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Comment templates

Kat Gerasimova edited this page Sep 3, 2021 · 12 revisions

Here are some comment templates that you may wish to add to your saved replies.

Duplicate

Thank you for your report.

It seems you're not the only one to have come across this bug, as it's been reported previously. I'm going to close this issue now so we can focus on the older issue. Please watch, vote or comment on that issue if there is any additional information you can provide.

Duplicate of #???

Fill template

Thank you for your report. We need some more information from you before our developers can look at it. Please edit your issue to include replies to all sections.

Please comment to let us know when you've had a chance to add more details to the issue.

Fixed in latest release

Thank you for taking the time to tell us about your issue.

I am going to close this issue as it has been resolved in a more recent version of Element and should be available to you soon.

X-Needs-Info label is added

@<username> Thank you for opening an issue. Unfortunately there is not enough information there for me to be able to reproduce it. Please update the description with steps/screenshots/video/more details so our developers can have a look at it.

X-Cannot-Reproduce label is added

@<username> Unfortunately I cannot reproduce your issue. Please update your issue with more information. If we don’t hear back from you in a week, we will close the issue as we need to be able to reproduce it before we can fix it.

X-Cannot-Reproduce and closing

Thank you for opening an issue. Unfortunately I wasn’t able to reproduce it. If you keep experiencing this defect, please update your description with steps/screenshots/video/more details and add a comment with @<your own username> to let me know that it’s ready to be reopened.
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