API Account Restriction

[Gmwasx]

My account is fully verified, API verified am able to run queries but when running a placebet action bets are rejected this was the result of my last try to place a bet:
{
"data": {
"bet": {
"betStatus": "REJECTED",
"betErrorCode": "RESTRICTED",
"currency": "PLAY_EUR",
"eventId": "26800457",
"eventName": "",
"marketUrl": "soccer.total_goals/over?total=1.5",
"price": "1.683",
"referenceId": "597972e8-f519-4bff-ad54-7bed8a4f9eba",
"stake": "10.0"
}
}
}
Kindly help

[kgravenreuth]

Hi @Gmwasx

After reviewing your account, you should be able to place bets now. Can you please try again?

We understand that disruptions are an issue, and are currently reviewing our API usage guidelines to minimise disruptions while ensuring the integrity of our platform.

Regards,
Klaus Gravenreuth
Product & Engineering @ Cloudbet

[Gmwasx]

Hello thank you for looking at my issue however still cannot be able to place bet in my app this are the results after i run code:
Data [{'event_name': 'Racing Club Montevideo v Defensa y Justicia', 'cutoff_time': '2025-01-13T23:00:00.000Z', 'match_status': 'TRADING', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '26860868/soccer.total_goals/over?total=1.5', 'price': '1.35', 'status': 'SELECTION_ENABLED'}]
Data [{'event_name': 'Racing Club Montevideo v Defensa y Justicia', 'cutoff_time': '2025-01-13T23:00:00.000Z', 'match_status': 'TRADING', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '26860868/soccer.total_goals/over?total=1.5', 'price': '1.35', 'status': 'SELECTION_ENABLED'}, {'event_name': 'Gremio Novorizontino U20 v CA Paranaense PR U20', 'cutoff_time': '2025-01-13T22:30:00.000Z', 'match_status': 'TRADING_LIVE', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '27139707/soccer.total_goals/over?total=1.5', 'price': '1.22', 'status': 'SELECTION_ENABLED'}]
Data [{'event_name': 'Racing Club Montevideo v Defensa y Justicia', 'cutoff_time': '2025-01-13T23:00:00.000Z', 'match_status': 'TRADING', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '26860868/soccer.total_goals/over?total=1.5', 'price': '1.35', 'status': 'SELECTION_ENABLED'}, {'event_name': 'Gremio Novorizontino U20 v CA Paranaense PR U20', 'cutoff_time': '2025-01-13T22:30:00.000Z', 'match_status': 'TRADING_LIVE', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '27139707/soccer.total_goals/over?total=1.5', 'price': '1.22', 'status': 'SELECTION_ENABLED'}, {'event_name': 'SE Palmeiras SP U20 v Referencia FC SP U20', 'cutoff_time': '2025-01-13T22:30:00.000Z', 'match_status': 'TRADING_LIVE', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '27137799/soccer.total_goals/over?total=1.5', 'price': '1.1', 'status': 'SELECTION_ENABLED'}]
Error: 200
Starting process_first_match...
Found Match ID: 27139707/soccer.total_goals/over?total=1.5, Event: Gremio Novorizontino U20 v CA Paranaense PR U20, Price: 1.22, Status: TRADING_LIVE
Selection Data: {'id': '27139707/soccer.total_goals/over?total=1.5', 'status': 'SELECTION_ENABLED', 'price': '1.22'}
bet results1 {'data': {'placeBet': {'referenceId': '0d31f629-b2d8-493c-8e5b-88cca9b3f14b', 'eventId': '27139707', 'marketUrl': 'soccer.total_goals/over?total=1.5', 'currency': 'PLAY_EUR', 'price': '1.22', 'stake': '10.0', 'betStatus': 'PENDING_ACCEPTANCE'}}}
Bet Placed,Waiting for Settlement.
The last bet status REJECTED
Bet Rejected

wheen i check the results with the beterrorcode this what i see:
{
"data": {
"bet": {
"betStatus": "REJECTED",
"betErrorCode": "RESTRICTED",
"currency": "PLAY_EUR",
"eventId": "27139707",
"eventName": "",
"marketUrl": "soccer.total_goals/over?total=1.5",
"price": "1.22",
"referenceId": "0d31f629-b2d8-493c-8e5b-88cca9b3f14b",
"stake": "10.0"
}
}
}

kindly help my email address fore my account is dmwasx@gmail.com

[kgravenreuth]

Hi @Gmwasx ,

After further review of your recently placed Cloudbet API bets, please note that Access from restricted countries is blocked as per Cloudbet Terms & Conditions. You can find the list of restricted countries at that link.

Note that such country restrictions are imposed both at account registration as well as bet placement times and depends on the location of your API client. This is also mentioned in our Trading API Docs

You can also refer to other discussions about this issue.

Let me know if this clarifies your question, cheers.

Regards,
Klaus Gravenreuth
Product & Engineering @ Cloudbet

[Gmwasx]

Hello @kgravenreuth, i appreciate you taking your time to help me, i dont think the issue is country as my account is verified and am able to place bet in normal account see attched files, could it be a bug at graphql ? this is the same results today:
Data [{'event_name': 'Colo Colo BA v Porto SC BA', 'cutoff_time': '2025-01-14T22:15:00.000Z', 'match_status': 'TRADING_LIVE', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '26759328/soccer.total_goals/over?total=1.5', 'price': '1.59', 'status': 'SELECTION_ENABLED'}, {'event_name': 'CD Universidad Catolica v Atletico Tucuman', 'cutoff_time': '2025-01-14T23:00:00.000Z', 'match_status': 'TRADING', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '26860884/soccer.total_goals/over?total=1.5', 'price': '1.427', 'status': 'SELECTION_ENABLED'}, {'event_name': 'CD Junior FC v Universitario de Deportes', 'cutoff_time': '2025-01-14T23:30:00.000Z', 'match_status': 'TRADING', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '27156588/soccer.total_goals/over?total=1.5', 'price': '1.28', 'status': 'SELECTION_ENABLED'}, {'event_name': 'SC Recife PE v Decisao PE', 'cutoff_time': '2025-01-14T23:00:00.000Z', 'match_status': 'TRADING', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '26759312/soccer.total_goals/over?total=1.5', 'price': '1.328', 'status': 'SELECTION_ENABLED'}, {'event_name': 'Sao Paulo FC SP U20 v EC Juventude RS U20', 'cutoff_time': '2025-01-14T21:30:00.000Z', 'match_status': 'TRADING_LIVE', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '27150198/soccer.total_goals/over?total=1.5', 'price': '0', 'status': 'SELECTION_DISABLED'}, {'event_name': 'EC Agua Santa U20 v Fluminense FC RJ U20', 'cutoff_time': '2025-01-14T22:30:00.000Z', 'match_status': 'TRADING_LIVE', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '27150195/soccer.total_goals/over?total=1.5', 'price': '1.35', 'status': 'SELECTION_ENABLED'}, {'event_name': 'Paraguay U20 v Bolivia U20', 'cutoff_time': '2025-01-14T21:00:00.000Z', 'match_status': 'TRADING_LIVE', 'market_key': 'soccer.total_goals', 'market_url': 'soccer.total_goals/over?total=1.5', 'id': '27136653/soccer.total_goals/over?total=1.5', 'price': '1.725', 'status': 'SELECTION_ENABLED'}]
Error: 200
Starting process_first_match...
Found Match ID: 27136653/soccer.total_goals/over?total=1.5, Event: Paraguay U20 v Bolivia U20, Price: 1.725, Status: TRADING_LIVE
Selection Data: {'id': '27136653/soccer.total_goals/over?total=1.5', 'status': 'SELECTION_ENABLED', 'price': '1.725'}
bet results1 {'data': {'placeBet': {'referenceId': 'dd0e07ee-f52c-4440-95f4-ecdb0abcc016', 'eventId': '27136653', 'marketUrl': 'soccer.total_goals/over?total=1.5', 'currency': 'PLAY_EUR', 'price': '1.725', 'stake': '10.0', 'betStatus': 'PENDING_ACCEPTANCE'}}}
Bet Placed,Waiting for Settlement.
The last bet status REJECTED
Bet Rejected

and checking the betErrorCode:
{
"data": {
"bet": {
"betStatus": "REJECTED",
"betErrorCode": "RESTRICTED",
"currency": "PLAY_EUR",
"eventId": "27136653",
"eventName": "",
"marketUrl": "soccer.total_goals/over?total=1.5",
"price": "1.725",
"referenceId": "dd0e07ee-f52c-4440-95f4-ecdb0abcc016",
"stake": "10.0"
}
}
}


Please help this is stressing me so much.