Refund is not working when cancelling a booking.

[MuhammadAimanSulaiman]

Hello cal team, I hope you're doing well.

I am currently developing a payment app for Cal.com and have successfully implemented all the features, with the exception of the refund functionality. Everything else is working seamlessly.

When a booking is canceled, I see the following message: "A refund for this booking payment is on its way," which suggests that Cal.com supports automatic refunds for canceled bookings. However, the refund process isn’t functioning as expected.

I checked the source code and I found out that the refund function within PaymentService.ts is not being triggered when cancelling bookings. I have also reviewed Cal.com's refund policies but am uncertain whether the policy covers event bookings in terms of refunds.

Could you kindly confirm whether the refund feature for cancelled bookings is officially supported by Cal.com? If it is, are there any specific configurations or settings I should be aware of to ensure the refund process works correctly?

I look forward to your guidance on this.

Thank you for your time and assistance.

[dosubot[bot]]

I found some relevant information that might help you with the refund issue when canceling a booking.

1. Trigger for Refund Process: There is a specific trigger in the codebase that initiates the refund process when a booking is canceled. The code checks if there is a successful payment associated with the booking and then uses the payment service to initiate a refund ^[1].

2. Conditions for Refund: The refund function in PaymentService.ts is supposed to be triggered only if the payment exists, is successful, and has not been previously refunded ^[2].

3. Configuration and Environment Variables: Ensure that the STRIPE_PRIVATE_KEY environment variable is set correctly, as it is required to initialize the Stripe client. Additionally, the stripe_user_id and stripe_publishable_key are part of the credentials needed for the PaymentService to function properly ^[2].

4. Logging for Diagnostics: There is logging implemented in the refund process to help diagnose issues when refunds fail. The handleRefundError function logs an error message to the console if a refund fails ^[3].

5. Similar Issues: There have been similar discussions and issues regarding refunds. For example, a discussion on refunding a paid booking suggests signing into your Stripe Connect account to manage refunds ^[4].

Make sure these conditions and configurations are met in your setup. If the issue persists, you might want to check the logs for any errors that could provide more insight into why the refund process isn't working as expected.

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Written by @dosu, approved by dosu-customer-success