From a066630a2a9b04a5f8e096b2c47a9a74535d9c16 Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Mon, 2 Dec 2024 10:57:38 +1300 Subject: [PATCH 1/2] Update uptime for November; improve description of what 95th percentile means. --- src/pages/docs/octopus-cloud/uptime-slo.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/src/pages/docs/octopus-cloud/uptime-slo.md b/src/pages/docs/octopus-cloud/uptime-slo.md index 8d876a601..3ee683661 100644 --- a/src/pages/docs/octopus-cloud/uptime-slo.md +++ b/src/pages/docs/octopus-cloud/uptime-slo.md @@ -23,7 +23,8 @@ We list our achieved uptime percentage and the average amount of unplanned downt | Month | Uptime % | Average weekly unplanned downtime | Uptime % incl. planned maintenance | Average weekly downtime incl. planned maintenance | | :----- | ------: | ------: |------: | ------: | -| October 2024 | 99.9973% | 5 s | 99.917% | 309 s | +| November 2024 | 100% | 2s | 99.8895% | 446s | +| October 2024 | 99.9973% | 5s | 99.917% | 309s | | September 2024 | 99.9977% | 4s | 99.9165% | 313s | | August 2024 | 99.9955% | 8s | 99.8978% | 447s | | July 2024 | 99.9978% | 6s | 99.8602% | 616s | @@ -34,13 +35,12 @@ We list our achieved uptime percentage and the average amount of unplanned downt | February 2024 | 100% | 2s |- | - | | January 2024 | 99.9976% | 3s |- | - | | December 2023 | 99.998% | 5s |- | - | -| November 2023 | 99.9957% | 4s |- | - | \* We began capturing planned downtime metrics on June 10, 2024. ### How we calculate uptime -We calculate uptime as 100% minus the percentage of unplanned downtime seconds out of the total seconds in a calendar month. We measure uptime performance at the 95th percentile of all paid subscriptions (95% of customers would meet or exceed the listed uptime %). +We calculate uptime as 100% minus the percentage of unplanned downtime seconds out of the total seconds in a calendar month. We measure uptime performance at the 95th percentile of all paid subscriptions (95% of customers experienced at minimum the listed uptime %). We exclude downtime that arises from planned or customer-requested maintenance from our uptime SLO calculation, but we measure and report it for transparency. Some Octopus Cloud customers use [dynamic workers](/docs/infrastructure/workers/dynamic-worker-pools). As the name implies, these workers are dynamically assigned to a cloud instance and are spun up and down as required by the Deployment or Runbook executed. We exclude Dynamic Workers from our calculation of uptime. From 683eab95526756ae37411a798c3a6594d9cadbfe Mon Sep 17 00:00:00 2001 From: Adrian Parker Date: Mon, 2 Dec 2024 11:01:50 +1300 Subject: [PATCH 2/2] Update modified date --- src/pages/docs/octopus-cloud/uptime-slo.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/pages/docs/octopus-cloud/uptime-slo.md b/src/pages/docs/octopus-cloud/uptime-slo.md index 3ee683661..dcac9c0c5 100644 --- a/src/pages/docs/octopus-cloud/uptime-slo.md +++ b/src/pages/docs/octopus-cloud/uptime-slo.md @@ -1,7 +1,7 @@ --- layout: src/layouts/Default.astro pubDate: 2023-01-01 -modDate: 2024-11-21 +modDate: 2024-12-02 title: Octopus Cloud Uptime SLO navOrder: 50 description: The uptime SLO for Octopus Cloud instances