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Prioritized customer requests get ~customer request label (#23826)
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noahtalerman authored Nov 14, 2024
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4 changes: 2 additions & 2 deletions handbook/company/product-groups.md
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Expand Up @@ -379,7 +379,7 @@ To prioritize a new feature, it must meet one of these criteria:

If an issue has the `~feature fest` label, then it's a new feature request that will be weighed at the next 🎁🗣 Feature Fest meeting.

If an issue is on the [roadmap board](https://github.com/fleetdm/fleet#workspaces/drafting-6192dd66ea2562000faea25c/roadmap), then it's a feature request that's already been prioritized. It will have one or more user stories that will be worked on in the current quarter.
If an issue has the `~customer request` label, then it's a feature request that's already been prioritized. It will have one or more user stories that will be worked on in the current quarter.

If an issue has the `:product` and `story` label, then it's a user story that is currently in progress ([drafting](https://fleetdm.com/handbook/company/development-groups#drafting)). The user story will include a link to the original feature request issue.

Expand All @@ -402,7 +402,7 @@ If a feature is not prioritized during a 🎁🗣 Feature Fest meeting, it only
### After the feature is accepted

After the 🎁🗣 Feature fest meeting, the feature prioritization DRI will clear the 🎁 Feature fest board as follows:
- Prioritized features: Remove the `~feature fest` label, add the issue to the [roadmap board](https://github.com/fleetdm/fleet#workspaces/drafting-6192dd66ea2562000faea25c/roadmap), create a new user story with the `:product` label, add a link from the original request to the user story, notify the requester, and move the user story to the "Ready" column in the drafting board. The user story will then be assigned to a [Product Designer](https://fleetdm.com/handbook/company/product-groups#current-product-groups) during the "Design sprint kick-off" ritual.
- Prioritized features: Remove the `~feature fest` label, add the `~customer request` label, create a new user story with the `:product` label, add a link from the original request to the user story, notify the requester, and move the user story to the "Ready" column in the drafting board. The user story will then be assigned to a [Product Designer](https://fleetdm.com/handbook/company/product-groups#current-product-groups) during the "Design sprint kick-off" ritual.
- Put to the side features: Remove `~feature fest` label and notify the requestor.

> The product team's commitment to the requester is that the prioritized user story will be delivered or the requester will be notified within 1 business day of the decision to de-prioritize the story.
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