Apply for a resident's parking permit - some copy and formatting changes

[EUzkuraityte]

Page: https://verify-local-patterns.herokuapp.com/service-patterns/parking-permit/example-service/resident-start

1 - 'How to apply' should have a heading style
2 - Is it possible to add 'If you need assistance using the online service, contact Northumberland County Council [including a hyperlink to contact email or e-form].'
3 - Costs section needs to reflect the fact that the user in most cases will not get a full 12 month permit.
4 - Other ways to apply section:
a - third bullet point start with a lower case
b - details underneath 'send your request to' have concessionary bus pass info
c - needs a capital 's' on first sentence and the address updated for parking service.
d - Suggested copy for second bullet point:
"a scanned copy of your proof of car ownership, for example a V5C or insurance document"

Third bullet point: I'm not clear what this means? Please explain.

[joanneSouthern]

is this the address - little a
a before postcode
put example underneath

anything else