diff --git a/app-modules/service-management/database/factories/ServiceRequestStatusFactory.php b/app-modules/service-management/database/factories/ServiceRequestStatusFactory.php
index 89123744b..f32419ae5 100644
--- a/app-modules/service-management/database/factories/ServiceRequestStatusFactory.php
+++ b/app-modules/service-management/database/factories/ServiceRequestStatusFactory.php
@@ -52,9 +52,15 @@ public function definition(): array
             'classification' => $this->faker->randomElement(SystemServiceRequestClassification::cases()),
             'name' => $this->faker->word,
             'color' => $this->faker->randomElement(ColumnColorOptions::cases()),
+            'is_system_protected' => false,
         ];
     }
 
+    public function systemProtected(): self
+    {
+        return $this->state(fn (): array => ['is_system_protected' => true]);
+    }
+
     public function open(): Factory
     {
         return $this->state(function (array $attributes) {
diff --git a/app-modules/service-management/database/migrations/2024_10_07_175810_add_is_system_protected_column_to_service_request_statuses_table.php b/app-modules/service-management/database/migrations/2024_10_07_175810_add_is_system_protected_column_to_service_request_statuses_table.php
new file mode 100644
index 000000000..21fd9bb6d
--- /dev/null
+++ b/app-modules/service-management/database/migrations/2024_10_07_175810_add_is_system_protected_column_to_service_request_statuses_table.php
@@ -0,0 +1,55 @@
+<?php
+
+/*
+<COPYRIGHT>
+
+    Copyright © 2016-2024, Canyon GBS LLC. All rights reserved.
+
+    Aiding App™ is licensed under the Elastic License 2.0. For more details,
+    see <https://github.com/canyongbs/aidingapp/blob/main/LICENSE.>
+
+    Notice:
+
+    - You may not provide the software to third parties as a hosted or managed
+      service, where the service provides users with access to any substantial set of
+      the features or functionality of the software.
+    - You may not move, change, disable, or circumvent the license key functionality
+      in the software, and you may not remove or obscure any functionality in the
+      software that is protected by the license key.
+    - You may not alter, remove, or obscure any licensing, copyright, or other notices
+      of the licensor in the software. Any use of the licensor’s trademarks is subject
+      to applicable law.
+    - Canyon GBS LLC respects the intellectual property rights of others and expects the
+      same in return. Canyon GBS™ and Aiding App™ are registered trademarks of
+      Canyon GBS LLC, and we are committed to enforcing and protecting our trademarks
+      vigorously.
+    - The software solution, including services, infrastructure, and code, is offered as a
+      Software as a Service (SaaS) by Canyon GBS LLC.
+    - Use of this software implies agreement to the license terms and conditions as stated
+      in the Elastic License 2.0.
+
+    For more information or inquiries please visit our website at
+    <https://www.canyongbs.com> or contact us via email at legal@canyongbs.com.
+
+</COPYRIGHT>
+*/
+
+use Illuminate\Support\Facades\Schema;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Database\Migrations\Migration;
+
+return new class () extends Migration {
+    public function up(): void
+    {
+        Schema::table('service_request_statuses', function (Blueprint $table) {
+            $table->boolean('is_system_protected')->default(false);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('service_request_statuses', function (Blueprint $table) {
+            $table->dropColumn('is_system_protected');
+        });
+    }
+};
diff --git a/app-modules/service-management/database/migrations/2024_10_07_180708_data_seed_system_protected_new_status_for_service_request_statuses.php b/app-modules/service-management/database/migrations/2024_10_07_180708_data_seed_system_protected_new_status_for_service_request_statuses.php
new file mode 100644
index 000000000..22e73e797
--- /dev/null
+++ b/app-modules/service-management/database/migrations/2024_10_07_180708_data_seed_system_protected_new_status_for_service_request_statuses.php
@@ -0,0 +1,83 @@
+<?php
+
+/*
+<COPYRIGHT>
+
+    Copyright © 2016-2024, Canyon GBS LLC. All rights reserved.
+
+    Aiding App™ is licensed under the Elastic License 2.0. For more details,
+    see <https://github.com/canyongbs/aidingapp/blob/main/LICENSE.>
+
+    Notice:
+
+    - You may not provide the software to third parties as a hosted or managed
+      service, where the service provides users with access to any substantial set of
+      the features or functionality of the software.
+    - You may not move, change, disable, or circumvent the license key functionality
+      in the software, and you may not remove or obscure any functionality in the
+      software that is protected by the license key.
+    - You may not alter, remove, or obscure any licensing, copyright, or other notices
+      of the licensor in the software. Any use of the licensor’s trademarks is subject
+      to applicable law.
+    - Canyon GBS LLC respects the intellectual property rights of others and expects the
+      same in return. Canyon GBS™ and Aiding App™ are registered trademarks of
+      Canyon GBS LLC, and we are committed to enforcing and protecting our trademarks
+      vigorously.
+    - The software solution, including services, infrastructure, and code, is offered as a
+      Software as a Service (SaaS) by Canyon GBS LLC.
+    - Use of this software implies agreement to the license terms and conditions as stated
+      in the Elastic License 2.0.
+
+    For more information or inquiries please visit our website at
+    <https://www.canyongbs.com> or contact us via email at legal@canyongbs.com.
+
+</COPYRIGHT>
+*/
+
+use Illuminate\Support\Str;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Database\Migrations\Migration;
+
+return new class () extends Migration {
+    public function up(): void
+    {
+        $status = DB::table('service_request_statuses')->where([
+            'name' => 'New',
+            'classification' => 'open',
+        ])->first();
+
+        if ($status && $status->is_system_protected) {
+            return;
+        }
+
+        if ($status) {
+            DB::table('service_request_statuses')
+                ->where('name', 'New')
+                ->where('classification', 'open')
+                ->update([
+                    'is_system_protected' => true,
+                ]);
+
+            return;
+        }
+
+        DB::table('service_request_statuses')->insert([
+            'id' => Str::orderedUuid(),
+            'classification' => 'open',
+            'name' => 'New',
+            'color' => 'info',
+            'is_system_protected' => true,
+            'created_at' => now(),
+        ]);
+    }
+
+    public function down(): void
+    {
+        DB::table('service_request_statuses')
+            ->where('name', 'New')
+            ->where('classification', 'open')
+            ->update([
+                'is_system_protected' => false,
+            ]);
+    }
+};
diff --git a/app-modules/service-management/database/seeders/ServiceRequestStatusSeeder.php b/app-modules/service-management/database/seeders/ServiceRequestStatusSeeder.php
index 977e2e932..d2d73eb6b 100644
--- a/app-modules/service-management/database/seeders/ServiceRequestStatusSeeder.php
+++ b/app-modules/service-management/database/seeders/ServiceRequestStatusSeeder.php
@@ -45,14 +45,16 @@ class ServiceRequestStatusSeeder extends Seeder
 {
     public function run(): void
     {
+        ServiceRequestStatus::query()->createOrFirst([
+            'classification' => SystemServiceRequestClassification::Open,
+            'name' => 'New',
+            'color' => ColumnColorOptions::Info,
+            'is_system_protected' => true,
+        ]);
+
         ServiceRequestStatus::factory()
             ->createMany(
                 [
-                    [
-                        'classification' => SystemServiceRequestClassification::Open,
-                        'name' => 'New',
-                        'color' => ColumnColorOptions::Info,
-                    ],
                     [
                         'classification' => SystemServiceRequestClassification::InProgress,
                         'name' => 'In-Progress',
diff --git a/app-modules/service-management/resources/views/filament/pages/service-request-type-lock-icon.blade.php b/app-modules/service-management/resources/views/filament/pages/service-request-type-lock-icon.blade.php
new file mode 100644
index 000000000..513d4a205
--- /dev/null
+++ b/app-modules/service-management/resources/views/filament/pages/service-request-type-lock-icon.blade.php
@@ -0,0 +1,46 @@
+{{--
+<COPYRIGHT>
+
+    Copyright © 2016-2024, Canyon GBS LLC. All rights reserved.
+
+    Aiding App™ is licensed under the Elastic License 2.0. For more details,
+    see <https://github.com/canyongbs/aidingapp/blob/main/LICENSE.>
+
+    Notice:
+
+    - You may not provide the software to third parties as a hosted or managed
+      service, where the service provides users with access to any substantial set of
+      the features or functionality of the software.
+    - You may not move, change, disable, or circumvent the license key functionality
+      in the software, and you may not remove or obscure any functionality in the
+      software that is protected by the license key.
+    - You may not alter, remove, or obscure any licensing, copyright, or other notices
+      of the licensor in the software. Any use of the licensor’s trademarks is subject
+      to applicable law.
+    - Canyon GBS LLC respects the intellectual property rights of others and expects the
+      same in return. Canyon GBS™ and Aiding App™ are registered trademarks of
+      Canyon GBS LLC, and we are committed to enforcing and protecting our trademarks
+      vigorously.
+    - The software solution, including services, infrastructure, and code, is offered as a
+      Software as a Service (SaaS) by Canyon GBS LLC.
+    - Use of this software implies agreement to the license terms and conditions as stated
+      in the Elastic License 2.0.
+
+    For more information or inquiries please visit our website at
+    <https://www.canyongbs.com> or contact us via email at legal@canyongbs.com.
+
+</COPYRIGHT>
+--}}
+@php
+    use App\Features\ServiceRequestStatusSystemProtection;
+@endphp
+
+@if (ServiceRequestStatusSystemProtection::active() && $this->getRecord()?->is_system_protected)
+    <x-filament::icon-button
+        data-identifier="service_request_type_system_protected"
+        icon="heroicon-m-lock-closed"
+        color="gray"
+        size="lg"
+        tooltip="This record is protected as it is a system status."
+    />
+@endif
diff --git a/app-modules/service-management/src/Filament/Resources/ServiceRequestStatusResource/Pages/ListServiceRequestStatuses.php b/app-modules/service-management/src/Filament/Resources/ServiceRequestStatusResource/Pages/ListServiceRequestStatuses.php
index 23eaf5b3a..41f7e79e6 100644
--- a/app-modules/service-management/src/Filament/Resources/ServiceRequestStatusResource/Pages/ListServiceRequestStatuses.php
+++ b/app-modules/service-management/src/Filament/Resources/ServiceRequestStatusResource/Pages/ListServiceRequestStatuses.php
@@ -38,9 +38,13 @@
 
 use Filament\Tables\Table;
 use Filament\Actions\CreateAction;
+use Illuminate\Support\Collection;
 use Filament\Tables\Actions\EditAction;
 use Filament\Tables\Actions\ViewAction;
 use Filament\Tables\Columns\TextColumn;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\QueryException;
+use Filament\Notifications\Notification;
 use App\Filament\Tables\Columns\IdColumn;
 use Filament\Resources\Pages\ListRecords;
 use Filament\Tables\Filters\TrashedFilter;
@@ -83,7 +87,49 @@ public function table(Table $table): Table
             ])
             ->bulkActions([
                 BulkActionGroup::make([
-                    DeleteBulkAction::make(),
+                    DeleteBulkAction::make()
+                        ->action(function (DeleteBulkAction $component): void {
+                            $total = 0;
+                            $totalDeleted = 0;
+
+                            $component->process(static function (Collection $records) use (&$total, &$totalDeleted) {
+                                $total = $records->count();
+
+                                $records->each(function (Model $record) use (&$totalDeleted) {
+                                    try {
+                                        $record->delete();
+
+                                        $totalDeleted++;
+                                    } catch (QueryException $e) {
+                                        if (str_contains($e->getMessage(), 'Cannot modify system protected rows')) {
+                                            Notification::make()
+                                                ->title('Cannot Delete System Protected record')
+                                                ->body('A system protected record cannot be deleted.')
+                                                ->danger()
+                                                ->send();
+                                        }
+                                    }
+                                });
+                            });
+
+                            $notification = Notification::make()
+                                ->title('Service Request Statuses Deleted')
+                                ->body("{$totalDeleted} of {$total} selected service request statuses have been deleted.");
+
+                            if ($totalDeleted > 0) {
+                                $notification->success();
+                            } else {
+                                $notification->danger();
+                            }
+
+                            $notification->send();
+
+                            if ($totalDeleted > 0) {
+                                $component->dispatchSuccessRedirect();
+                            } else {
+                                $component->dispatchFailureRedirect();
+                            }
+                        }),
                 ]),
             ])
             ->filters([
diff --git a/app-modules/service-management/src/Filament/Resources/ServiceRequestStatusResource/Pages/ViewServiceRequestStatus.php b/app-modules/service-management/src/Filament/Resources/ServiceRequestStatusResource/Pages/ViewServiceRequestStatus.php
index 96aee64d9..d0eb33409 100644
--- a/app-modules/service-management/src/Filament/Resources/ServiceRequestStatusResource/Pages/ViewServiceRequestStatus.php
+++ b/app-modules/service-management/src/Filament/Resources/ServiceRequestStatusResource/Pages/ViewServiceRequestStatus.php
@@ -38,8 +38,11 @@
 
 use Filament\Actions\EditAction;
 use Filament\Infolists\Infolist;
+use Filament\View\PanelsRenderHook;
+use Illuminate\Contracts\View\View;
 use Filament\Resources\Pages\ViewRecord;
 use Filament\Infolists\Components\Section;
+use Filament\Support\Facades\FilamentView;
 use Filament\Infolists\Components\TextEntry;
 use AidingApp\ServiceManagement\Models\ServiceRequestStatus;
 use AidingApp\ServiceManagement\Filament\Resources\ServiceRequestStatusResource;
@@ -48,6 +51,15 @@ class ViewServiceRequestStatus extends ViewRecord
 {
     protected static string $resource = ServiceRequestStatusResource::class;
 
+    public function boot(): void
+    {
+        FilamentView::registerRenderHook(
+            PanelsRenderHook::PAGE_HEADER_ACTIONS_AFTER,
+            fn (): View => view('service-management::filament.pages.service-request-type-lock-icon'),
+            scopes: static::class,
+        );
+    }
+
     public function infolist(Infolist $infolist): Infolist
     {
         return $infolist
diff --git a/app-modules/service-management/src/Models/ServiceRequestStatus.php b/app-modules/service-management/src/Models/ServiceRequestStatus.php
index a36854e9e..e2f7d7cfe 100644
--- a/app-modules/service-management/src/Models/ServiceRequestStatus.php
+++ b/app-modules/service-management/src/Models/ServiceRequestStatus.php
@@ -57,11 +57,13 @@ class ServiceRequestStatus extends BaseModel implements Auditable
         'classification',
         'name',
         'color',
+        'is_system_protected',
     ];
 
     protected $casts = [
         'classification' => SystemServiceRequestClassification::class,
         'color' => ColumnColorOptions::class,
+        'is_system_protected' => 'boolean',
     ];
 
     public function serviceRequests(): HasMany
diff --git a/app-modules/service-management/src/Policies/ServiceRequestStatusPolicy.php b/app-modules/service-management/src/Policies/ServiceRequestStatusPolicy.php
index eb4562e7a..0480c8f2d 100644
--- a/app-modules/service-management/src/Policies/ServiceRequestStatusPolicy.php
+++ b/app-modules/service-management/src/Policies/ServiceRequestStatusPolicy.php
@@ -42,6 +42,7 @@
 use Illuminate\Support\Facades\Gate;
 use AidingApp\Contact\Models\Contact;
 use App\Support\FeatureAccessResponse;
+use App\Features\ServiceRequestStatusSystemProtection;
 use AidingApp\ServiceManagement\Models\ServiceRequestStatus;
 
 class ServiceRequestStatusPolicy
@@ -87,6 +88,10 @@ public function create(Authenticatable $authenticatable): Response
 
     public function update(Authenticatable $authenticatable, ServiceRequestStatus $serviceRequestStatus): Response
     {
+        if (ServiceRequestStatusSystemProtection::active() && $serviceRequestStatus->is_system_protected) {
+            return Response::deny('You cannot update this service request status because it is system protected.');
+        }
+
         return $authenticatable->canOrElse(
             abilities: ['service_request_status.*.update', "service_request_status.{$serviceRequestStatus->id}.update"],
             denyResponse: 'You do not have permissions to update this service request status.'
@@ -95,6 +100,10 @@ public function update(Authenticatable $authenticatable, ServiceRequestStatus $s
 
     public function delete(Authenticatable $authenticatable, ServiceRequestStatus $serviceRequestStatus): Response
     {
+        if (ServiceRequestStatusSystemProtection::active() && $serviceRequestStatus->is_system_protected) {
+            return Response::deny('You cannot delete this service request status because it is system protected.');
+        }
+
         return $authenticatable->canOrElse(
             abilities: ['service_request_status.*.delete', "service_request_status.{$serviceRequestStatus->id}.delete"],
             denyResponse: 'You do not have permissions to delete this service request status.'
@@ -111,6 +120,10 @@ public function restore(Authenticatable $authenticatable, ServiceRequestStatus $
 
     public function forceDelete(Authenticatable $authenticatable, ServiceRequestStatus $serviceRequestStatus): Response
     {
+        if (ServiceRequestStatusSystemProtection::active() && $serviceRequestStatus->is_system_protected) {
+            return Response::deny('You cannot delete this service request status because it is system protected.');
+        }
+
         if ($serviceRequestStatus->serviceRequests()->exists()) {
             return Response::deny('You cannot force delete this service request status because it has associated service requests.');
         }
diff --git a/app-modules/service-management/tests/ServiceRequestStatus/CreateServiceRequestStatusTest.php b/app-modules/service-management/tests/ServiceRequestStatus/CreateServiceRequestStatusTest.php
index 9c1f04199..33147913b 100644
--- a/app-modules/service-management/tests/ServiceRequestStatus/CreateServiceRequestStatusTest.php
+++ b/app-modules/service-management/tests/ServiceRequestStatus/CreateServiceRequestStatusTest.php
@@ -47,8 +47,8 @@
 use Illuminate\Validation\Rules\Enum;
 
 use function PHPUnit\Framework\assertCount;
-use function PHPUnit\Framework\assertEmpty;
 use function Pest\Laravel\assertDatabaseHas;
+use function Pest\Laravel\assertDatabaseMissing;
 
 use AidingApp\ServiceManagement\Models\ServiceRequestStatus;
 use AidingApp\ServiceManagement\Filament\Resources\ServiceRequestStatusResource;
@@ -69,7 +69,7 @@
         ->call('create')
         ->assertHasNoFormErrors();
 
-    assertCount(1, ServiceRequestStatus::all());
+    assertCount(2, ServiceRequestStatus::all());
 
     assertDatabaseHas(ServiceRequestStatus::class, $request);
 });
@@ -82,7 +82,7 @@
         ->call('create')
         ->assertHasFormErrors($errors);
 
-    assertEmpty(ServiceRequestStatus::all());
+    assertDatabaseMissing((new ServiceRequestStatus())->getTable(), CreateServiceRequestStatusRequestFactory::new($data)->create());
 })->with(
     [
         'name missing' => [CreateServiceRequestStatusRequestFactory::new()->without('name'), ['name' => 'required']],
@@ -120,7 +120,7 @@
         ->call('create')
         ->assertHasNoFormErrors();
 
-    assertCount(1, ServiceRequestStatus::all());
+    assertCount(2, ServiceRequestStatus::all());
 
     assertDatabaseHas(ServiceRequestStatus::class, $request->toArray());
 });
@@ -161,7 +161,7 @@
         ->call('create')
         ->assertHasNoFormErrors();
 
-    assertCount(1, ServiceRequestStatus::all());
+    assertCount(2, ServiceRequestStatus::all());
 
     assertDatabaseHas(ServiceRequestStatus::class, $request->toArray());
 });
diff --git a/app-modules/service-management/tests/ServiceRequestStatus/EditServiceRequestStatusTest.php b/app-modules/service-management/tests/ServiceRequestStatus/EditServiceRequestStatusTest.php
index 8030f1727..5a100eee2 100644
--- a/app-modules/service-management/tests/ServiceRequestStatus/EditServiceRequestStatusTest.php
+++ b/app-modules/service-management/tests/ServiceRequestStatus/EditServiceRequestStatusTest.php
@@ -200,3 +200,43 @@
 
     assertEquals($request['name'], $serviceRequestStatus->fresh()->name);
 });
+
+test('EditServiceRequestStatus is gated with proper system protection access control', function () {
+    /** @var ServiceRequestStatus $serviceRequestStatus */
+    $serviceRequestStatus = ServiceRequestStatus::factory()
+        ->systemProtected()
+        ->create();
+
+    asSuperAdmin()
+        ->get(
+            ServiceRequestStatusResource::getUrl('edit', [
+                'record' => $serviceRequestStatus,
+            ])
+        )->assertForbidden();
+
+    livewire(EditServiceRequestStatus::class, [
+        'record' => $serviceRequestStatus->getRouteKey(),
+    ])
+        ->assertForbidden();
+
+    $serviceRequestStatus = ServiceRequestStatus::factory()
+        ->create();
+
+    asSuperAdmin()
+        ->get(
+            ServiceRequestStatusResource::getUrl('edit', [
+                'record' => $serviceRequestStatus,
+            ])
+        )->assertSuccessful();
+
+    $request = collect(EditServiceRequestStatusRequestFactory::new()->create());
+
+    livewire(EditServiceRequestStatus::class, [
+        'record' => $serviceRequestStatus->getRouteKey(),
+    ])
+        ->fillForm($request->toArray())
+        ->call('save')
+        ->assertHasNoFormErrors();
+
+    assertEquals($request['name'], $serviceRequestStatus->fresh()->name);
+});
diff --git a/app-modules/service-management/tests/ServiceRequestStatus/ListServiceRequestStatusesTest.php b/app-modules/service-management/tests/ServiceRequestStatus/ListServiceRequestStatusesTest.php
index afeda393b..a38311982 100644
--- a/app-modules/service-management/tests/ServiceRequestStatus/ListServiceRequestStatusesTest.php
+++ b/app-modules/service-management/tests/ServiceRequestStatus/ListServiceRequestStatusesTest.php
@@ -49,6 +49,8 @@
 use AidingApp\ServiceManagement\Filament\Resources\ServiceRequestStatusResource;
 
 test('The correct details are displayed on the ListServiceRequestStatuses page', function () {
+    ServiceRequestStatus::query()->truncate();
+
     $serviceRequestStatuses = ServiceRequestStatus::factory()
         ->has(ServiceRequest::factory()->count(fake()->randomNumber(1)), 'serviceRequests')
         ->count(10)
diff --git a/app-modules/service-management/tests/ServiceRequestStatus/ViewServiceRequestStatusTest.php b/app-modules/service-management/tests/ServiceRequestStatus/ViewServiceRequestStatusTest.php
index 9ae602cea..8727ffdd2 100644
--- a/app-modules/service-management/tests/ServiceRequestStatus/ViewServiceRequestStatusTest.php
+++ b/app-modules/service-management/tests/ServiceRequestStatus/ViewServiceRequestStatusTest.php
@@ -41,10 +41,12 @@
 use App\Settings\LicenseSettings;
 
 use function Pest\Laravel\actingAs;
+use function Pest\Livewire\livewire;
 
 use AidingApp\Contact\Models\Contact;
 use AidingApp\ServiceManagement\Models\ServiceRequestStatus;
 use AidingApp\ServiceManagement\Filament\Resources\ServiceRequestStatusResource;
+use AidingApp\ServiceManagement\Filament\Resources\ServiceRequestStatusResource\Pages\ViewServiceRequestStatus;
 
 test('The correct details are displayed on the ViewServiceRequestStatus page', function () {
     $serviceRequestStatus = ServiceRequestStatus::factory()->create();
@@ -123,3 +125,31 @@
             ])
         )->assertSuccessful();
 });
+
+it('displays the edit action and not the lock when the service request status is not system protected', function () {
+    $serviceRequestStatus = ServiceRequestStatus::factory()->create();
+
+    asSuperAdmin();
+
+    livewire(ViewServiceRequestStatus::class, [
+        'record' => $serviceRequestStatus->getRouteKey(),
+    ])
+        ->assertDontSeeHtml('data-identifier="service_request_type_system_protected"')
+        ->assertActionVisible('edit')
+        ->assertActionEnabled('edit');
+});
+
+it('displays the lock icon rather than the edit action when the service request status is system protected', function () {
+    $serviceRequestStatus = ServiceRequestStatus::factory()->create([
+        'is_system_protected' => true,
+    ]);
+
+    asSuperAdmin();
+
+    livewire(ViewServiceRequestStatus::class, [
+        'record' => $serviceRequestStatus->getRouteKey(),
+    ])
+        ->assertSeeHtml('data-identifier="service_request_type_system_protected"')
+        ->assertActionHidden('edit')
+        ->assertActionDisabled('edit');
+});
diff --git a/app/Features/ServiceRequestStatusSystemProtection.php b/app/Features/ServiceRequestStatusSystemProtection.php
new file mode 100644
index 000000000..3a1a3d156
--- /dev/null
+++ b/app/Features/ServiceRequestStatusSystemProtection.php
@@ -0,0 +1,47 @@
+<?php
+
+/*
+<COPYRIGHT>
+
+    Copyright © 2016-2024, Canyon GBS LLC. All rights reserved.
+
+    Aiding App™ is licensed under the Elastic License 2.0. For more details,
+    see <https://github.com/canyongbs/aidingapp/blob/main/LICENSE.>
+
+    Notice:
+
+    - You may not provide the software to third parties as a hosted or managed
+      service, where the service provides users with access to any substantial set of
+      the features or functionality of the software.
+    - You may not move, change, disable, or circumvent the license key functionality
+      in the software, and you may not remove or obscure any functionality in the
+      software that is protected by the license key.
+    - You may not alter, remove, or obscure any licensing, copyright, or other notices
+      of the licensor in the software. Any use of the licensor’s trademarks is subject
+      to applicable law.
+    - Canyon GBS LLC respects the intellectual property rights of others and expects the
+      same in return. Canyon GBS™ and Aiding App™ are registered trademarks of
+      Canyon GBS LLC, and we are committed to enforcing and protecting our trademarks
+      vigorously.
+    - The software solution, including services, infrastructure, and code, is offered as a
+      Software as a Service (SaaS) by Canyon GBS LLC.
+    - Use of this software implies agreement to the license terms and conditions as stated
+      in the Elastic License 2.0.
+
+    For more information or inquiries please visit our website at
+    <https://www.canyongbs.com> or contact us via email at legal@canyongbs.com.
+
+</COPYRIGHT>
+*/
+
+namespace App\Features;
+
+use App\Support\AbstractFeatureFlag;
+
+class ServiceRequestStatusSystemProtection extends AbstractFeatureFlag
+{
+    public function resolve(mixed $scope): mixed
+    {
+        return false;
+    }
+}
diff --git a/database/migrations/2024_10_07_185927_data_activate_feature_flag_service_request_status_system_protection.php b/database/migrations/2024_10_07_185927_data_activate_feature_flag_service_request_status_system_protection.php
new file mode 100644
index 000000000..146c7e681
--- /dev/null
+++ b/database/migrations/2024_10_07_185927_data_activate_feature_flag_service_request_status_system_protection.php
@@ -0,0 +1,50 @@
+<?php
+
+/*
+<COPYRIGHT>
+
+    Copyright © 2016-2024, Canyon GBS LLC. All rights reserved.
+
+    Aiding App™ is licensed under the Elastic License 2.0. For more details,
+    see <https://github.com/canyongbs/aidingapp/blob/main/LICENSE.>
+
+    Notice:
+
+    - You may not provide the software to third parties as a hosted or managed
+      service, where the service provides users with access to any substantial set of
+      the features or functionality of the software.
+    - You may not move, change, disable, or circumvent the license key functionality
+      in the software, and you may not remove or obscure any functionality in the
+      software that is protected by the license key.
+    - You may not alter, remove, or obscure any licensing, copyright, or other notices
+      of the licensor in the software. Any use of the licensor’s trademarks is subject
+      to applicable law.
+    - Canyon GBS LLC respects the intellectual property rights of others and expects the
+      same in return. Canyon GBS™ and Aiding App™ are registered trademarks of
+      Canyon GBS LLC, and we are committed to enforcing and protecting our trademarks
+      vigorously.
+    - The software solution, including services, infrastructure, and code, is offered as a
+      Software as a Service (SaaS) by Canyon GBS LLC.
+    - Use of this software implies agreement to the license terms and conditions as stated
+      in the Elastic License 2.0.
+
+    For more information or inquiries please visit our website at
+    <https://www.canyongbs.com> or contact us via email at legal@canyongbs.com.
+
+</COPYRIGHT>
+*/
+
+use Illuminate\Database\Migrations\Migration;
+use App\Features\ServiceRequestStatusSystemProtection;
+
+return new class () extends Migration {
+    public function up(): void
+    {
+        ServiceRequestStatusSystemProtection::activate();
+    }
+
+    public function down(): void
+    {
+        ServiceRequestStatusSystemProtection::deactivate();
+    }
+};
diff --git a/database/migrations/2024_10_07_203357_create_function_to_prevent_modification_of_system_protected_rows.php b/database/migrations/2024_10_07_203357_create_function_to_prevent_modification_of_system_protected_rows.php
new file mode 100644
index 000000000..bc98c2b72
--- /dev/null
+++ b/database/migrations/2024_10_07_203357_create_function_to_prevent_modification_of_system_protected_rows.php
@@ -0,0 +1,68 @@
+<?php
+
+/*
+<COPYRIGHT>
+
+    Copyright © 2016-2024, Canyon GBS LLC. All rights reserved.
+
+    Aiding App™ is licensed under the Elastic License 2.0. For more details,
+    see <https://github.com/canyongbs/aidingapp/blob/main/LICENSE.>
+
+    Notice:
+
+    - You may not provide the software to third parties as a hosted or managed
+      service, where the service provides users with access to any substantial set of
+      the features or functionality of the software.
+    - You may not move, change, disable, or circumvent the license key functionality
+      in the software, and you may not remove or obscure any functionality in the
+      software that is protected by the license key.
+    - You may not alter, remove, or obscure any licensing, copyright, or other notices
+      of the licensor in the software. Any use of the licensor’s trademarks is subject
+      to applicable law.
+    - Canyon GBS LLC respects the intellectual property rights of others and expects the
+      same in return. Canyon GBS™ and Aiding App™ are registered trademarks of
+      Canyon GBS LLC, and we are committed to enforcing and protecting our trademarks
+      vigorously.
+    - The software solution, including services, infrastructure, and code, is offered as a
+      Software as a Service (SaaS) by Canyon GBS LLC.
+    - Use of this software implies agreement to the license terms and conditions as stated
+      in the Elastic License 2.0.
+
+    For more information or inquiries please visit our website at
+    <https://www.canyongbs.com> or contact us via email at legal@canyongbs.com.
+
+</COPYRIGHT>
+*/
+
+use Illuminate\Database\Migrations\Migration;
+use Tpetry\PostgresqlEnhanced\Support\Facades\Schema;
+
+return new class () extends Migration {
+    public function up(): void
+    {
+        Schema::createFunctionOrReplace(
+            name: 'prevent_modification_of_system_protected_rows',
+            parameters: [],
+            return: 'TRIGGER',
+            language: 'plpgsql',
+            body: <<<SQL
+                BEGIN
+                    IF OLD.is_system_protected THEN
+                        RAISE EXCEPTION 'Cannot modify system protected rows';
+                    END IF;
+                    RETURN NEW;
+                END;
+            SQL,
+            options: [
+                'security' => 'invoker',
+                'volatility' => 'immutable',
+                'parallel' => 'safe',
+            ]
+        );
+    }
+
+    public function down(): void
+    {
+        Schema::dropFunctionIfExists('prevent_modification_of_system_protected_rows');
+    }
+};
diff --git a/database/migrations/2024_10_07_204633_create_trigger_to_apply_modification_prevention_for_system_protected_service_request_statuses.php b/database/migrations/2024_10_07_204633_create_trigger_to_apply_modification_prevention_for_system_protected_service_request_statuses.php
new file mode 100644
index 000000000..74481a374
--- /dev/null
+++ b/database/migrations/2024_10_07_204633_create_trigger_to_apply_modification_prevention_for_system_protected_service_request_statuses.php
@@ -0,0 +1,61 @@
+<?php
+
+/*
+<COPYRIGHT>
+
+    Copyright © 2016-2024, Canyon GBS LLC. All rights reserved.
+
+    Aiding App™ is licensed under the Elastic License 2.0. For more details,
+    see <https://github.com/canyongbs/aidingapp/blob/main/LICENSE.>
+
+    Notice:
+
+    - You may not provide the software to third parties as a hosted or managed
+      service, where the service provides users with access to any substantial set of
+      the features or functionality of the software.
+    - You may not move, change, disable, or circumvent the license key functionality
+      in the software, and you may not remove or obscure any functionality in the
+      software that is protected by the license key.
+    - You may not alter, remove, or obscure any licensing, copyright, or other notices
+      of the licensor in the software. Any use of the licensor’s trademarks is subject
+      to applicable law.
+    - Canyon GBS LLC respects the intellectual property rights of others and expects the
+      same in return. Canyon GBS™ and Aiding App™ are registered trademarks of
+      Canyon GBS LLC, and we are committed to enforcing and protecting our trademarks
+      vigorously.
+    - The software solution, including services, infrastructure, and code, is offered as a
+      Software as a Service (SaaS) by Canyon GBS LLC.
+    - Use of this software implies agreement to the license terms and conditions as stated
+      in the Elastic License 2.0.
+
+    For more information or inquiries please visit our website at
+    <https://www.canyongbs.com> or contact us via email at legal@canyongbs.com.
+
+</COPYRIGHT>
+*/
+
+use Illuminate\Database\Migrations\Migration;
+use Tpetry\PostgresqlEnhanced\Schema\Blueprint;
+use Tpetry\PostgresqlEnhanced\Support\Facades\Schema;
+
+return new class () extends Migration {
+    public function up(): void
+    {
+        Schema::table('service_request_statuses', function (Blueprint $table) {
+            $table->trigger(
+                name: 'prevent_modification_of_system_protected_rows',
+                action: 'prevent_modification_of_system_protected_rows()',
+                fire: 'BEFORE UPDATE OR DELETE',
+            )
+                ->forEachRow()
+                ->replace(true);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('service_request_statuses', function (Blueprint $table) {
+            $table->dropTriggerIfExists('prevent_modification_of_system_protected_rows');
+        });
+    }
+};