MessageCenterNotification not responding immidiately after sending reply from Message Centre

[kiransn-647]

We migrated our apptentive-kit-android to sdk 6.0.5 version, We observed that when reply is sent from message centre it take 5-10 mins to get update from callback. MessageCenterNotification data class will not trigger immediately at the same time when we open message centre chat it updates all the message quickly.

Tested in Android 13 Samsung and Pixel devices
Please suggest changes as to get quick update from message centre data

Reference: https://learn.apptentive.com/knowledge-base/android-integration-guide/#message-center-data-monitoring

[AlchemerMobile]

The Apptentive SDK uses a message polling technique, which can result in a delay of up to 5 minutes between sending messages from the dashboard and receiving them in the app​. This might explain why you're experiencing a delay before the MessageCenterNotification data class triggers.

If you're not getting any callbacks on the unread messages but can see messages in Message Center, you can try the following code snippet (or something similar) to verify that the callback still gets invoked (be careful not to use your current callback when you check this, as it'll overwrite the first callback):

val configuration = ApptentiveConfiguration(APPTENTIVE_KEY, APPTENTIVE_SIGNATURE)
Apptentive.register(*replace with app instance*, configuration, object : Apptentive.RegisterCallback {
    override fun onResult(success: Boolean) {
        if (success) {
            Apptentive.addUnreadMessagesListener { unreadMessages ->
                Log.d("Apptentive", "Unread message count: $unreadMessages")
            }
        }
    }

    override fun onError(error: Exception) {
        Log.e("Apptentive", "Can't register Apptentive:\n${error.message}")
    }
})

[kiransn-647]

Hi Nick, Thanks for the update, We tried to implement solution shared but unable to resolve Apptentive.addUnreadMessagesListener on successful registration. Can you help with that Thanks Kiran S N

[AlchemerMobile]

Hey Kiran,

Sorry about that. Try using onUnreadMessageCountChanged instead. Here's method summary as well: https://learn.apptentive.com/docs/android/api/index.html?index-all.html