The R shiny App explores the live status of 311 calls from NY state open data API
- The app provides a bird eye view for total calls in the NY state and their status
- It looks into the current calls, calls received yesterday and calls received today
- Further, the App provides the city wise break up of top complaints- user can choose how many top complaint would they like to see
- Second, it provides the channel wise break up for the calls- this is infomrative since it would provide an idea as to which channel should the organisation invest in
- Third, user can download the city wise dats
- Fourth, the map functionality provides two layers, one a heat map and another marker map
- The map lets user plot for individual city and individual channel.