octopus-cloud). In addition, Octopus Cloud instances are [secure and compliant](/docs/octopus-cloud#secure-and-compliant-out-of-the-box) out of the box. + +### Is Octopus Cloud compliant with GDPR? +Octopus complies with the European Union's General Data Protection Regulation ([GDPR](https://octopus.com/legal/gdpr)). + +### Is Octopus Cloud compliant with SOC 2? +We are regularly audited and maintain a SOC 2 Type II certification. You can request access to our confirmation from our [Trust Center](https://octopus.com/company/trust). + +### Is Octopus Cloud compliant with ISO 27001? +Our information security management system has been assessed and found to conform with ISO 27001:2013. Our certificate can be viewed via our [Trust Center](https://octopus.com/company/trust). + +### Is Octopus Cloud compliant with HIPAA? +Octopus Deploy is not a covered entity under HIPAA. We do not process personally identifiable health data directly or on behalf of our customers. Octopus Cloud has global healthcare industry customers operating on our platform. + +### Where can I learn more about Octopus Deploy compliance? +The security and privacy of our customers' personal, company, and intellectual property data are top priorities at Octopus. We're dedicated to maintaining and continuously improving our security and compliance programs, the details of which are published on our [Trust Center](https://octopus.com/company/trust). + +### Which authentication providers are supported? +Octopus Cloud supports most common [authentication providers](/docs/security/authentication/auth-provider-compatibility#login-support) out of the box. + +### What level of encryption is used between an Octopus Server and a Tentacle? +All communication between the Tentacle and Octopus is performed over a secure TLS connection. We recommend TLS1.2+. The [trust relationship](/docs/security/octopus-tentacle-communication) between the Octopus Server and a Tentacle is configured using public-key cryptography. The server and Tentacle establish the trust relationship using [X.509 self-signed certificates](/docs/security/octopus-tentacle-communication#Octopus-Tentaclecommunication-Octopuscertificates), which are generated upon installation and use 2048-bit private keys. + +### How secure is Tentacle communication? +Octopus Cloud communicates with Tentacles you deploy on your targets via SSL-encrypted data transmitted over a TCP connection. [Tentacle communication](https://octopus.com/docs/infrastructure/deployment-targets/tentacle/tentacle-communication) modes can be set up as listening (acting as the TCP server) or polling (acting as the TCP client). Many customers prefer polling for greater security of the Tentacle host. + +### Can a Tentacle access customer data? +Every process within a Tentacle is executed by the user account configured on its service. Tentacles can be configured to run under a [specific user account](/docs/infrastructure/deployment-targets/tentacle/windows/running-tentacle-under-a-specific-user-account) if for instance elevated or alternative permissions are required. The Tentacle's access to data is constrained by the user account configured. + +### Does Octopus Cloud have any security vulnerabilities? +We make a list of all [our security advisories](https://advisories.octopus.com/) public, including any current vulnerabilities. We practice responsible disclosure as detailed in our [security disclosure policy](https://octopus.com/security/disclosure). + +### Has Octopus Cloud had any vulnerabilities in the past? +Yes. We pride ourselves on making Octopus Deploy a secure product, but no software is ever bug-free, and occasionally, there have been security issues. We have published [all of our historical advisories](https://advisories.octopus.com/) since 2021. + +## Migration from self hosted + +### How do I migrate from self-hosted Octopus Server to Octopus Cloud? +We have a [step-by-step](https://octopus.com/docs/octopus-cloud/migrations) guide. +The benefits of migrating to Octopus Cloud include: +* Likely lower total cost of hosting - taking into account the saving of having your people focused on your mission, not maintenance +* Cloud customers get access to the latest features and functionality. +* Lower risk - Once a CVE or bug is found, we issue a patch and automatically apply it. +* We perform maintenance that many customers do not (rebuild indexes, backup files and databases, have a recovery plan) +* Monitoring and uptime - We monitor every instance to ensure it is online, when it goes offline, we attempt to automatically recover it, and failing that, we start paging our support teams. + +### Can we trial Octopus Cloud while we decide on migration? +Yes. We can arrange temporary licenses to ensure you are not being double-billed during the trial. [Contact our Sales team](https://octopus.com/company/contact) to arrange. + +### How can I determine my current Octopus Server usage? +We have diagnostic scripts we can share with you that make gathering metrics about your configuration and usage easy. [Contact our Support team](https://octopus.com/company/contact) to request access. + +## Updates + +### How often is Octopus Cloud updated? +Octopus Cloud is a modern SaaS application that receives frequent updates. New features become available in Octopus Cloud before they become available to our self-host customers. Bug fixes and improvements are performed regularly and, when necessary, applied in your [maintenance window](/docs/octopus-cloud/maintenance-window), typically once or twice a week. + +### When are updates performed? +Regular maintenance and product updates are applied during your [maintenance window](/docs/octopus-cloud/maintenance-window), typically once or twice a week. Critical security patches may be applied outside of this schedule, and our Support team contacts customers in advance if such a patch is required. + +### How do I know what has been upgraded? +We publish our [release updates](https://octopus.com/whatsnew) and provide a [release comparison tool](https://octopus.com/downloads/compare). Our [product roadmap](https://roadmap.octopus.com) is public and shows the [features released recently](https://roadmap.octopus.com/tabs/3-released). + + From 633d5ecf6486c8e2863a67a52323e217066e8d80 Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Thu, 7 Nov 2024 19:35:07 +1300 Subject: [PATCH 3/8] Add Availability, Logs & Data sections; ensure all /docs links are relative --- .../frequently-asked-questions.md | 54 +++++++++++++++++-- 1 file changed, 49 insertions(+), 5 deletions(-) diff --git a/src/pages/docs/octopus-cloud/frequently-asked-questions.md b/src/pages/docs/octopus-cloud/frequently-asked-questions.md index f6e563b456..b36d5e5fc6 100644 --- a/src/pages/docs/octopus-cloud/frequently-asked-questions.md +++ b/src/pages/docs/octopus-cloud/frequently-asked-questions.md @@ -59,7 +59,7 @@ Please refer to our dedicated [Octopus pricing](https://octopus.com/pricing/over ## Data Centers ### Where is Octopus Cloud hosted? -We [host Octopus Cloud](https://octopus.com/docs/octopus-cloud#octopus-cloud-hosting-locations) in the following Azure regions: +We [host Octopus Cloud](/docs/octopus-cloud#octopus-cloud-hosting-locations) in the following Azure regions: * West US 2 * West Europe * Australia East @@ -102,7 +102,7 @@ Octopus Cloud supports most common [authentication providers](/docs/security/aut All communication between the Tentacle and Octopus is performed over a secure TLS connection. We recommend TLS1.2+. The [trust relationship](/docs/security/octopus-tentacle-communication) between the Octopus Server and a Tentacle is configured using public-key cryptography. The server and Tentacle establish the trust relationship using [X.509 self-signed certificates](/docs/security/octopus-tentacle-communication#Octopus-Tentaclecommunication-Octopuscertificates), which are generated upon installation and use 2048-bit private keys. ### How secure is Tentacle communication? -Octopus Cloud communicates with Tentacles you deploy on your targets via SSL-encrypted data transmitted over a TCP connection. [Tentacle communication](https://octopus.com/docs/infrastructure/deployment-targets/tentacle/tentacle-communication) modes can be set up as listening (acting as the TCP server) or polling (acting as the TCP client). Many customers prefer polling for greater security of the Tentacle host. +Octopus Cloud communicates with Tentacles you deploy on your targets via SSL-encrypted data transmitted over a TCP connection. [Tentacle communication](/docs/infrastructure/deployment-targets/tentacle/tentacle-communication) modes can be set up as listening (acting as the TCP server) or polling (acting as the TCP client). Many customers prefer polling for greater security of the Tentacle host. ### Can a Tentacle access customer data? Every process within a Tentacle is executed by the user account configured on its service. Tentacles can be configured to run under a [specific user account](/docs/infrastructure/deployment-targets/tentacle/windows/running-tentacle-under-a-specific-user-account) if for instance elevated or alternative permissions are required. The Tentacle's access to data is constrained by the user account configured. @@ -113,11 +113,11 @@ We make a list of all [our security advisories](https://advisories.octopus.com/) ### Has Octopus Cloud had any vulnerabilities in the past? Yes. We pride ourselves on making Octopus Deploy a secure product, but no software is ever bug-free, and occasionally, there have been security issues. We have published [all of our historical advisories](https://advisories.octopus.com/) since 2021. -## Migration from self hosted +## Migration ### How do I migrate from self-hosted Octopus Server to Octopus Cloud? -We have a [step-by-step](https://octopus.com/docs/octopus-cloud/migrations) guide. -The benefits of migrating to Octopus Cloud include: +We have a [step-by-step](/docs/octopus-cloud/migrations) guide. +The benefits of migrating from self-hosted to Octopus Cloud include: * Likely lower total cost of hosting - taking into account the saving of having your people focused on your mission, not maintenance * Cloud customers get access to the latest features and functionality. * Lower risk - Once a CVE or bug is found, we issue a patch and automatically apply it. @@ -141,4 +141,48 @@ Regular maintenance and product updates are applied during your [maintenance win ### How do I know what has been upgraded? We publish our [release updates](https://octopus.com/whatsnew) and provide a [release comparison tool](https://octopus.com/downloads/compare). Our [product roadmap](https://roadmap.octopus.com) is public and shows the [features released recently](https://roadmap.octopus.com/tabs/3-released). +## Availability + +### What is Octopus Cloud’s uptime SLO? +Octopus Cloud's monthly [uptime SLO](/docs/octopus-cloud/uptime-slo) is 99.5% measured at the 95% percentile of Cloud instances. This target includes all downtime, including scheduled maintenance. + +### How is uptime monitored? +Our Cloud Platform team observes uptime and planned downtime durations as part of frequent health checks. We use a third-party vendor to assess availability every minute of the day. + +### How can we monitor status? +We publish Octopus Cloud's [operational status](https://status.octopus.com/). You can subscribe to status change emails from our [operational status page](https://status.octopus.com/). + +## Logs & Data + +### How do we access deployment and audit logs? +Deployment and access logs can be viewed and downloaded from Octopus Cloud. Enterprise-tier customers can [stream audit logs](/docs/security/users-and-teams/auditing/audit-stream) to their SIEM system. + +### What is the data backup and retention policy? +Our [retention policies](/docs/administration/retention-policies) allow you to control how Octopus decides which releases, packages, and files are kept. The retention policy is set to 30 days by default. [Backups](/docs/administration/data/backup-and-restore) are subject to [storage thresholds](/docs/octopus-cloud#octopus-cloud-storage-limits), 1TB by default, but more can be arranged via our Sales team if required. + +### What access do Octopus staff have to our data? +All access is protected by Multi-Factor Authentication (MFA), Role Based Access Control (RBAC) and the Principle of Least Privilege (PLP). +In case of issues related to your data or the availability of your Cloud instance, Support Users can be granted temporary access to your Cloud instance, and queries can be run against your Cloud instance database. Only competent, trained, background-checked, and authorized engineers can gain such access. These activities are tightly controlled and have automatic revocation of access mechanisms. + +Microsoft Azure may have infrastructure access and, as such, would also have access, as controlled by our service agreements with them. + +In addition, all Octopus Cloud instances publish [limited telemetry](/docs/security/outbound-requests/telemetry), which we use to monitor the quality of service. + +### Is access to our data logged? +All access to Octopus Cloud instance databases and file storage is logged. + +### Is data access actively monitored? +Our SecOps team has monitoring and alerting in place based on patterns of suspicious activity. Monitoring focuses on Support Users being granted temporary access to a Cloud instance and queries being run by our staff against Cloud instance databases. Both of these activities are tightly controlled, logged, and have automatic revocation of access mechanisms. +Only authorized, skilled, and trained engineers who are employed by Octopus Deploy may be granted temporary access. + +Microsoft Azure may have infrastructure access and, as such, would also have access, as controlled by our service agreements with them. + +### How is data storage redundancy provided? +All data storage is redundant. We use [Azure Storage](https://learn.microsoft.com/en-us/azure/storage/common/storage-redundancy), allowing us to have geo-redundant backups of your Octopus Cloud database and zone-redundant backups of your Octopus Cloud file share. + +### What is your disaster recovery process? +Octopus Cloud has a well-defined [disaster recovery](/docs/octopus-cloud/disaster-recovery) process. + +### How often are backups performed? +Octopus Cloud database backups are taken using Azure’s [automated backup](https://learn.microsoft.com/en-us/azure/azure-sql/database/automated-backups-overview?view=azuresql&tabs=single-database#backup-frequency) process, with full backups every week, differential backups every 12 or 24 hours, and transaction log backups approximately every 10 minutes. From dc9aa76f2fc6408aa0ae4b867fea93c8dc710917 Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Thu, 7 Nov 2024 20:32:45 +1300 Subject: [PATCH 4/8] After Grammarly review. --- .../frequently-asked-questions.md | 45 ++++++++++--------- 1 file changed, 23 insertions(+), 22 deletions(-) diff --git a/src/pages/docs/octopus-cloud/frequently-asked-questions.md b/src/pages/docs/octopus-cloud/frequently-asked-questions.md index b36d5e5fc6..52e7c367f6 100644 --- a/src/pages/docs/octopus-cloud/frequently-asked-questions.md +++ b/src/pages/docs/octopus-cloud/frequently-asked-questions.md @@ -23,9 +23,9 @@ Our [Octopus Cloud architecture](https://octopus.com/blog/octopus-cloud-architec ## Training & Setup ### What training is available? -Our [Resource Center](https://octopus.com/resource-center) provides many high-quality webinars, blog posts, white papers and free tools. We also offer [books with free PDF versions](https://octopus.com/publications) covering Octopus and wider DevOps topics. We pride ourselves on the quality of our [developer documentation](/docs) and offer free [training video tutorials](https://www.youtube.com/playlist?list=PLAGskdGvlaw268i2ZTPC1ZrxwFjjKIdKH). We support a [community Slack channel](https://octopususergroup.slack.com/join/shared_invite/zt-170c1xzfl-J_pWvCeNZ4H_LmGVE4XNtw#/shared-invite/email) where our staff regularly assist with customer enquiries. +Our [Resource Center](https://octopus.com/resource-center) provides high-quality webinars, blog posts, white papers, and free tools. We also offer [books with free PDF versions](https://octopus.com/publications) covering Octopus and broader DevOps topics. We pride ourselves on the quality of our [developer documentation](/docs) and provide free [training video tutorials](https://www.youtube.com/playlist?list=PLAGskdGvlaw268i2ZTPC1ZrxwFjjKIdKH). We support a [community Slack channel](https://octopususergroup.slack.com/join/shared_invite/zt-170c1xzfl-J_pWvCeNZ4H_LmGVE4XNtw#/shared-invite/email) where our staff regularly assist with customer inquiries. -Our Professional and Enterprise tier customers also receive access to our Support team and expert-guided onboarding. Enterprise tier customers can add-on Technical Account Management services. Enterprise-tier customers with licenses over $50,000 USD are assigned a Customer Success Manager. +Our Professional and Enterprise tier customers also receive access to our Support team and expert-guided onboarding. Enterprise tier customers can add on Technical Account Management services. Enterprise tier customers with over USD $50,000 licenses are assigned a Customer Success Manager. ### Can we get support for our initial setup? Our Professional and Enterprise tier customers receive our expert-guided onboarding Support, and our [Sales and Support teams](https://octopus.com/company/contact) are highly responsive and available to every customer. @@ -40,9 +40,9 @@ We recommend new customers [start a free trial](https://octopus.com/pricing/over Please [contact our Sales team](https://octopus.com/company/contact) to trial Octopus Cloud Enterprise tier, which provides more projects, tenants, machines, and a more significant task cap than the Professional tier. Enterprise tier trials come with dedicated support from our Customer Success and Solution Engineering teams. ### What does Octopus Cloud cost? -Octopus Cloud is sold in tiers. Our Starter tier costs $360 USD per year, with a limit of ten projects, ten tenants and ten machines, and a task cap of five. There are no additional platform fees. +We license Octopus Cloud in tiers. Our Starter tier costs USD $360 per year, and it allows ten projects, ten tenants, ten machines, and a task cap of five. There are no additional platform fees. -Our Professional and Enterprise tiers are [annual licenses priced per project](https://octopus.com/pricing/overview), with tenants and machines sold as add-ons to suit your requirements. Additionally, customers on Professional and Enterprise tiers are charged a [flat annual platform fee](https://octopus.com/pricing/faq#what-is-the-pricing-for-octopus-cloud). Platform fees are based on the task cap, which defines the number of concurrent deployments/runbook runs your instance can perform. +Our Professional and Enterprise tiers are [annual licenses priced per project](https://octopus.com/pricing/overview), with tenants and machines sold as add-ons to suit your requirements. Additionally, we charge Professional and Enterprise tier customers a [flat annual platform fee](https://octopus.com/pricing/faq#what-is-the-pricing-for-octopus-cloud) based on the task cap selected, which defines the number of concurrent deployments/runbook runs your instance can perform. ### Do you support monthly billing? No. Annual billing is the only option for Octopus Cloud subscriptions. @@ -51,10 +51,11 @@ No. Annual billing is the only option for Octopus Cloud subscriptions. Our Sales team can [provide a quote](https://octopus.com/company/contact) that meets your requirements. ### How do I use a purchase order? -For customers purchasing or renewing on our Starter tier, when you fill out the online form, there is a field to enter a Customer Reference. This value will appear on the quote or invoice PDF that we generate. You can use this field to put your own internal purchase order number. For customers on Professional or Enterprise tiers, please provide our Sales team with your purchase order and it will be included in your quote or invoice. +For customers purchasing or renewing on our Starter tier, when you fill out the online form, there is a field to enter a Customer Reference. This value will appear on the quote or invoice PDF that we generate. +For customers on Professional or Enterprise tiers, please provide our Sales team with your purchase order, which will be included in your quote or invoice. ### Where can I learn more about pricing? -Please refer to our dedicated [Octopus pricing](https://octopus.com/pricing/overview) overview, and additionally our [Octopus Cloud pricing FAQ](https://octopus.com/pricing/faq#octopus-cloud-section). Alternatively please [contact our Sales team](https://octopus.com/company/contact) who can answer any other questions you may have. +Please refer to our dedicated [Octopus pricing](https://octopus.com/pricing/overview) overview and our [Octopus Cloud pricing FAQ](https://octopus.com/pricing/faq#octopus-cloud-section). Alternatively, please [contact our Sales team](https://octopus.com/company/contact) who can answer any other questions you may have. ## Data Centers @@ -67,7 +68,7 @@ We [host Octopus Cloud](/docs/octopus-cloud#octopus-cloud-hosting-locations) in Each customer's Octopus Cloud is wholly located within a single Azure region. ### Where are the data centers located? -Each customer's Octopus Cloud is wholly located within a single Azure region. The data centers for each Azure region are [published by Microsoft](https://datacenters.microsoft.com/). +Each customer's Octopus Cloud is wholly located within a single Azure region. Microsoft publishes [data center information](https://datacenters.microsoft.com/) for each Azure region. ### Can we choose another Azure region? Please [contact our sales team](https://octopus.com/company/contact) to discuss this. @@ -87,25 +88,25 @@ Octopus complies with the European Union's General Data Protection Regulation ([ We are regularly audited and maintain a SOC 2 Type II certification. You can request access to our confirmation from our [Trust Center](https://octopus.com/company/trust). ### Is Octopus Cloud compliant with ISO 27001? -Our information security management system has been assessed and found to conform with ISO 27001:2013. Our certificate can be viewed via our [Trust Center](https://octopus.com/company/trust). +Our information security management system has been assessed and found to conform with ISO 27001:2013. You can view our certificate via our [Trust Center](https://octopus.com/company/trust). ### Is Octopus Cloud compliant with HIPAA? Octopus Deploy is not a covered entity under HIPAA. We do not process personally identifiable health data directly or on behalf of our customers. Octopus Cloud has global healthcare industry customers operating on our platform. ### Where can I learn more about Octopus Deploy compliance? -The security and privacy of our customers' personal, company, and intellectual property data are top priorities at Octopus. We're dedicated to maintaining and continuously improving our security and compliance programs, the details of which are published on our [Trust Center](https://octopus.com/company/trust). +The security and privacy of our customers' personal, company, and intellectual property data are top priorities at Octopus. We're dedicated to maintaining and continuously improving our security and compliance programs, which we publish on our [Trust Center](https://octopus.com/company/trust). ### Which authentication providers are supported? -Octopus Cloud supports most common [authentication providers](/docs/security/authentication/auth-provider-compatibility#login-support) out of the box. +Octopus Cloud supports the most common [authentication providers](/docs/security/authentication/auth-provider-compatibility#login-support) out of the box. ### What level of encryption is used between an Octopus Server and a Tentacle? -All communication between the Tentacle and Octopus is performed over a secure TLS connection. We recommend TLS1.2+. The [trust relationship](/docs/security/octopus-tentacle-communication) between the Octopus Server and a Tentacle is configured using public-key cryptography. The server and Tentacle establish the trust relationship using [X.509 self-signed certificates](/docs/security/octopus-tentacle-communication#Octopus-Tentaclecommunication-Octopuscertificates), which are generated upon installation and use 2048-bit private keys. +All communication between the Tentacle and Octopus is performed over a secure TLS connection. We recommend TLS1.2+. We configure the [trust relationship](/docs/security/octopus-tentacle-communication) between Octopus Server and a Tentacle using public-key cryptography. The server and Tentacle establish the trust relationship using [X.509 self-signed certificates](/docs/security/octopus-tentacle-communication#Octopus-Tentaclecommunication-Octopuscertificates) generated upon installation and using 2048-bit private keys. ### How secure is Tentacle communication? -Octopus Cloud communicates with Tentacles you deploy on your targets via SSL-encrypted data transmitted over a TCP connection. [Tentacle communication](/docs/infrastructure/deployment-targets/tentacle/tentacle-communication) modes can be set up as listening (acting as the TCP server) or polling (acting as the TCP client). Many customers prefer polling for greater security of the Tentacle host. +Octopus Cloud communicates with Tentacles you deploy on your targets via SSL-encrypted data transmitted over a TCP connection. You can set up [Tentacle communication](/docs/infrastructure/deployment-targets/tentacle/tentacle-communication) modes as listening (acting as the TCP server) or polling (acting as the TCP client). Many customers prefer polling for greater security of the Tentacle host. ### Can a Tentacle access customer data? -Every process within a Tentacle is executed by the user account configured on its service. Tentacles can be configured to run under a [specific user account](/docs/infrastructure/deployment-targets/tentacle/windows/running-tentacle-under-a-specific-user-account) if for instance elevated or alternative permissions are required. The Tentacle's access to data is constrained by the user account configured. +Every process within a Tentacle is executed by the user account configured on its service. Tentacles can be configured to run under a [specific user account](/docs/infrastructure/deployment-targets/tentacle/windows/running-tentacle-under-a-specific-user-account) if elevated or alternative permissions are required. The user account configured constrains the Tentacle's access to data. ### Does Octopus Cloud have any security vulnerabilities? We make a list of all [our security advisories](https://advisories.octopus.com/) public, including any current vulnerabilities. We practice responsible disclosure as detailed in our [security disclosure policy](https://octopus.com/security/disclosure). @@ -122,7 +123,7 @@ The benefits of migrating from self-hosted to Octopus Cloud include: * Cloud customers get access to the latest features and functionality. * Lower risk - Once a CVE or bug is found, we issue a patch and automatically apply it. * We perform maintenance that many customers do not (rebuild indexes, backup files and databases, have a recovery plan) -* Monitoring and uptime - We monitor every instance to ensure it is online, when it goes offline, we attempt to automatically recover it, and failing that, we start paging our support teams. +* Monitoring and uptime - We monitor every instance to ensure it is online. When it goes offline, we attempt to automatically recover it, and failing that, we start paging our support teams. ### Can we trial Octopus Cloud while we decide on migration? Yes. We can arrange temporary licenses to ensure you are not being double-billed during the trial. [Contact our Sales team](https://octopus.com/company/contact) to arrange. @@ -133,18 +134,18 @@ We have diagnostic scripts we can share with you that make gathering metrics abo ## Updates ### How often is Octopus Cloud updated? -Octopus Cloud is a modern SaaS application that receives frequent updates. New features become available in Octopus Cloud before they become available to our self-host customers. Bug fixes and improvements are performed regularly and, when necessary, applied in your [maintenance window](/docs/octopus-cloud/maintenance-window), typically once or twice a week. +Octopus Cloud is a modern SaaS application that receives frequent updates. New features become available in Octopus Cloud before they become available to our self-host customers. We release bug fixes and improvements regularly and, when necessary, apply these during your [maintenance window](/docs/octopus-cloud/maintenance-window), typically once or twice weekly. ### When are updates performed? -Regular maintenance and product updates are applied during your [maintenance window](/docs/octopus-cloud/maintenance-window), typically once or twice a week. Critical security patches may be applied outside of this schedule, and our Support team contacts customers in advance if such a patch is required. +Regular maintenance and product updates are applied during your [maintenance window](/docs/octopus-cloud/maintenance-window), typically once or twice weekly. We may need to apply critical security patches outside of this schedule, and our Support team contacts customers in advance if such a patch is required. -### How do I know what has been upgraded? +### How do I know what was upgraded? We publish our [release updates](https://octopus.com/whatsnew) and provide a [release comparison tool](https://octopus.com/downloads/compare). Our [product roadmap](https://roadmap.octopus.com) is public and shows the [features released recently](https://roadmap.octopus.com/tabs/3-released). ## Availability ### What is Octopus Cloud’s uptime SLO? -Octopus Cloud's monthly [uptime SLO](/docs/octopus-cloud/uptime-slo) is 99.5% measured at the 95% percentile of Cloud instances. This target includes all downtime, including scheduled maintenance. +Octopus Cloud's monthly [uptime SLO](/docs/octopus-cloud/uptime-slo) is 99.5%, measured for the 95% percentile of Cloud instances. This target includes all downtime, including scheduled maintenance. ### How is uptime monitored? Our Cloud Platform team observes uptime and planned downtime durations as part of frequent health checks. We use a third-party vendor to assess availability every minute of the day. @@ -161,7 +162,7 @@ Deployment and access logs can be viewed and downloaded from Octopus Cloud. Ente Our [retention policies](/docs/administration/retention-policies) allow you to control how Octopus decides which releases, packages, and files are kept. The retention policy is set to 30 days by default. [Backups](/docs/administration/data/backup-and-restore) are subject to [storage thresholds](/docs/octopus-cloud#octopus-cloud-storage-limits), 1TB by default, but more can be arranged via our Sales team if required. ### What access do Octopus staff have to our data? -All access is protected by Multi-Factor Authentication (MFA), Role Based Access Control (RBAC) and the Principle of Least Privilege (PLP). +All access is protected by Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and the Principle of Least Privilege (PLP). In case of issues related to your data or the availability of your Cloud instance, Support Users can be granted temporary access to your Cloud instance, and queries can be run against your Cloud instance database. Only competent, trained, background-checked, and authorized engineers can gain such access. These activities are tightly controlled and have automatic revocation of access mechanisms. Microsoft Azure may have infrastructure access and, as such, would also have access, as controlled by our service agreements with them. @@ -169,10 +170,10 @@ Microsoft Azure may have infrastructure access and, as such, would also have acc In addition, all Octopus Cloud instances publish [limited telemetry](/docs/security/outbound-requests/telemetry), which we use to monitor the quality of service. ### Is access to our data logged? -All access to Octopus Cloud instance databases and file storage is logged. +We log all access to Octopus Cloud instance databases and file storage. ### Is data access actively monitored? -Our SecOps team has monitoring and alerting in place based on patterns of suspicious activity. Monitoring focuses on Support Users being granted temporary access to a Cloud instance and queries being run by our staff against Cloud instance databases. Both of these activities are tightly controlled, logged, and have automatic revocation of access mechanisms. +Our SecOps team has monitoring and alerting in place based on patterns of suspicious activity. Monitoring focuses on Support Users being granted temporary access to a Cloud instance and queries being run by our staff against Cloud instance databases. Both of these activities are tightly controlled and logged, and access mechanisms are automatically revoked. Only authorized, skilled, and trained engineers who are employed by Octopus Deploy may be granted temporary access. Microsoft Azure may have infrastructure access and, as such, would also have access, as controlled by our service agreements with them. @@ -184,5 +185,5 @@ All data storage is redundant. We use [Azure Storage](https://learn.microsoft.co Octopus Cloud has a well-defined [disaster recovery](/docs/octopus-cloud/disaster-recovery) process. ### How often are backups performed? -Octopus Cloud database backups are taken using Azure’s [automated backup](https://learn.microsoft.com/en-us/azure/azure-sql/database/automated-backups-overview?view=azuresql&tabs=single-database#backup-frequency) process, with full backups every week, differential backups every 12 or 24 hours, and transaction log backups approximately every 10 minutes. +Octopus Cloud database backups are taken using Azure’s [automated backup](https://learn.microsoft.com/en-us/azure/azure-sql/database/automated-backups-overview?view=azuresql&tabs=single-database#backup-frequency) process. Full backups are performed weekly, differential backups every 12 or 24 hours, and transaction log backups approximately every 10 minutes. From 881fb76bcc4b1a0217c1313fda7ed15a1d219616 Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Thu, 7 Nov 2024 22:19:46 +1300 Subject: [PATCH 5/8] Hemingway review edits. --- .../frequently-asked-questions.md | 28 ++++++++++--------- 1 file changed, 15 insertions(+), 13 deletions(-) diff --git a/src/pages/docs/octopus-cloud/frequently-asked-questions.md b/src/pages/docs/octopus-cloud/frequently-asked-questions.md index 52e7c367f6..41da780598 100644 --- a/src/pages/docs/octopus-cloud/frequently-asked-questions.md +++ b/src/pages/docs/octopus-cloud/frequently-asked-questions.md @@ -7,7 +7,9 @@ navTitle: Octopus Cloud FAQ navOrder: 70 description: Commonly asked questions about Octopus Cloud, along with answers and links to more detail. --- -This page answers the most commonly asked questions about Octopus Cloud, with links to more detail. If you have a question not yet covered here, please use the "Send Feedback" button at the foot of this page or [contact our Sales team](https://octopus.com/company/contact). +This page answers the most common questions about Octopus Cloud. + +If you have an unanswered question, please use the "Send Feedback" button at the foot of this page or [contact our Sales team](https://octopus.com/company/contact). ## Getting started @@ -15,7 +17,7 @@ This page answers the most commonly asked questions about Octopus Cloud, with li Octopus Cloud is the easiest way to start with Octopus Deploy; we take care of everything for you. Octopus Cloud has the same functionality as Octopus Server, delivered as a highly available, scalable, secure SaaS application hosted for you. ### Where do I begin? -Many customers begin with our [getting started](/docs/getting-started) guide, which covers the key concepts and terminology we use. When you’re ready, [start a free trial](https://octopus.com/start) to explore Octopus. +Many customers begin with our [getting started](/docs/getting-started) guide, which covers the key concepts and terminology we use. When you’re ready, [start a free trial](https://octopus.com/start) to explore Octopus Cloud. ### How is Octopus Cloud built? Our [Octopus Cloud architecture](https://octopus.com/blog/octopus-cloud-architecture) overview describes how Octopus Cloud is delivered. @@ -25,19 +27,19 @@ Our [Octopus Cloud architecture](https://octopus.com/blog/octopus-cloud-architec ### What training is available? Our [Resource Center](https://octopus.com/resource-center) provides high-quality webinars, blog posts, white papers, and free tools. We also offer [books with free PDF versions](https://octopus.com/publications) covering Octopus and broader DevOps topics. We pride ourselves on the quality of our [developer documentation](/docs) and provide free [training video tutorials](https://www.youtube.com/playlist?list=PLAGskdGvlaw268i2ZTPC1ZrxwFjjKIdKH). We support a [community Slack channel](https://octopususergroup.slack.com/join/shared_invite/zt-170c1xzfl-J_pWvCeNZ4H_LmGVE4XNtw#/shared-invite/email) where our staff regularly assist with customer inquiries. -Our Professional and Enterprise tier customers also receive access to our Support team and expert-guided onboarding. Enterprise tier customers can add on Technical Account Management services. Enterprise tier customers with over USD $50,000 licenses are assigned a Customer Success Manager. +Professional and Enterprise tier customers receive access to our Support team and expert-guided onboarding. Enterprise tier customers can add on Technical Account Management services. Enterprise tier customers with over USD $50,000 licenses are assigned a Customer Success Manager. ### Can we get support for our initial setup? -Our Professional and Enterprise tier customers receive our expert-guided onboarding Support, and our [Sales and Support teams](https://octopus.com/company/contact) are highly responsive and available to every customer. +Professional and Enterprise tier customers receive our expert-guided onboarding Support. Our [Sales and Support teams](https://octopus.com/company/contact) are highly responsive and available to every customer. ## Purchasing ### How do I purchase Octopus Cloud? -We recommend new customers [start a free trial](https://octopus.com/pricing/overview) to get 30 days of access to Octopus Cloud Professional tier, with no credit card required. At any point during the trial period, [contact our Sales team](https://octopus.com/company/contact) to convert your instance to an annual subscription with no data loss. +We recommend new customers [start a free trial](https://octopus.com/pricing/overview) to get 30 days of access to Octopus Cloud Professional. A credit card is not required. [Contact Sales](https://octopus.com/company/contact) during the trial period to convert to an annual subscription with no data loss. ### How can I trial Enterprise tier? -Please [contact our Sales team](https://octopus.com/company/contact) to trial Octopus Cloud Enterprise tier, which provides more projects, tenants, machines, and a more significant task cap than the Professional tier. Enterprise tier trials come with dedicated support from our Customer Success and Solution Engineering teams. +Please [contact Sales](https://octopus.com/company/contact) to trial Octopus Cloud Enterprise tier. Enterprise provides more projects, tenants, machines, and a higher task cap. ### What does Octopus Cloud cost? We license Octopus Cloud in tiers. Our Starter tier costs USD $360 per year, and it allows ten projects, ten tenants, ten machines, and a task cap of five. There are no additional platform fees. @@ -51,8 +53,8 @@ No. Annual billing is the only option for Octopus Cloud subscriptions. Our Sales team can [provide a quote](https://octopus.com/company/contact) that meets your requirements. ### How do I use a purchase order? -For customers purchasing or renewing on our Starter tier, when you fill out the online form, there is a field to enter a Customer Reference. This value will appear on the quote or invoice PDF that we generate. -For customers on Professional or Enterprise tiers, please provide our Sales team with your purchase order, which will be included in your quote or invoice. +For customers purchasing or renewing on Starter, simply enter a Customer Reference in the online form. This value will appear on the quote or invoice PDF that we generate. +For customers on Professional or Enterprise, please provide our Sales team with your purchase order, which will be included in your quote or invoice. ### Where can I learn more about pricing? Please refer to our dedicated [Octopus pricing](https://octopus.com/pricing/overview) overview and our [Octopus Cloud pricing FAQ](https://octopus.com/pricing/faq#octopus-cloud-section). Alternatively, please [contact our Sales team](https://octopus.com/company/contact) who can answer any other questions you may have. @@ -74,7 +76,7 @@ Each customer's Octopus Cloud is wholly located within a single Azure region. Mi Please [contact our sales team](https://octopus.com/company/contact) to discuss this. ### Can I move my Octopus Cloud to another region? -Yes. Simply [contact Support]((https://octopus.com/company/contact)) to arrange the relocation. +Yes. [Contact Support]((https://octopus.com/company/contact)) to arrange the relocation. ## Security @@ -150,7 +152,7 @@ Octopus Cloud's monthly [uptime SLO](/docs/octopus-cloud/uptime-slo) is 99.5%, m ### How is uptime monitored? Our Cloud Platform team observes uptime and planned downtime durations as part of frequent health checks. We use a third-party vendor to assess availability every minute of the day. -### How can we monitor status? +### How can we check Octopus Cloud's status? We publish Octopus Cloud's [operational status](https://status.octopus.com/). You can subscribe to status change emails from our [operational status page](https://status.octopus.com/). ## Logs & Data @@ -159,7 +161,7 @@ We publish Octopus Cloud's [operational status](https://status.octopus.com/). Yo Deployment and access logs can be viewed and downloaded from Octopus Cloud. Enterprise-tier customers can [stream audit logs](/docs/security/users-and-teams/auditing/audit-stream) to their SIEM system. ### What is the data backup and retention policy? -Our [retention policies](/docs/administration/retention-policies) allow you to control how Octopus decides which releases, packages, and files are kept. The retention policy is set to 30 days by default. [Backups](/docs/administration/data/backup-and-restore) are subject to [storage thresholds](/docs/octopus-cloud#octopus-cloud-storage-limits), 1TB by default, but more can be arranged via our Sales team if required. +Our [retention policies](/docs/administration/retention-policies) allow you to control how Octopus decides which releases, packages, and files are kept. The retention policy is set to 30 days by default. [Backups](/docs/administration/data/backup-and-restore) are subject to [storage thresholds](/docs/octopus-cloud#octopus-cloud-storage-limits), 1TB by default. You can arrange more via our Sales team if required. ### What access do Octopus staff have to our data? All access is protected by Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and the Principle of Least Privilege (PLP). @@ -167,7 +169,7 @@ In case of issues related to your data or the availability of your Cloud instanc Microsoft Azure may have infrastructure access and, as such, would also have access, as controlled by our service agreements with them. -In addition, all Octopus Cloud instances publish [limited telemetry](/docs/security/outbound-requests/telemetry), which we use to monitor the quality of service. +Also, Octopus Cloud publishes [limited telemetry](/docs/security/outbound-requests/telemetry), which we use to track quality of service. ### Is access to our data logged? We log all access to Octopus Cloud instance databases and file storage. @@ -185,5 +187,5 @@ All data storage is redundant. We use [Azure Storage](https://learn.microsoft.co Octopus Cloud has a well-defined [disaster recovery](/docs/octopus-cloud/disaster-recovery) process. ### How often are backups performed? -Octopus Cloud database backups are taken using Azure’s [automated backup](https://learn.microsoft.com/en-us/azure/azure-sql/database/automated-backups-overview?view=azuresql&tabs=single-database#backup-frequency) process. Full backups are performed weekly, differential backups every 12 or 24 hours, and transaction log backups approximately every 10 minutes. +We take Octopus Cloud database backups using Azure’s [automated backup](https://learn.microsoft.com/en-us/azure/azure-sql/database/automated-backups-overview?view=azuresql&tabs=single-database#backup-frequency) process. Full backups are performed weekly, differential backups every 12 or 24 hours, and transaction log backups approximately every 10 minutes. From 3fb9871a81235c0bda8a34d7ab51ac30853131f1 Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Fri, 8 Nov 2024 09:32:38 +1300 Subject: [PATCH 6/8] Update front matter dates; shorten front matter description. --- src/pages/docs/octopus-cloud/frequently-asked-questions.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/src/pages/docs/octopus-cloud/frequently-asked-questions.md b/src/pages/docs/octopus-cloud/frequently-asked-questions.md index 41da780598..db89020fc5 100644 --- a/src/pages/docs/octopus-cloud/frequently-asked-questions.md +++ b/src/pages/docs/octopus-cloud/frequently-asked-questions.md @@ -1,11 +1,11 @@ --- layout: src/layouts/Default.astro -pubDate: 2024-10-30 -modDate: 2024-10-30 +pubDate: 2024-11-08 +modDate: 2024-11-08 title: Octopus Cloud Frequently Asked Questions navTitle: Octopus Cloud FAQ navOrder: 70 -description: Commonly asked questions about Octopus Cloud, along with answers and links to more detail. +description: Common questions about Octopus Cloud, with answers and links to more detail. --- This page answers the most common questions about Octopus Cloud. From fe2a4ac345d0d1556e73267ac3769aa5f581bce9 Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Fri, 8 Nov 2024 15:17:15 +1300 Subject: [PATCH 7/8] Updated auth providers question to be more specific about which providers are supported --- src/pages/docs/octopus-cloud/frequently-asked-questions.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/pages/docs/octopus-cloud/frequently-asked-questions.md b/src/pages/docs/octopus-cloud/frequently-asked-questions.md index db89020fc5..0211e7aeb4 100644 --- a/src/pages/docs/octopus-cloud/frequently-asked-questions.md +++ b/src/pages/docs/octopus-cloud/frequently-asked-questions.md @@ -99,7 +99,7 @@ Octopus Deploy is not a covered entity under HIPAA. We do not process personally The security and privacy of our customers' personal, company, and intellectual property data are top priorities at Octopus. We're dedicated to maintaining and continuously improving our security and compliance programs, which we publish on our [Trust Center](https://octopus.com/company/trust). ### Which authentication providers are supported? -Octopus Cloud supports the most common [authentication providers](/docs/security/authentication/auth-provider-compatibility#login-support) out of the box. +Octopus Cloud supports these [authentication providers](/docs/security/authentication/auth-provider-compatibility#login-support) for login. We have narrower provider support for [external groups and roles](/docs/security/authentication/auth-provider-compatibility#external-groups-and-roles). ### What level of encryption is used between an Octopus Server and a Tentacle? All communication between the Tentacle and Octopus is performed over a secure TLS connection. We recommend TLS1.2+. We configure the [trust relationship](/docs/security/octopus-tentacle-communication) between Octopus Server and a Tentacle using public-key cryptography. The server and Tentacle establish the trust relationship using [X.509 self-signed certificates](/docs/security/octopus-tentacle-communication#Octopus-Tentaclecommunication-Octopuscertificates) generated upon installation and using 2048-bit private keys. From f51a7e3c59dfddb92b38e141ab30774013709c7f Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Fri, 8 Nov 2024 15:23:27 +1300 Subject: [PATCH 8/8] Update SSL-encrypted to TLS-encrypted. --- src/pages/docs/octopus-cloud/frequently-asked-questions.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/pages/docs/octopus-cloud/frequently-asked-questions.md b/src/pages/docs/octopus-cloud/frequently-asked-questions.md index 0211e7aeb4..6d4850278f 100644 --- a/src/pages/docs/octopus-cloud/frequently-asked-questions.md +++ b/src/pages/docs/octopus-cloud/frequently-asked-questions.md @@ -105,7 +105,7 @@ Octopus Cloud supports these [authentication providers](/docs/security/authentic All communication between the Tentacle and Octopus is performed over a secure TLS connection. We recommend TLS1.2+. We configure the [trust relationship](/docs/security/octopus-tentacle-communication) between Octopus Server and a Tentacle using public-key cryptography. The server and Tentacle establish the trust relationship using [X.509 self-signed certificates](/docs/security/octopus-tentacle-communication#Octopus-Tentaclecommunication-Octopuscertificates) generated upon installation and using 2048-bit private keys. ### How secure is Tentacle communication? -Octopus Cloud communicates with Tentacles you deploy on your targets via SSL-encrypted data transmitted over a TCP connection. You can set up [Tentacle communication](/docs/infrastructure/deployment-targets/tentacle/tentacle-communication) modes as listening (acting as the TCP server) or polling (acting as the TCP client). Many customers prefer polling for greater security of the Tentacle host. +Octopus Cloud communicates with Tentacles you deploy on your targets via TLS-encrypted data transmitted over a TCP connection. You can set up [Tentacle communication](/docs/infrastructure/deployment-targets/tentacle/tentacle-communication) modes as listening (acting as the TCP server) or polling (acting as the TCP client). Many customers prefer polling for greater security of the Tentacle host. ### Can a Tentacle access customer data? Every process within a Tentacle is executed by the user account configured on its service. Tentacles can be configured to run under a [specific user account](/docs/infrastructure/deployment-targets/tentacle/windows/running-tentacle-under-a-specific-user-account) if elevated or alternative permissions are required. The user account configured constrains the Tentacle's access to data.