You are working for the telecom company ‘Firm X’. It has a customer base set across the country. In a city ‘Y’, which is a significant revenue base for the company, due to heavy marketing and promotion schemes by other companies, your company is losing customers i.e. the customers are churning. Whether a customer will churn or not will depend on data from the following three buckets: A. Demographic Information B. Services Availed by the customer C. Overall Expenses The data are provided in three separate data files given at the end of the page. The aim is to automate the process of predicting if a customer would churn or not and to find the factors affecting the churn.
“Global Mart” is an online store super giant having worldwide operations. It takes orders and delivers across the globe and deals with all the major product categories - consumer, corporate & home office.
Now as a sales/operations manager, you want to finalise the plan for the next 6 months. So, you want to forecast the sales and the demand for the next 6 months, that would help you manage the revenue and inventory accordingly.