Call Centre analysis using Microsoft PowerBI

A churn analysis of calls in a call centre is performed. A detailed analysis of the calls received based on the duration, response time, location, setiment and channel is performed and visualised.

For this project, I used the following datasets:

1. Call Center_Call Center.csv

Name of the powerBI file: Call centre.pbix

DATA VISUALIZATION

Call centre dashboard

1. Home page

2. Grid page