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Support-Ticket-system

Simple IT helpdesk written in Laravel and runs on PHP 7.0

IT Support Ticket is a Helpdesk written in Laravel 5.5 and run PHP 7.0

Requirements

  • PHP >= 7.0.0
  • OpenSSL PHP Extension
  • PDO PHP Extension
  • Mbstring PHP Extension
  • Tokenizer PHP Extension
  • XML PHP Extension

Features, some are still in progress

  • Priority levels
  • Public message and private message/notes
  • Customised tickets drop down menu and so on on the type of requests
  • Auto emails
  • Separate user accounts

Tech

Support ticket uses a number of open source projects to work properly:

Installation

$ cd /home
$ curl -sS https://getcomposer.org/installer | php
$ sudo mv composer.phar /usr/local/bin/composer
$ git clone https://github.com/ShaneCunn/Support-Ticket-system.git
$ cd Support-Ticket-system/Support
$ cp -r * /var/www/folder-to-be-installed-in
$ cd /var/www/folder-to-be-installed-in
$ composer install
$ composer dump-autoload
$ php artisan cache:clear
& cp .env.example .env
$ nano .env

For Production

$ cd /home
$ curl -sS https://getcomposer.org/installer | php
$ sudo mv composer.phar /usr/local/bin/composer
$ git clone git clone https://github.com/ShaneCunn/Support-Ticket-system.git
$ cd Support-Ticket-system/Support
$ cp -r * /var/www/folder-to-be-installed-in
$ cd /var/www/folder-to-be-installed-in
$ composer install --no-dev
$ composer dump-autoload
$ php artisan cache:clear
& cp .env.example .env
$ nano .env

edit the .env with database details

APP_ENV=local
APP_KEY=
APP_DEBUG=true
APP_LOG_LEVEL=debug
APP_URL=http://localhost

DB_CONNECTION=mysql
DB_HOST=127.0.0.1
DB_PORT=3306
DB_DATABASE=homestead
DB_USERNAME=homestead
DB_PASSWORD=secret

BROADCAST_DRIVER=log
CACHE_DRIVER=file
SESSION_DRIVER=file
QUEUE_DRIVER=sync

REDIS_HOST=127.0.0.1
REDIS_PASSWORD=null
REDIS_PORT=6379

MAIL_DRIVER=smtp
MAIL_HOST=mailtrap.io
MAIL_PORT=2525
MAIL_USERNAME=null
MAIL_PASSWORD=null
MAIL_ENCRYPTION=null

PUSHER_APP_ID=
PUSHER_KEY=
PUSHER_SECRET=

As you can see, quite a lot of those values are empty. And, to be honest, by default you will actually need to change only a few of them – related to database connection:

DB_HOST=127.0.0.1
DB_DATABASE=homestead
DB_USERNAME=homestead
DB_PASSWORD=secret

Todos

  • Single sign on(SSO)
  • Tags (Tagging of tickets)
  • Quick answer templates
  • Priority levels
  • Public messages
  • Private messages/notes
  • Customised tickets drop down menu and so on on the type of requests
  • Auto emails
  • Slack
  • File upload of images up to 2mb ie screenshots
  • Separate user accounts
  • Limits tickets to company and customers, manager sees all tickets for that company. But customer only see there tickets