App icon shows unread messages although there are none

[kostrykin]

Steps to reproduce

The app icon shows that there are unread messages:

However, after opening the app, there are no unread messages:

Restarting the app does not solve issue.

I cannot send logs because nothing happens when I shake the phone with the app open.

Outcome

What did you expect?

I expect the app icon to stop indicating falsely that there were unread messages.

What happened instead?

The app icon keeps indicating that there are two unread messages.

Your phone model

iPhone 13 mini

Operating system version

iOS 17.5.1

Application version

Version 1.6.11 (112)

Homeserver

matrix.org

Will you send logs?

No

[pixlwave]

@kostrykin Do you see unread messages if you use the old app, Element Web or another matrix client?

[kostrykin]

@pixlwave I see unread messages when using the old Element for iOS, but not when using Element on the desktop (macOS).

[pixlwave]

Ok, and if you read all of those does the EX badge drop to zero?

[kostrykin]

There are no unread messages which I could read when I open the app. It’s only shown on the app icon. So I guess the answer is no.

[morguldir]

Same as #2066, basically the counts are from your server and synapse still rarely returns an incorrect badge count

Element Web doesn’t use push so it won't be affected

[pixlwave]

There are no unread messages which I could read when I open the app. It’s only shown on the app icon. So I guess the answer is no.

On the old iOS app?

[kostrykin]

There are no unread messages which I could read when I open the app. It’s only shown on the app icon. So I guess the answer is no.

On the old iOS app?

Yes, it’s the same on both iOS apps. Only reason that I switched to the new one was that I hoped it would fix the wrong badges.

[pixlwave]

Ah ok yes, then it seems its similar to the previous one linked but less obvious. Until we have all the data locally to compute unread counts properly. For now this is caused by either

• A bug in Synapse where it is reporting to us that there are unreads when there are not.
• You have some rooms with events that aren't displayable on mobile (but that sounds less likely)

[ara4n]

this really is a dup of #2066...

[ara4n]

dup #3151