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ZoomcarFleet.html
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<!DOCTYPE html>
<html>
<head>
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Self Drive Car Rentals | Rent a Car | Car Hire @Zoomcar</title>
<link rel="stylesheet" href="./css/ZoomcarFleet.css">
<script
src="https://kit.fontawesome.com/24c494a6b6.js"
crossorigin="anonymous"
></script>
<link rel="preconnect" href="https://fonts.googleapis.com">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link href="https://fonts.googleapis.com/css2?family=Inter:wght@200&family=Roboto+Condensed:wght@300&display=swap" rel="stylesheet">
<style>
</style>
</head>
<body>
<div id="navbar">
<button id="myBtn" class="sidebar" ><i class="fa-solid fa-bars"></i></button>
<div id="img"><img src="./image/2ndimg.png" alt="" id="imgnavbar"></div>
<div id="rightnav"><button button onClick="window.location.href ='navbar.html'">Become a Host</button><button>ZMS</button><button id="loginn">Login/Signup</button></div>
</div>
<div id="body">
<p id="header">Policies</p>
<div class="tab">
<div class="tablinks" onclick="openCity(event, 'Renter')" id="defaultOpen">Fee Policy: Renter Fee Policy</div>
<div class="tablinks" onclick="openCity(event, 'ELIGIBILITY')">ELIGIBILITY</div>
<div class="tablinks" onclick="openCity(event, 'Use')">Platform Terms of Use</div>
<div class="tablinks" onclick="openCity(event, 'Policy')">Privacy Policy</div>
<div class="tablinks" onclick="openCity(event, 'inter')">INTER STATE TRAVEL</div>
</div>
<!-- Fee Policy: Renter Fee Policy -->
<div id="Renter" class="tabcontent">
<p>Zoomcar takes pride in being completely transparent with our members. Here is a comprehensive list of fees
for certain scenarios after you have created your reservation.</p>
<div class="container">
<div>
<h4>Cancellation</h4>
</div>
<div class="col2">
<h4>Enjoy Free Cancellations upto 6 hours before the Booking start</h4>
<p>If the cancellation happens less than 6 hours from booking start time, 50% of the booking fee will
be charged as cancellation fee. If the cancellation happens post the booking start time, then the entire
booking fee will be charged as cancellation fee.</p>
<h4>Enjoy Unlimited Free Booking Modifications</h4>
<p>Please reach out to us or use the app if you would like to modify your booking. We allow unlimited free
re-schedules and you can move your booking to anytime in the next 6 months. A small fee is charged if
the modification is done in the last 6 hours from booking start time. Keep Zooming!</p>
</div>
<div>
<h4>Reschedule before start #</h4>
</div>
<div>
<p>Modifications prior to 6 hours from booking start are absolutely free of cost! A small fee (INR 200) is charged
if the modification is done in the last 6 hours from booking start time.</p>
</div>
<div>
<h4>Extension post start #</h4>
</div>
<div>
<p>For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation
of Doorstep Collection. No refunds applicable</p>
</div>
<div>
<h4>Shortening post start</h4>
</div>
<div>
<p>No charges or refunds applicable</p>
</div>
<div>
<h4>Shortening/Rescheduling within 24hrs of booking start or booking end.</h4>
</div>
<div>
<p>Customers will not be able to change booking start time or shorten the booking end time. No refunds
will be applicable. Although Customers can anytime extend the booking.</p>
</div>
<div>
<h4>Late Return</h4>
</div>
<div>
<p>Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will
be much higher than normal booking fee.</p>
</div>
<div>
<h4>Pricing plan change</h4>
</div>
<div>
<p>Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged
on an half hour basis.</p>
</div>
<div>
<h4>Free Kilometres</h4>
</div>
<div>
<p>The free kilometres allotted to the customer will be proportional to the number of hours
booked and the flexi package chosen.</p>
</div>
<div>
<h4>Minimum Duration</h4>
</div>
<div>
<p>The minimum booking duration for which the prices will be charged is 4 hours.</p>
</div>
<div>
<h4>Discounts</h4>
</div>
<div>
<p>Discount is applicable only on trips of a duration equal or greater than 8 hours at the time of booking.
Discount is applicable only on the booking fee after adjustment for credits (excluding refundable deposit,
if any) paid in advance to book the car. Discount will not be applicable on blackout days.
List of upcoming blackout days / peak seasons is here (Please ensure that you select your city
to view corresponding blackout days/peak season). Zoomcar reserves the right to cancel a booking if
any unwarranted use of a discount coupon is identified.</p>
</div>
<div>
<h4>Fuel Policy</h4>
</div>
<div>
<p>Free Fuel is only included in pricing for with fuel bookings. Members will only be eligible for
reimbursement of fuel expenses upon the submission of a Bill containing the quantity of fuel filled,
the date on which the fuel was bought and the cost of the fuel.</p>
<p>In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the
booking, with fuel at the same level as at the start of the booking.</p>
<p>If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then
Refuelling penalty will be applicable.</p>
</div>
<div>
<h4>Speed Governor</h4>
</div>
<div>
<p>The Vehicle may be enabled with speed governor in compliance with the applicable Government
regulations, that limits speed of the Vehicle upto 80 km/h. You will also be notified by SMS on
your registered number.</p>
</div>
<div>
<h4>Breakdown of vehicle</h4>
</div>
<div>
<p>1. The Member shall be responsible for the costs related to the repair, recovery, and loss
of use of any Zoomcar vehicle resulting from any of the foregoing, up to the current damage fee,
as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the
Member or if the fault is not directly established to any other person/ entity, or where any
cost is not paid / reimbursed by the insurer of Zoomcar vehicles or the insurer of the other
vehicle involved in the accident).</p>
<p>2. Where the Member is not responsible for the breakdown of the Zoomcar vehicle, Zoomcar
shall refund an amount equal to the cost of the unused hours of such booking. Further,
Zoomcar shall not be liable for any further costs borne by the Member as a consequence of
the breakdown of the Zoomcar vehicle</p>
</div>
<div>
<h4>Usage of Zoom/Driving Credits</h4>
</div>
<div>
<p>Customers will be able to use Zoom/Driving credits upto 30% of Booking amount
(excluding refundable deposit, if any) or upto 10,000 whichever is lesser.There is
individual expiry associated with all the credits in the system which is mentioned in
the Credit Transaction Details page in app and website.</p>
</div>
</div>
<!-- Note part -->
<div class="note1">
<h3>Note:</h3>
<ul type = "squre">
<li># Handover pursuant to the original booking, extensions and modifications are subject to
availability of the vehicle.</li>
<li>Your free KMs are calculated based on the latest scheduled pick up
time to the latest scheduled drop off time or to the actual drop off time whichever is later.
</li>
<li>
All Refunds made shall be through the original payment account only within 1 working day.
We are giving full refunds of any amount paid by you as under:
<ul>
<li>as a security deposit and/or,</li>
<li>amount falling under the free cancellation period and/ or,</li>
<li>any other valid charges that you are entitled to.</li>
</ul>
</li>
<li>In case, you opt for getting the refund amount in the form of Zoomcar Coupons, then the
amount you are entitled to receive will be considered as settled irrespective of whether the coupon
is utilized or not.</li>
<li>Zoomcar reserves the right to charge a fee for specific pre-defined accessories. </li>
</ul>
</div>
<div>
<p>Also, a list of penalties that can be levied if members violate certain Zoomcar community rules.</p>
</div>
<!-- 2nd box wala part -->
<div class="container">
<div>
<h4>Returning the vehicle to the wrong location</h4>
</div>
<div>
<p>₹10,000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned
to the correct location</p>
</div>
<div>
<h4>Traffic and Parking violations</h4>
</div>
<div>
<p>Full payment of fines + ₹500 per 30 days late in payment</p>
</div>
<div>
<h4>No Show</h4>
</div>
<div>
<p>Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up.
No refunds would be applicable</p>
</div>
<div>
<h4>Overspeeding >= 125 km/hr</h4>
</div>
<div>
<p>₹2500 (over and above any government fines that may have been levied) </p>
<p>Expulsion from Zoomcar if overspeeding occurs in two bookings</p>
</div>
<div>
<h4>Overspeeding >= 150 km/hr</h4>
</div>
<div>
<p>Expulsion from Zoomcar</p>
</div>
<div>
<h4>Smoking</h4>
</div>
<div>
<p>₹1,000 + applicable damage costs related to interiors</p>
</div>
<div>
<h4>Wrong Fuelling</h4>
</div>
<div>
<p>The member will be liable for the full cost of damage to the vehicle +
miscellaneous expenses arising out of the damages. </p>
<p>Recommendation- Zoomcar would recommend that the member consult the RC Documents of the rented
vehicle for information as to the correct fuel type.</p>
</div>
<div>
<h4>Key not returned at end of reservation</h4>
</div>
<div>
<p>EGP 2000 + replacement cost, if not returned within 3 days</p>
</div>
<div>
<h4>Loss of documents</h4>
</div>
<div>
<p><a href="#">* Click here for details</a></p>
</div>
<div>
<h4>Co-driver</h4>
</div>
<div>
<p>₹ 2000 if co-driver has not been added in the booking before booking start time.</p>
</div>
<div>
<h4>Vehicle Damage (Accidental)</h4>
</div>
<div>
<p> Any unintentional/accidental damage will be liable for the damage charges of ₹ 10,000/.
For more details click<a href="#"> here.</a> </p>
<span>*</span>
</div>
<div>
<h4>Vehicle Damage (Intentional or Consequential)</h4>
</div>
<div>
<p>In case of any intentional damage or damage caused to the vehicle as consequence of the member
driving the car, even after the car is damaged and need urgent repair (Examples include but are
not limited to:</p>
<p>a. driving in water loggings resulting into engine breakdown,</p>
<p>b. driving after under body damages resulting into engine break down because of oil drainage,</p>
<p>c. driving while under the influence of alcohol or other intoxicants,</p>
<p>d. driving with clutch over pressing etc.</p>
<p>Member will be liable for the full cost of repair post damage to the vehicle + loss of expected
revenue arising out of the damage.</p>
</div>
<div>
<h4>Towing and Impounding</h4>
</div>
<div>
<p>No cost if caused by vehicle failure</p>
<p>Full cost if caused by user negligence</p>
</div>
<div>
<h4>Cleaning required (interiors)</h4>
</div>
<div>
<p>Washing of removables (for footmats etc) would be charged at ₹500. Interior Washing /
Drycleaning (for seat covers, door panels) would be charged at ₹1,500.
</p>
</div>
</div>
<div class="note1">
<p class="pnote">Note: Payments owed by members will be deducted from the security deposit. If the security deposit
does not cover such payments, the balance must be paid by the member electronically.</p>
<p>*Please note there are four cases where there will be exceptions:</p>
<ul type = "squre">
<li>In the event the member is found to be under the influence of alcohol during a booking,
the member will be held liable for 100% of the vehicle damage bill as per the invoice received
from the vehicle workshop.</li>
<li>The member will be liable for 100% of the entire vehicle damage bill in the event that the
vehicle workshop and/or insurance company deem the damage to be consequential in nature
(this will be clearly stated in the accident report). Consequential damage occurs when the
member continues driving even after an external vehicle impact, thereby severely undermining
the condition of the vehicle.</li>
<li>In the event a non-Zoomcar member is found to be the one driving at the time of accident, then the
member will be held liable for 100% of the vehicle damage bill as per the invoice
received from the workshop.</li>
<li>Notwithstanding anything to the contrary contained herein, only SUV vehicles are
permitted for trips to regions having higher altitudes including but not limited to Leh or
Ladakh districts in Jammu & Kashmir. Damages caused to the vehicles except falling under SUV
(Ecosport, Scorpio, XUV, Tata Safari, Toyota Fortuner) category will attract charges viz; damages
fees of ₹ 10,000 along with repairs cost, towing cost, travel cost of representatives of Zoomcar
and other related charges, if any on actual basis.
</li>
</ul>
</div>
<!-- Member's Responsibility -->
<div class="member">
<div id="memberid">
<h1>Member's Responsibility</h1>
<p>If a Zoomcar member is violating the law or Zoomcar rules, for example by overspeeding or driving
drunk, the member will be responsible for all damage, liability, and fines and could face legal action.</p>
</div>
<div class="Responsibility">
<h3>Responsibility for Payment:</h3>
</div>
<div class="orderlist">
<ol>
<li>Payments by Members shall be made with his/her credit card or debit card. The Member is under
obligation to ensure that the account from which the amounts are to be collected have sufficient
funds or credit available to cover any charges. Member is solely responsible for any associated bank
or credit card charges or fees. Member may be charged a processing fee for a declined credit or debit
card payment.</li>
<li>In the event the Member defaults on any payments, Zoomcar is entitled to charge reminder fees
and default interest in accordance with the provisions of the law. In addition, Zoomcar may
utilize third parties to collect amounts owed to Zoomcar by a Member.</li>
<li>With all fees mentioned above, Zoomcar reserves the right to prohibit a Member from making a
subsequent reservation until all outstanding fees in the Member's account have been paid in full.
In the event a fee is incurred, Members will receive an email invoice from Zoomcar that will have
detailed payment instructions.</li>
</ol>
</div>
<h3>Collision or other incident:</h3>
<div class="orderlist">
<ol>
<li>Zoomcar provides full wrap unlimited third party liability insurance without a maximum cap.</li>
<li>If member is involved in an unintentional/non consequential incident/accident (including but not
limited to a collision or misuse of the vehicle) Member will be responsible for a standard
insurance deductible payment of up to ₹ 10,000. The Member will be obligated to pay the repair
cost up to ₹ 10000. The payment owed will be deducted from the security deposit, if any. Should
the security deposit not cover the payment (in the case the Member has accrued late return,
excess km, etc charges) the balance of the payment owed shall be payable by the Member
separately as an additional outstanding.</li>
<li>Member will be responsible for all towing and impounding charges associated with a collision.</li>
<li>Member will be responsible for all towing and impounding charges caused by member failure.</li>
<li>Zoomcar will be responsible for all towing and impounding charges caused by vehicle failure.</li>
<li>Member will be responsible for all applicable damages and costs, including those in excess
of the applicable Damage Fee, arising from the Member's failure to comply with the terms
of the Agreement and/or a violation of the law.</li>
</ol>
</div>
<h3>Tolls:</h3>
<div class="orderlist">
<ol>
<li>Members are responsible for paying all tolls at the time they are due.</li>
<li>Zoomcar vehicles are registered with an All India Permit, allowing the vehicle to enter any state
in the country.</li>
<li>Members must pay all inter-state taxes and fees upon entering into a neighbouring state.
Zoomcar shall reimburse the State entry fees only in the event when the Member pays
for the duration of 3 months or more.</li>
<p>By joining Zoomcar, the Member agrees to pay Zoomcar the costs, charges, fees and expenses
set out in the Agreement, including specifically and without limitation those set forth
in this schedule. The following is not exhaustive and other specific fees, costs and
charges may apply. Other applicable costs will be communicated to the Member. Capitalized
terms used in this schedule shall have the same meaning assigned to such terms in the Agreement.</p>
<p>Zoomcar reserves the right to change the terms of this Policy from time to time and shall give
notice of such changes to the Member in a timely manner. Notice to the Members shall be
considered given when such notice is indicated and accessible from the first page
accessed after the Member log-on to the Zoomcar website, or by email to the Member's
email address provided to Zoomcar in the Member's application or most recently provided
to Zoomcar. Member agrees that the amended terms and conditions of this Agreement shall
be effective and binding the earlier of (1) the effective date indicated in such notice;
or (2) on the date posted on Zoomcar's website.</p>
</ol>
</div>
</div>
</div>
<!-- ELIGIBILITY -->
<div id="ELIGIBILITY" class="tabcontent">
<div id="ELIGIBILITYinner">
<div>
<center><img src="./image/side1.png" alt="image"/></center>
<p>Customer should be 24 year and older to book Mercedes A Class, Mercedes GLA, Mercedes CLA,
Audi Q3, Toyota Fortuner, Ford Endeavour, else booking will be cancelled</p>
</div>
<div>
<center><img src="./image/side2.png" alt="image"/></center>
<p>Members must be 18 years of age or older</p>
</div>
<div>
<center><img src="./image/side3.png" alt="image"/></center>
<p>Member must possess a valid Light Motor Vehicle (Non Transport) Indian license and Aadhar card</p>
</div>
<div>
<center><img src="./image/side4.png" alt="image"/></center>
<p>Members must have had no alcohol or drug related driving violations in the past seven years</p>
</div>
<div>
<center><img src="./image/side5.png" alt="image"/></center>
<p>Payments are only accepted through credit card, debit card or net banking</p>
</div>
<div>
<center><img src="./image/side6.png" alt="image"/></center>
<p>There is no minimum amount of time that an individual must hold a license before becoming
a member or reserving a Zoomcar vehicle</p>
</div>
</div>
</div>
<!-- Platform Terms of Use -->
<div id="Use" class="tabcontent">
<p>Zoomcar takes pride in being completely transparent with our members. Here is a comprehensive list of fees
for certain scenarios after you have created your reservation.</p>
<div class="container">
<div>
<h4>Cancellation</h4>
</div>
<div class="col2">
<h4>Enjoy Free Cancellations upto 6 hours before the Booking start</h4>
<p>If the cancellation happens less than 6 hours from booking start time, 50% of the booking fee will
be charged as cancellation fee. If the cancellation happens post the booking start time, then the entire
booking fee will be charged as cancellation fee.</p>
<h4>Enjoy Unlimited Free Booking Modifications</h4>
<p>Please reach out to us or use the app if you would like to modify your booking. We allow unlimited free
re-schedules and you can move your booking to anytime in the next 6 months. A small fee is charged if
the modification is done in the last 6 hours from booking start time. Keep Zooming!</p>
</div>
<div>
<h4>Reschedule before start #</h4>
</div>
<div>
<p>Modifications prior to 6 hours from booking start are absolutely free of cost! A small fee (INR 200) is charged
if the modification is done in the last 6 hours from booking start time.</p>
</div>
<div>
<h4>Extension post start #</h4>
</div>
<div>
<p>For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation
of Doorstep Collection. No refunds applicable</p>
</div>
<div>
<h4>Shortening post start</h4>
</div>
<div>
<p>No charges or refunds applicable</p>
</div>
<div>
<h4>Shortening/Rescheduling within 24hrs of booking start or booking end.</h4>
</div>
<div>
<p>Customers will not be able to change booking start time or shorten the booking end time. No refunds
will be applicable. Although Customers can anytime extend the booking.</p>
</div>
<div>
<h4>Late Return</h4>
</div>
<div>
<p>Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will
be much higher than normal booking fee.</p>
</div>
<div>
<h4>Pricing plan change</h4>
</div>
<div>
<p>Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged
on an half hour basis.</p>
</div>
<div>
<h4>Free Kilometres</h4>
</div>
<div>
<p>The free kilometres allotted to the customer will be proportional to the number of hours
booked and the flexi package chosen.</p>
</div>
<div>
<h4>Minimum Duration</h4>
</div>
<div>
<p>The minimum booking duration for which the prices will be charged is 4 hours.</p>
</div>
<div>
<h4>Discounts</h4>
</div>
<div>
<p>Discount is applicable only on trips of a duration equal or greater than 8 hours at the time of booking.
Discount is applicable only on the booking fee after adjustment for credits (excluding refundable deposit,
if any) paid in advance to book the car. Discount will not be applicable on blackout days.
List of upcoming blackout days / peak seasons is here (Please ensure that you select your city
to view corresponding blackout days/peak season). Zoomcar reserves the right to cancel a booking if
any unwarranted use of a discount coupon is identified.</p>
</div>
<div>
<h4>Fuel Policy</h4>
</div>
<div>
<p>Free Fuel is only included in pricing for with fuel bookings. Members will only be eligible for
reimbursement of fuel expenses upon the submission of a Bill containing the quantity of fuel filled,
the date on which the fuel was bought and the cost of the fuel.</p>
<p>In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the
booking, with fuel at the same level as at the start of the booking.</p>
<p>If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then
Refuelling penalty will be applicable.</p>
</div>
<div>
<h4>Speed Governor</h4>
</div>
<div>
<p>The Vehicle may be enabled with speed governor in compliance with the applicable Government
regulations, that limits speed of the Vehicle upto 80 km/h. You will also be notified by SMS on
your registered number.</p>
</div>
<div>
<h4>Breakdown of vehicle</h4>
</div>
<div>
<p>1. The Member shall be responsible for the costs related to the repair, recovery, and loss
of use of any Zoomcar vehicle resulting from any of the foregoing, up to the current damage fee,
as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the
Member or if the fault is not directly established to any other person/ entity, or where any
cost is not paid / reimbursed by the insurer of Zoomcar vehicles or the insurer of the other
vehicle involved in the accident).</p>
<p>2. Where the Member is not responsible for the breakdown of the Zoomcar vehicle, Zoomcar
shall refund an amount equal to the cost of the unused hours of such booking. Further,
Zoomcar shall not be liable for any further costs borne by the Member as a consequence of
the breakdown of the Zoomcar vehicle</p>
</div>
<div>
<h4>Usage of Zoom/Driving Credits</h4>
</div>
<div>
<p>Customers will be able to use Zoom/Driving credits upto 30% of Booking amount
(excluding refundable deposit, if any) or upto 10,000 whichever is lesser.There is
individual expiry associated with all the credits in the system which is mentioned in
the Credit Transaction Details page in app and website.</p>
</div>
</div>
<!-- Note part -->
<div class="note1">
<h3>Note:</h3>
<ul type = "squre">
<li># Handover pursuant to the original booking, extensions and modifications are subject to
availability of the vehicle.</li>
<li>Your free KMs are calculated based on the latest scheduled pick up
time to the latest scheduled drop off time or to the actual drop off time whichever is later.
</li>
<li>
All Refunds made shall be through the original payment account only within 1 working day.
We are giving full refunds of any amount paid by you as under:
<ul>
<li>as a security deposit and/or,</li>
<li>amount falling under the free cancellation period and/ or,</li>
<li>any other valid charges that you are entitled to.</li>
</ul>
</li>
<li>In case, you opt for getting the refund amount in the form of Zoomcar Coupons, then the
amount you are entitled to receive will be considered as settled irrespective of whether the coupon
is utilized or not.</li>
<li>Zoomcar reserves the right to charge a fee for specific pre-defined accessories. </li>
</ul>
</div>
<div>
<p>Also, a list of penalties that can be levied if members violate certain Zoomcar community rules.</p>
</div>
<!-- 2nd box wala part -->
<div class="container">
<div>
<h4>Returning the vehicle to the wrong location</h4>
</div>
<div>
<p>₹10,000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned
to the correct location</p>
</div>
<div>
<h4>Traffic and Parking violations</h4>
</div>
<div>
<p>Full payment of fines + ₹500 per 30 days late in payment</p>
</div>
<div>
<h4>No Show</h4>
</div>
<div>
<p>Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up.
No refunds would be applicable</p>
</div>
<div>
<h4>Overspeeding >= 125 km/hr</h4>
</div>
<div>
<p>₹2500 (over and above any government fines that may have been levied) </p>
<p>Expulsion from Zoomcar if overspeeding occurs in two bookings</p>
</div>
<div>
<h4>Overspeeding >= 150 km/hr</h4>
</div>
<div>
<p>Expulsion from Zoomcar</p>
</div>
<div>
<h4>Smoking</h4>
</div>
<div>
<p>₹1,000 + applicable damage costs related to interiors</p>
</div>
<div>
<h4>Wrong Fuelling</h4>
</div>
<div>
<p>The member will be liable for the full cost of damage to the vehicle +
miscellaneous expenses arising out of the damages. </p>
<p>Recommendation- Zoomcar would recommend that the member consult the RC Documents of the rented
vehicle for information as to the correct fuel type.</p>
</div>
<div>
<h4>Key not returned at end of reservation</h4>
</div>
<div>
<p>EGP 2000 + replacement cost, if not returned within 3 days</p>
</div>
<div>
<h4>Loss of documents</h4>
</div>
<div>
<p><a href="#">* Click here for details</a></p>
</div>
<div>
<h4>Co-driver</h4>
</div>
<div>
<p>₹ 2000 if co-driver has not been added in the booking before booking start time.</p>
</div>
<div>
<h4>Vehicle Damage (Accidental)</h4>
</div>
<div>
<p> Any unintentional/accidental damage will be liable for the damage charges of ₹ 10,000/.
For more details click<a href="#"> here.</a> </p>
<span>*</span>
</div>
<div>
<h4>Vehicle Damage (Intentional or Consequential)</h4>
</div>
<div>
<p>In case of any intentional damage or damage caused to the vehicle as consequence of the member
driving the car, even after the car is damaged and need urgent repair (Examples include but are
not limited to:</p>
<p>a. driving in water loggings resulting into engine breakdown,</p>
<p>b. driving after under body damages resulting into engine break down because of oil drainage,</p>
<p>c. driving while under the influence of alcohol or other intoxicants,</p>
<p>d. driving with clutch over pressing etc.</p>
<p>Member will be liable for the full cost of repair post damage to the vehicle + loss of expected
revenue arising out of the damage.</p>
</div>
<div>
<h4>Towing and Impounding</h4>
</div>
<div>
<p>No cost if caused by vehicle failure</p>
<p>Full cost if caused by user negligence</p>
</div>
<div>
<h4>Cleaning required (interiors)</h4>
</div>
<div>
<p>Washing of removables (for footmats etc) would be charged at ₹500. Interior Washing /
Drycleaning (for seat covers, door panels) would be charged at ₹1,500.
</p>
</div>
</div>
<div class="note1">
<p class="pnote">Note: Payments owed by members will be deducted from the security deposit. If the security deposit
does not cover such payments, the balance must be paid by the member electronically.</p>
<p>*Please note there are four cases where there will be exceptions:</p>
<ul type = "squre">
<li>In the event the member is found to be under the influence of alcohol during a booking,
the member will be held liable for 100% of the vehicle damage bill as per the invoice received
from the vehicle workshop.</li>
<li>The member will be liable for 100% of the entire vehicle damage bill in the event that the
vehicle workshop and/or insurance company deem the damage to be consequential in nature
(this will be clearly stated in the accident report). Consequential damage occurs when the
member continues driving even after an external vehicle impact, thereby severely undermining
the condition of the vehicle.</li>
<li>In the event a non-Zoomcar member is found to be the one driving at the time of accident, then the
member will be held liable for 100% of the vehicle damage bill as per the invoice
received from the workshop.</li>
<li>Notwithstanding anything to the contrary contained herein, only SUV vehicles are
permitted for trips to regions having higher altitudes including but not limited to Leh or
Ladakh districts in Jammu & Kashmir. Damages caused to the vehicles except falling under SUV
(Ecosport, Scorpio, XUV, Tata Safari, Toyota Fortuner) category will attract charges viz; damages
fees of ₹ 10,000 along with repairs cost, towing cost, travel cost of representatives of Zoomcar
and other related charges, if any on actual basis.
</li>
</ul>
</div>
<!-- Member's Responsibility -->
<div class="member">
<div id="memberid">
<h1>Member's Responsibility</h1>
<p>If a Zoomcar member is violating the law or Zoomcar rules, for example by overspeeding or driving
drunk, the member will be responsible for all damage, liability, and fines and could face legal action.</p>
</div>
<div class="Responsibility">
<h3>Responsibility for Payment:</h3>
</div>
<div class="orderlist">
<ol>
<li>Payments by Members shall be made with his/her credit card or debit card. The Member is under
obligation to ensure that the account from which the amounts are to be collected have sufficient
funds or credit available to cover any charges. Member is solely responsible for any associated bank
or credit card charges or fees. Member may be charged a processing fee for a declined credit or debit
card payment.</li>
<li>In the event the Member defaults on any payments, Zoomcar is entitled to charge reminder fees
and default interest in accordance with the provisions of the law. In addition, Zoomcar may
utilize third parties to collect amounts owed to Zoomcar by a Member.</li>
<li>With all fees mentioned above, Zoomcar reserves the right to prohibit a Member from making a
subsequent reservation until all outstanding fees in the Member's account have been paid in full.
In the event a fee is incurred, Members will receive an email invoice from Zoomcar that will have
detailed payment instructions.</li>
</ol>
</div>
<h3>Collision or other incident:</h3>
<div class="orderlist">
<ol>
<li>Zoomcar provides full wrap unlimited third party liability insurance without a maximum cap.</li>
<li>If member is involved in an unintentional/non consequential incident/accident (including but not
limited to a collision or misuse of the vehicle) Member will be responsible for a standard
insurance deductible payment of up to ₹ 10,000. The Member will be obligated to pay the repair
cost up to ₹ 10000. The payment owed will be deducted from the security deposit, if any. Should
the security deposit not cover the payment (in the case the Member has accrued late return,
excess km, etc charges) the balance of the payment owed shall be payable by the Member
separately as an additional outstanding.</li>
<li>Member will be responsible for all towing and impounding charges associated with a collision.</li>
<li>Member will be responsible for all towing and impounding charges caused by member failure.</li>
<li>Zoomcar will be responsible for all towing and impounding charges caused by vehicle failure.</li>
<li>Member will be responsible for all applicable damages and costs, including those in excess
of the applicable Damage Fee, arising from the Member's failure to comply with the terms
of the Agreement and/or a violation of the law.</li>
</ol>
</div>
<h3>Tolls:</h3>
<div class="orderlist">
<ol>
<li>Members are responsible for paying all tolls at the time they are due.</li>
<li>Zoomcar vehicles are registered with an All India Permit, allowing the vehicle to enter any state
in the country.</li>
<li>Members must pay all inter-state taxes and fees upon entering into a neighbouring state.
Zoomcar shall reimburse the State entry fees only in the event when the Member pays
for the duration of 3 months or more.</li>
<p>By joining Zoomcar, the Member agrees to pay Zoomcar the costs, charges, fees and expenses
set out in the Agreement, including specifically and without limitation those set forth
in this schedule. The following is not exhaustive and other specific fees, costs and
charges may apply. Other applicable costs will be communicated to the Member. Capitalized
terms used in this schedule shall have the same meaning assigned to such terms in the Agreement.</p>
<p>Zoomcar reserves the right to change the terms of this Policy from time to time and shall give
notice of such changes to the Member in a timely manner. Notice to the Members shall be
considered given when such notice is indicated and accessible from the first page
accessed after the Member log-on to the Zoomcar website, or by email to the Member's
email address provided to Zoomcar in the Member's application or most recently provided
to Zoomcar. Member agrees that the amended terms and conditions of this Agreement shall
be effective and binding the earlier of (1) the effective date indicated in such notice;
or (2) on the date posted on Zoomcar's website.</p>
</ol>
</div>
</div>
</div>
<!-- Privacy Policy -->
<div id="Policy" class="tabcontent">
<p>Zoomcar takes pride in being completely transparent with our members. Here is a comprehensive list of fees
for certain scenarios after you have created your reservation.</p>
<div class="container">
<div>
<h4>Cancellation</h4>
</div>
<div class="col2">
<h4>Enjoy Free Cancellations upto 6 hours before the Booking start</h4>
<p>If the cancellation happens less than 6 hours from booking start time, 50% of the booking fee will
be charged as cancellation fee. If the cancellation happens post the booking start time, then the entire
booking fee will be charged as cancellation fee.</p>
<h4>Enjoy Unlimited Free Booking Modifications</h4>
<p>Please reach out to us or use the app if you would like to modify your booking. We allow unlimited free
re-schedules and you can move your booking to anytime in the next 6 months. A small fee is charged if
the modification is done in the last 6 hours from booking start time. Keep Zooming!</p>
</div>
<div>
<h4>Reschedule before start #</h4>
</div>
<div>
<p>Modifications prior to 6 hours from booking start are absolutely free of cost! A small fee (INR 200) is charged
if the modification is done in the last 6 hours from booking start time.</p>
</div>
<div>
<h4>Extension post start #</h4>
</div>
<div>
<p>For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation
of Doorstep Collection. No refunds applicable</p>
</div>
<div>
<h4>Shortening post start</h4>
</div>
<div>
<p>No charges or refunds applicable</p>
</div>
<div>
<h4>Shortening/Rescheduling within 24hrs of booking start or booking end.</h4>
</div>
<div>
<p>Customers will not be able to change booking start time or shorten the booking end time. No refunds
will be applicable. Although Customers can anytime extend the booking.</p>
</div>
<div>
<h4>Late Return</h4>
</div>
<div>
<p>Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will
be much higher than normal booking fee.</p>
</div>
<div>
<h4>Pricing plan change</h4>
</div>
<div>
<p>Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged
on an half hour basis.</p>
</div>
<div>
<h4>Free Kilometres</h4>
</div>
<div>
<p>The free kilometres allotted to the customer will be proportional to the number of hours
booked and the flexi package chosen.</p>
</div>
<div>
<h4>Minimum Duration</h4>
</div>
<div>
<p>The minimum booking duration for which the prices will be charged is 4 hours.</p>
</div>
<div>
<h4>Discounts</h4>
</div>
<div>
<p>Discount is applicable only on trips of a duration equal or greater than 8 hours at the time of booking.
Discount is applicable only on the booking fee after adjustment for credits (excluding refundable deposit,
if any) paid in advance to book the car. Discount will not be applicable on blackout days.
List of upcoming blackout days / peak seasons is here (Please ensure that you select your city
to view corresponding blackout days/peak season). Zoomcar reserves the right to cancel a booking if
any unwarranted use of a discount coupon is identified.</p>
</div>
<div>
<h4>Fuel Policy</h4>
</div>
<div>
<p>Free Fuel is only included in pricing for with fuel bookings. Members will only be eligible for
reimbursement of fuel expenses upon the submission of a Bill containing the quantity of fuel filled,
the date on which the fuel was bought and the cost of the fuel.</p>
<p>In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the
booking, with fuel at the same level as at the start of the booking.</p>
<p>If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then
Refuelling penalty will be applicable.</p>
</div>
<div>
<h4>Speed Governor</h4>
</div>
<div>
<p>The Vehicle may be enabled with speed governor in compliance with the applicable Government
regulations, that limits speed of the Vehicle upto 80 km/h. You will also be notified by SMS on
your registered number.</p>
</div>
<div>
<h4>Breakdown of vehicle</h4>
</div>
<div>
<p>1. The Member shall be responsible for the costs related to the repair, recovery, and loss
of use of any Zoomcar vehicle resulting from any of the foregoing, up to the current damage fee,
as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the
Member or if the fault is not directly established to any other person/ entity, or where any
cost is not paid / reimbursed by the insurer of Zoomcar vehicles or the insurer of the other
vehicle involved in the accident).</p>
<p>2. Where the Member is not responsible for the breakdown of the Zoomcar vehicle, Zoomcar
shall refund an amount equal to the cost of the unused hours of such booking. Further,
Zoomcar shall not be liable for any further costs borne by the Member as a consequence of
the breakdown of the Zoomcar vehicle</p>
</div>
<div>
<h4>Usage of Zoom/Driving Credits</h4>
</div>
<div>
<p>Customers will be able to use Zoom/Driving credits upto 30% of Booking amount
(excluding refundable deposit, if any) or upto 10,000 whichever is lesser.There is
individual expiry associated with all the credits in the system which is mentioned in
the Credit Transaction Details page in app and website.</p>
</div>
</div>
<!-- Note part -->
<div class="note1">
<h3>Note:</h3>
<ul type = "squre">
<li># Handover pursuant to the original booking, extensions and modifications are subject to
availability of the vehicle.</li>
<li>Your free KMs are calculated based on the latest scheduled pick up
time to the latest scheduled drop off time or to the actual drop off time whichever is later.
</li>
<li>
All Refunds made shall be through the original payment account only within 1 working day.
We are giving full refunds of any amount paid by you as under:
<ul>
<li>as a security deposit and/or,</li>
<li>amount falling under the free cancellation period and/ or,</li>
<li>any other valid charges that you are entitled to.</li>
</ul>
</li>
<li>In case, you opt for getting the refund amount in the form of Zoomcar Coupons, then the
amount you are entitled to receive will be considered as settled irrespective of whether the coupon
is utilized or not.</li>
<li>Zoomcar reserves the right to charge a fee for specific pre-defined accessories. </li>
</ul>
</div>
<div>
<p>Also, a list of penalties that can be levied if members violate certain Zoomcar community rules.</p>
</div>
<!-- 2nd box wala part -->
<div class="container">
<div>
<h4>Returning the vehicle to the wrong location</h4>
</div>
<div>
<p>₹10,000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned
to the correct location</p>
</div>
<div>
<h4>Traffic and Parking violations</h4>