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Update uptime track record for November 2024 #2579

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Dec 2, 2024
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Update uptime track record for November 2024 #2579

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Update uptime for November; improve description of what 95th percenti…
adrianparker Dec 1, 2024
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adrianparker Dec 1, 2024
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8 changes: 4 additions & 4 deletions src/pages/docs/octopus-cloud/uptime-slo.md
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@@ -1,7 +1,7 @@
---
layout: src/layouts/Default.astro
pubDate: 2023-01-01
modDate: 2024-11-21
modDate: 2024-12-02
title: Octopus Cloud Uptime SLO
navOrder: 50
description: The uptime SLO for Octopus Cloud instances
Expand All @@ -23,7 +23,8 @@ We list our achieved uptime percentage and the average amount of unplanned downt

| Month | Uptime % | Average weekly unplanned downtime | Uptime % incl. planned maintenance | Average weekly downtime incl. planned maintenance |
| :----- | ------: | ------: |------: | ------: |
| October 2024 | 99.9973% | 5 s | 99.917% | 309 s |
| November 2024 | 100% | 2s | 99.8895% | 446s |
| October 2024 | 99.9973% | 5s | 99.917% | 309s |
| September 2024 | 99.9977% | 4s | 99.9165% | 313s |
| August 2024 | 99.9955% | 8s | 99.8978% | 447s |
| July 2024 | 99.9978% | 6s | 99.8602% | 616s |
Expand All @@ -34,13 +35,12 @@ We list our achieved uptime percentage and the average amount of unplanned downt
| February 2024 | 100% | 2s |- | - |
| January 2024 | 99.9976% | 3s |- | - |
| December 2023 | 99.998% | 5s |- | - |
| November 2023 | 99.9957% | 4s |- | - |

\* We began capturing planned downtime metrics on June 10, 2024.

### How we calculate uptime

We calculate uptime as 100% minus the percentage of unplanned downtime seconds out of the total seconds in a calendar month. We measure uptime performance at the 95th percentile of all paid subscriptions (95% of customers would meet or exceed the listed uptime %).
We calculate uptime as 100% minus the percentage of unplanned downtime seconds out of the total seconds in a calendar month. We measure uptime performance at the 95th percentile of all paid subscriptions (95% of customers experienced at minimum the listed uptime %).

We exclude downtime that arises from planned or customer-requested maintenance from our uptime SLO calculation, but we measure and report it for transparency.
Some Octopus Cloud customers use [dynamic workers](/docs/infrastructure/workers/dynamic-worker-pools). As the name implies, these workers are dynamically assigned to a cloud instance and are spun up and down as required by the Deployment or Runbook executed. We exclude Dynamic Workers from our calculation of uptime.
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