github: add issue templates

.github/ISSUE_TEMPLATE/bug.yaml

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+name: Bug Report
+description: File a bug report
+labels: "Bug"
+body:
+  - type: markdown
+    attributes:
+      value: >
+        Thanks for taking the time to fill out this bug report! Before
+        submitting your issue, make sure this has not been already
+        reported or if it works with the latest version of the library.
+  - type: textarea
+    id: bug-description
+    attributes:
+      label: Bug Description
+      description: >
+        If applicable, add screenshots to help explain your
+        problem.
+    validations:
+      required: true
+  - type: textarea
+    id: reproduction
+    attributes:
+      label: To Reproduce
+      description: >
+        Provide a step-by-step instruction of how to reproduce the behavior.
+    validations:
+      required: true
+  - type: textarea
+    id: part_yaml
+    attributes:
+      label: part yaml
+      description: >
+        If possible, please paste the yaml spec that causes the
+        failure. This will be automatically formatted into code, so no
+        need for backticks.
+      render: shell
+    validations:
+      required: false
+  - type: textarea
+    id: logs
+    attributes:
+      label: Relevant log output
+      description: >
+        Please copy and paste any relevant log output. This will be
+        automatically formatted into code, so no need for backticks.
+      render: shell
+    validations:
+      required: true

.github/ISSUE_TEMPLATE/config.yml

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+blank_issues_enabled: false
+contact_links:
+  - name: Charmcraft Discourse
+    url: https://discourse.charmhub.io/c/charmcraft/3
+    about: Issues creating charms
+  - name: Snapcraft Discourse
+    url: https://forum.snapcraft.io/c/snapcraft/13
+    about: Issues creating snaps
+  - name: Rockcraft Discourse
+    url: https://discourse.ubuntu.com/c/rocks/117
+    about: Issues creating ROCKs

.github/ISSUE_TEMPLATE/task.yaml

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+name: Task
+description: File an enhancement proposal
+labels: "Enhancement"
+body:
+  - type: markdown
+    attributes:
+      value: >
+        Thanks for taking the time to fill out this enhancement
+        proposal! Before submitting your issue, please make sure there
+        isn't already a prior issue concerning this. If there is,
+        please join that discussion instead.
+  - type: textarea
+    id: enhancement-proposal-what
+    attributes:
+      label: What needs to get done
+      description: >
+        Describe what needs to get done
+    validations:
+      required: true
+  - type: textarea
+    id: enhancement-proposal-why
+    attributes:
+      label: Why it needs to get done
+      description: >
+        Describe why it needs to get done
+    validations:
+      required: true

.github/workflows/issues.yaml

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+# this workflow requires to provide JIRA webhook URL via JIRA_URL GitHub Secret
+# read more: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Automationtriggers-Incomingwebhook
+# original code source: https://github.com/beliaev-maksim/github-to-jira-automation
+
+name: Issues to JIRA
+
+on:
+  issues:
+    # available via github.event.action
+    types: [opened, reopened, closed]
+
+jobs:
+  update:
+    name: Update Issue
+    uses: beliaev-maksim/github-to-jira-automation/.github/workflows/issues_to_jira.yaml@master
+    secrets:
+      JIRA_URL: ${{ secrets.JIRA_URL }}