[BUG] password

[NaraHailer]

hello, i sent a heavy video file divided into 9 pieces. I put in a password and tested it. At home, I can open it normally with the password, but the person who received it says that the password doesn't enter, I don't know what to do, is there a way to get the password? The file has 128G I didn't want to do the whole process again.... I'll wait, thank you

[aonez]

Hi @NaraHailer, when you say the password doesn't enter does it mean that it does not have the option to enter the password or that the password is not accepted?

What format you used to compress the file?

[NaraHailer]

I used zip. the password is not accepted for my client. thanks

…

On Wed, Jun 9, 2021 at 1:50 PM aONe ***@***.***> wrote: Hi @NaraHailer <https://github.com/NaraHailer>, when you say *the password doesn't enter* does it mean that it does not have the option to enter the password or that the password is not accepted? What format you used to compress the file? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#857 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUNLZVD7UOYXGCRIYXL2633TR6LT5ANCNFSM46MNHPFQ> .

-- Nara Hailer (48) 99659-9940

[aonez]

@NaraHailer you used AES-256 encryption when compressing the ZIP file? Is your client using macOS 10.15 Catalina or older? If so, please let your client know that macOS does not support that encryption by default, with another application (like Keka) it will be extracted without any issue -> http://download.keka.io

Note that macOS 11.0 Big Sur and newer do support that encryption by default.

More info here: #477

Let me know if that solves your issue :)

[NaraHailer]

I think he os using a Windows, this is a problem too? There is keka for Windows? Thanks Em qua, 9 de jun de 2021 15:42, aONe ***@***.***> escreveu:

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@NaraHailer <https://github.com/NaraHailer> you used AES-256 encryption when compressing the ZIP file? Is your client using macOS 10.15 Catalina or older? If so, please let your client know that macOS does not support that encryption by default, with another application (like Keka) it will be extracted without any issue -> http://download.keka.io Note that macOS 11.0 Big Sur and newer do support that encryption by default. More info here: #477 <#477> Let me know if that solves your issue :) — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#857 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUNLZVB5BHYX3UMDLLPG5S3TR6YYVANCNFSM46MNHPFQ> .

[aonez]

For Windows he can use 7-Zip: https://www.7-zip.org

In future compressions, if you want maximum compatibility don't use AES-256. For maximum security keep using it, most operating systems will eventually support it (as macOS did in 11.0 version).

[NaraHailer]

Thank you very much Em qua, 9 de jun de 2021 16:09, aONe ***@***.***> escreveu:

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For Windows he can use 7-Zip: https://www.7-zip.org In future compressions, if you want maximum compatibility don't use AES-256. For maximum security keep using it, most operating systems will eventually support it (as macOS did in 11.0 version). — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#857 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AUNLZVGRR5RX75P2I2ZEASDTR637FANCNFSM46MNHPFQ> .