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DocFetcher Pro Crashes without reason report #934

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Melmac-ALF opened this issue Oct 27, 2023 · 6 comments
Closed

DocFetcher Pro Crashes without reason report #934

Melmac-ALF opened this issue Oct 27, 2023 · 6 comments
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bug Something isn't working stale Waiting on OP

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@Melmac-ALF
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Please provide a brief summary of the bug

DocFetcher Pro will start to index a file tree that has worked on the previous computer. Without any warning or entry into event viewer, the program shuts down. When reopening, only get the broken index issue. I have attached the log file below as it is above my IT knowledge to decipher.

hs_err_pid22824.log

Please provide steps to reproduce where possible

This is reproducible on the machine whenever trying to get it to run a new index.

Expected Results

Expected results is for the indexing to run without any java failure or crash.

Actual Results

Software crashes without report. Only have the attached log file to view.

What Java Version are you using?

1.8.0_391

What is your operating system and platform?

Windows 10 Build 19045

How did you install Java?

Binary Archive

Did it work before?

It was working for a little while but the failure was before the most recent update.

Did you test with the latest update version?

Done

Did you test with other Java versions?

No response

Relevant log output

No response

@Melmac-ALF Melmac-ALF added the bug Something isn't working label Oct 27, 2023
@karianna
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Please update to the last 11.0.21 and post back here if it still occurs.

@Melmac-ALF
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Melmac-ALF commented Oct 28, 2023

@karianna I have updated to 11.0.21 and am still experiencing the same issue.

@karianna
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can you fire through the latest error log please

@Melmac-ALF
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hs_err_pid21812.log

@karianna
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@Melmac-ALF - That logs says you're using an Old AdoptOpenJDK 11.0.12 binary. Try Eclipse Temurin 11.0.21

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We are marking this issue as stale because it has not been updated for a while. This is just a way to keep the support issues queue manageable.
It will be closed soon unless the stale label is removed by a committer, or a new comment is made.

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Labels
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