Customer Anecdotes

[kathrynmsullivan]

Customer Anecdotes

1. How to collect all the information (Issue in Github/Form in Hubspot)
2. Experiment with different formats - more than one of these slides. a lot of components
3. Cool things that happened this month (they were happy but I don't remember what they said)
4. Quotes

• Maps
• Call to Action
• Challenges & Solutions

[kathrynmsullivan]

Suggestions to strengthen the Customer Anecdotes in 017Q Monthly Reports:

• Anecdotes that showcase a spectrum of your team's capabilities to assist agencies from various demographics, regions, sizes, etc...Highlight success stories from both large and small agencies to demonstrate your team's effectiveness across different scales.

• Use charts or graphs to visually represent improvements in customer satisfaction, reduction in support ticket resolution time, etc...

• Adding a map to showcase the geographic reach of your team's support.

• Highlight Challenges & Solutions: Outline challenges faced by the transit agencies and how your team addressed them. Showcase any innovative or unique solutions your team implemented

• Include links to video testimonials or additional details about specific success stories to make section interactive.

• Identify trends or patterns in the customer anecdotes to showcase recurring themes or issues. This can help in identifying areas for improvement or future focus.

• Connect the customer anecdotes to your company's overall goals and mission. Alignment reinforces the impact of the customer success team on the organization's success.

• End the section with a call to action, encouraging readers to provide feedback, share their success stories, or reach out if they need assistance.

[kathrynmsullivan]

@AnthonyRollins