Update issue templates

.github/ISSUE_TEMPLATE/support.md

@@ -0,0 +1,61 @@
+---
+name: support
+about: Querent general support
+title: "[R!AN]"
+labels: ''
+assignees: ''
+
+---
+
+## 📝 Description
+
+Clearly explain the issue you're experiencing. Provide enough details so we can understand and address the problem efficiently. Be specific!
+
+---
+
+## 🔄 Steps to Reproduce
+
+Help us recreate the issue by listing the exact steps you followed:
+
+1. Step 1: What did you do first?
+2. Step 2: What action did you take next?
+3. Step 3: What did you observe?
+4. ... (Continue until the problem appears)
+
+---
+
+## ✔️ Expected Behavior
+
+What did you expect to happen? Tell us what the ideal outcome should have been.
+
+---
+
+## ❌ Actual Behavior
+
+What actually happened instead? Describe the outcome and how it differs from your expectations.
+
+---
+
+## 📸 Screenshots (Optional but highly recommended)
+
+A picture is worth a thousand words! If applicable, upload screenshots or videos that clearly show the problem. This can help us visualize the issue faster.
+
+- [ ] Screenshot 1 (drag and drop images here)
+- [ ] Screenshot 2 (if needed)
+
+---
+
+## 💻 Environment Details
+
+Tell us about your setup so we can understand the environment in which the issue occurred:
+
+- **Operating System:** (e.g., Windows 10, macOS Monterey, Ubuntu 20.04)
+- **Browser:** (if relevant, e.g., Chrome 89, Firefox 86)
+- **Device Type:** (e.g., Desktop, Laptop, Smartphone)
+- **Other Details:** (e.g., Node.js version, app version, dependencies)
+
+---
+
+## ℹ️ Additional Context
+
+Any other helpful information? This could be logs, error messages, or insights that could help us diagnose and resolve the issue faster.