From 1428d0f97c965b59432ae00d870108274cd359b3 Mon Sep 17 00:00:00 2001 From: Amarachi Johnson-Ubah Date: Mon, 31 Jul 2023 13:02:52 +0100 Subject: [PATCH 1/5] Added the troubleshooting and communication section for the mailto problem --- content/guidelines/declaring.en.md | 7 +++++++ 1 file changed, 7 insertions(+) diff --git a/content/guidelines/declaring.en.md b/content/guidelines/declaring.en.md index 6d9bf67e..ccdc7d35 100644 --- a/content/guidelines/declaring.en.md +++ b/content/guidelines/declaring.en.md @@ -192,3 +192,10 @@ You can only use our copyrights or [trademarks (or any similar marks)](https://l #### Solution Write a filter in the declaration. + +### Troubleshooting and Communication +If you encounter issues due to the engine's limitations in reading website URL, such as the fetchDocument error, don't worry, either refresh the page or click on the "Let us know" button, in order to get in touch with the team. + +There's a possibility that this button leads you to a blank page. This is often caused by your default mailto handler not being set to gmail. We recommend following [these instructions](https://support.google.com/chrome/thread/57026170/how-to-add-gmail-as-default-mailto-handler?hl=en) and trying again. + +Thank you for your contribution! \ No newline at end of file From cc14edea3ab4c9417691a6059db9b1a0226fdfc5 Mon Sep 17 00:00:00 2001 From: Matti Schneider Date: Wed, 2 Aug 2023 11:16:00 +0200 Subject: [PATCH 2/5] Correct Markdown --- content/guidelines/declaring.en.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/content/guidelines/declaring.en.md b/content/guidelines/declaring.en.md index ccdc7d35..d2a70707 100644 --- a/content/guidelines/declaring.en.md +++ b/content/guidelines/declaring.en.md @@ -194,8 +194,9 @@ You can only use our copyrights or [trademarks (or any similar marks)](https://l Write a filter in the declaration. ### Troubleshooting and Communication + If you encounter issues due to the engine's limitations in reading website URL, such as the fetchDocument error, don't worry, either refresh the page or click on the "Let us know" button, in order to get in touch with the team. There's a possibility that this button leads you to a blank page. This is often caused by your default mailto handler not being set to gmail. We recommend following [these instructions](https://support.google.com/chrome/thread/57026170/how-to-add-gmail-as-default-mailto-handler?hl=en) and trying again. -Thank you for your contribution! \ No newline at end of file +Thank you for your contribution! From 2beb914c742523c05a11aa86b3312f77b1498082 Mon Sep 17 00:00:00 2001 From: Amarachi Johnson-Ubah Date: Thu, 24 Aug 2023 18:12:35 +0100 Subject: [PATCH 3/5] Add guideline for fixing broken mailto links --- content/guidelines/declaring.en.md | 12 ++++++++---- 1 file changed, 8 insertions(+), 4 deletions(-) diff --git a/content/guidelines/declaring.en.md b/content/guidelines/declaring.en.md index d2a70707..f7ddcd9e 100644 --- a/content/guidelines/declaring.en.md +++ b/content/guidelines/declaring.en.md @@ -193,10 +193,14 @@ You can only use our copyrights or [trademarks (or any similar marks)](https://l Write a filter in the declaration. -### Troubleshooting and Communication +- - - +## Troubleshooting and Communication + +While using the graphical user interface for contribution, you may come across a broken page or error while fetching terms due to the engine's limitations, we encourage you to refresh the page or contact the team by tapping the “Let us know” button. + +Screen Shot 2023-08-24 at 18 06 08 -If you encounter issues due to the engine's limitations in reading website URL, such as the fetchDocument error, don't worry, either refresh the page or click on the "Let us know" button, in order to get in touch with the team. +In some cases, clicking on this button may lead you to a blank page, which is often caused by your default mailto handler not being set to Gmail. +We recommend following [these instructions](https://support.google.com/chrome/thread/57026170/how-to-add-gmail-as-default-mailto-handler?hl=en) to add Gmail as your default mailto handler and trying again. -There's a possibility that this button leads you to a blank page. This is often caused by your default mailto handler not being set to gmail. We recommend following [these instructions](https://support.google.com/chrome/thread/57026170/how-to-add-gmail-as-default-mailto-handler?hl=en) and trying again. -Thank you for your contribution! From 6f3c22d8964e826708d9460bd7b9c2c90b8fe97b Mon Sep 17 00:00:00 2001 From: Matti Schneider Date: Mon, 28 Aug 2023 15:19:24 +0200 Subject: [PATCH 4/5] Rewrite blank page troubleshooting section Unify style with other sections Avoid short-lived screenshot --- content/guidelines/declaring.en.md | 10 +++++----- 1 file changed, 5 insertions(+), 5 deletions(-) diff --git a/content/guidelines/declaring.en.md b/content/guidelines/declaring.en.md index f7ddcd9e..af3cc51d 100644 --- a/content/guidelines/declaring.en.md +++ b/content/guidelines/declaring.en.md @@ -194,13 +194,13 @@ You can only use our copyrights or [trademarks (or any similar marks)](https://l Write a filter in the declaration. - - - -## Troubleshooting and Communication -While using the graphical user interface for contribution, you may come across a broken page or error while fetching terms due to the engine's limitations, we encourage you to refresh the page or contact the team by tapping the “Let us know” button. +## Blank page when contacting support -Screen Shot 2023-08-24 at 18 06 08 +While using the graphical user interface for contribution, you may come across a blank page when trying to contact the team. -In some cases, clicking on this button may lead you to a blank page, which is often caused by your default mailto handler not being set to Gmail. -We recommend following [these instructions](https://support.google.com/chrome/thread/57026170/how-to-add-gmail-as-default-mailto-handler?hl=en) to add Gmail as your default mailto handler and trying again. +This may be caused by the lack of a mail program being set up in your browser. +#### Solution +If you use Gmail, for example, [these instructions](https://support.google.com/chrome/thread/57026170/how-to-add-gmail-as-default-mailto-handler) explain how to add Gmail as the default `mailto` handler in Chrome. Try following them and trying again. From 6bb395e6410de24b24f1aef75560fab53934edc7 Mon Sep 17 00:00:00 2001 From: Matti Schneider Date: Mon, 28 Aug 2023 15:23:29 +0200 Subject: [PATCH 5/5] Add GUI subsection --- content/guidelines/declaring.en.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/content/guidelines/declaring.en.md b/content/guidelines/declaring.en.md index af3cc51d..8641916c 100644 --- a/content/guidelines/declaring.en.md +++ b/content/guidelines/declaring.en.md @@ -195,7 +195,9 @@ Write a filter in the declaration. - - - -## Blank page when contacting support +## Using the graphical contribution interface + +### Blank page when contacting support While using the graphical user interface for contribution, you may come across a blank page when trying to contact the team.