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<?xml version="1.0" encoding="UTF-8"?> | ||
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn"> | ||
<bpmn:process id="CreditCardFraudDisputeHandling" name="Credit Card Fraud Dispute Handling" isExecutable="false"> | ||
<bpmn:startEvent id="StartEvent_1" name="Fraud dispute received"> | ||
<bpmn:outgoing>Flow_1</bpmn:outgoing> | ||
</bpmn:startEvent> | ||
<bpmn:sequenceFlow id="Flow_1" sourceRef="StartEvent_1" targetRef="Task_RequestDocuments" /> | ||
<bpmn:sendTask id="Task_RequestDocuments" name="Request necessary documents from customer"> | ||
<bpmn:incoming>Flow_1</bpmn:incoming> | ||
<bpmn:outgoing>Flow_2</bpmn:outgoing> | ||
</bpmn:sendTask> | ||
<bpmn:sequenceFlow id="Flow_2" sourceRef="Task_RequestDocuments" targetRef="SubProcess_WaitForResponse" /> | ||
<bpmn:subProcess id="SubProcess_WaitForResponse" name="Wait for customer response"> | ||
<bpmn:incoming>Flow_2</bpmn:incoming> | ||
<bpmn:outgoing>Flow_6</bpmn:outgoing> | ||
<bpmn:startEvent id="StartEvent_SubProcess" name="Start waiting"> | ||
<bpmn:outgoing>Flow_3</bpmn:outgoing> | ||
</bpmn:startEvent> | ||
<bpmn:sequenceFlow id="Flow_3" sourceRef="StartEvent_SubProcess" targetRef="IntermediateTimerEvent_1" /> | ||
<bpmn:intermediateCatchEvent id="IntermediateTimerEvent_1" name="Wait 2 days"> | ||
<bpmn:incoming>Flow_3</bpmn:incoming> | ||
<bpmn:outgoing>Flow_4</bpmn:outgoing> | ||
<bpmn:timerEventDefinition id="TimerEventDefinition_1" /> | ||
</bpmn:intermediateCatchEvent> | ||
<bpmn:sequenceFlow id="Flow_4" sourceRef="IntermediateTimerEvent_1" targetRef="Task_SendReminder" /> | ||
<bpmn:sendTask id="Task_SendReminder" name="Send reminder to customer"> | ||
<bpmn:incoming>Flow_4</bpmn:incoming> | ||
<bpmn:outgoing>Flow_5</bpmn:outgoing> | ||
</bpmn:sendTask> | ||
<bpmn:sequenceFlow id="Flow_5" sourceRef="Task_SendReminder" targetRef="IntermediateTimerEvent_1" /> | ||
<bpmn:boundaryEvent id="BoundaryEvent_1" attachedToRef="Task_SendReminder"> | ||
<bpmn:escalationEventDefinition id="EscalationEventDefinition_1" /> | ||
</bpmn:boundaryEvent> | ||
</bpmn:subProcess> | ||
<bpmn:sequenceFlow id="Flow_6" sourceRef="SubProcess_WaitForResponse" targetRef="Gateway_1" /> | ||
<bpmn:exclusiveGateway id="Gateway_1" name="Documents received?"> | ||
<bpmn:incoming>Flow_6</bpmn:incoming> | ||
<bpmn:outgoing>Flow_7</bpmn:outgoing> | ||
<bpmn:outgoing>Flow_8</bpmn:outgoing> | ||
</bpmn:exclusiveGateway> | ||
<bpmn:sequenceFlow id="Flow_7" name="Yes" sourceRef="Gateway_1" targetRef="Task_SaveDocuments" /> | ||
<bpmn:sequenceFlow id="Flow_8" name="No" sourceRef="Gateway_1" targetRef="EndEvent_2" /> | ||
<bpmn:serviceTask id="Task_SaveDocuments" name="Save documents"> | ||
<bpmn:incoming>Flow_7</bpmn:incoming> | ||
<bpmn:outgoing>Flow_9</bpmn:outgoing> | ||
</bpmn:serviceTask> | ||
<bpmn:sequenceFlow id="Flow_9" sourceRef="Task_SaveDocuments" targetRef="EndEvent_1" /> | ||
<bpmn:endEvent id="EndEvent_1" name="Documents saved"> | ||
<bpmn:incoming>Flow_9</bpmn:incoming> | ||
</bpmn:endEvent> | ||
<bpmn:endEvent id="EndEvent_2" name="Documents not received"> | ||
<bpmn:incoming>Flow_8</bpmn:incoming> | ||
</bpmn:endEvent> | ||
</bpmn:process> | ||
</bpmn:definitions> |