It's a real-time chat application for multiple agents who provide support to multiple customers who can create queries and then some agent will be alloted to a query to solve issue by real time messaging with that customer. It also tag urgent messages based on important strings appearing in their chats.
- Scheme to help agents divide work amongst themselves & to prevent multiple agents working on the same message at once.
- To surface messages that are more urgent and in need of immediate attention using "Urgent" tag.
- Search functionality to allow agents to search over messages and customers.
- To surface additional information about customers.
- Using socket.io, so that new incoming messages can show up in real time.
Both server & frontend App are hosted on:
- client: https://admirable-caramel-5b6f46.netlify.app
- server: https://cs-mesaging-app.onrender.com
- postman APIs collection: https://www.postman.com/... You can set environment as heroku server or local server.
git clone https://github.com/Rachit-Goel/cs-messaging-app.git
In the directory, "cs-messaging-app-master":
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Install all packages for the server, run command
npm install -
Then, to run server, run command
npm start
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In another terminal, come inside the directory, "cs-messaging-app-master/client":
cd client -
Install all packages for the client, run command
npm install -
In file- "cs-messaging-app-master/client/src/index.js" : To use local server url - uncomment the line 11 and comment the line 9.
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Then, to run WebApp, run command
npm start