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Improving FAQ/Troubleshooting section
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XavierCLL committed Mar 21, 2024
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Expand Up @@ -10,25 +10,27 @@ Check [User Guide](https://gee-community.github.io/qgis-earthengine-plugin/) to

![Add Sentinel-2 image](https://raw.githubusercontent.com/gee-community/qgis-earthengine-plugin/master/media/add_map_layer.png)

### FAQ
### Troubleshooting

Q: How to reset your authentication settings (and also fix some authentication errors)?
#### How to reset your authentication settings (and also fix some authentication errors)?

A: Delete the credentials file and re-authenticate. The credentials file is located at:
Delete the credentials file and re-authenticate. The credentials file is located at:

```
Windows: C:\Users\USER\.config\earthengine\credentials
Linux: /home/USER/.config/earthengine/credentials
MacOS: /Users/USER/.config/earthengine/credentials
```

Q: I am still getting authentication errors, what should I do?
#### I am still getting authentication errors, what should I do?

A: Try installing the Google Earth Engine [command line client](https://developers.google.com/earth-engine/command_line). Run the `earthengine authenticate` command. This resets the authentication credentials and solves most authentication errors.
Try installing the Google Earth Engine [command line client](https://developers.google.com/earth-engine/command_line). Run the `earthengine authenticate` command. This resets the authentication credentials and solves most authentication errors.

Q: Are you through a proxy?
More about GEE authentication guide and troubleshooting [here](https://developers.google.com/earth-engine/guides/auth).

A: In your scripts, configure proxy settings on top of them:
#### Are you through a proxy?

In your scripts, configure proxy settings on top of them:

```python
import os
Expand All @@ -39,13 +41,13 @@ import ee
from ee_plugin import Map
```

Q: I am getting error like ssl.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed on MacOS:
#### I am getting error like ssl.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed on MacOS:

A: Open Finder and double clicking on this file `/Applications/Python 3.6/Install Certificates.command`. This path may vary depending on how QGIS was installed (Homebrew, macports, native). Then restart QGIS.
Open Finder and double clicking on this file `/Applications/Python 3.6/Install Certificates.command`. This path may vary depending on how QGIS was installed (Homebrew, macports, native). Then restart QGIS.

Q: Plugin crashes after authentication with a stack trace showing 404, what should I do?
#### Plugin crashes after authentication with a stack trace showing 404, what should I do?

A: Go to http://code.earthengine.google.com and make sure you can access code editor. If the plugin is still failing - make sure your IP is not under firewall.
Go to http://code.earthengine.google.com and make sure you can access code editor. If the plugin is still failing - make sure your IP is not under firewall.

### Roadmap

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