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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta content="width=device-width, initial-scale=1.0" name="viewport">
<title>MyPortfolio - About</title>
<meta content="" name="description">
<meta content="" name="keywords">
<!-- Google Tag Manager -->
<script>(function (w, d, s, l, i) {
w[l] = w[l] || []; w[l].push({
'gtm.start':
new Date().getTime(), event: 'gtm.js'
}); var f = d.getElementsByTagName(s)[0],
j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src =
'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f);
})(window, document, 'script', 'dataLayer', 'GTM-WTM8KTB3');</script>
<!-- End Google Tag Manager -->
<!-- Favicons -->
<link href="assets/img/favicon.png" rel="icon">
<link href="assets/img/apple-touch-icon.png" rel="apple-touch-icon">
<!-- Google Fonts -->
<link
href="https://fonts.googleapis.com/css?family=https://fonts.googleapis.com/css?family=Inconsolata:400,500,600,700|Raleway:400,400i,500,500i,600,600i,700,700i"
rel="stylesheet">
<!-- Vendor CSS Files -->
<link href="assets/vendor/aos/aos.css" rel="stylesheet">
<link href="assets/vendor/bootstrap/css/bootstrap.min.css" rel="stylesheet">
<link href="assets/vendor/bootstrap-icons/bootstrap-icons.css" rel="stylesheet">
<link href="assets/vendor/swiper/swiper-bundle.min.css" rel="stylesheet">
<!-- Template Main CSS File -->
<link href="assets/css/style.css" rel="stylesheet">
<!-- Google tag (gtag.js) -->
<script async src="https://www.googletagmanager.com/gtag/js?id=G-GNHFQ9YX2C"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag() { dataLayer.push(arguments); }
gtag('js', new Date());
gtag('config', 'G-GNHFQ9YX2C');
</script>
</head>
<body>
<!-- ======= Navbar ======= -->
<div class="collapse navbar-collapse custom-navmenu" id="main-navbar">
<div class="container py-2 py-md-5">
<div class="row align-items-start">
<div class="col-md-2">
<ul class="custom-menu">
<li><a href="/">Home</a></li>
<li class="active"><a href="/about">About Me</a></li>
<!--<li><a href="services.html">Services</a></li>
<li><a href="works.html">Works</a></li>-->
<li><a href="/contatct">Contact</a></li>
</ul>
</div>
<div class="col-md-6 d-none d-md-block mr-auto">
<div class="tweet d-flex">
<div>
<p><em>"Pansa piena no crede a quela uda." <br> <a href="http://www.lorenzi.net/">~Leonardo
Lorenzi</a></em></p>
</div>
</div>
</div>
<div class="col-md-4 d-none d-md-block">
<h3>Why hiring me?</h3>
<p>I bring a unique blend of technical expertise, creative problem-solving skills, and a relentless commitment
to exceeding expectations.<br> <a href="mailto:giacob500@gmail.com">giacob500@gmail.com</a></p>
</div>
</div>
</div>
</div>
<!-- Mobile Navbar with Burger Menu -->
<nav class="navbar navbar-light custom-navbar d-md-none">
<div class="container">
<a class="navbar-brand" href="/" style="margin-left: 10px;">MyPortfolio.</a>
<a href="#" class="burger" data-bs-toggle="collapse" data-bs-target="#main-navbar" style="margin-right: 10px;">
<!-- Add margin to the right for smartphone screens-->
<span></span>
</a>
</div>
</nav>
<!-- Desktop Navbar -->
<nav class="navbar navbar-light custom-navbar-2 custom-navmenu-2 d-none d-md-block">
<div class="container">
<div class="row align-items-start">
<ul class="custom-menu-2">
<li><a class="navbar-brand" href="/" style="margin-left: 10px;">MyPortfolio.</a></li>
<!--<li class="active"><a href="/">Home</a></li>-->
<li class="active"><a href="/about">About Me</a></li>
<!--<li><a href="services.html">Services</a></li>
<li><a href="works.html">Works</a></li>-->
<li><a href="/contact">Contact</a></li>
</ul>
</div>
</div>
</nav>
<main id="main">
<section class="section pb-5">
<div class="container">
<div class="row mb-5 align-items-end">
<div class="col-md-6" data-aos="fade-up">
<h2>About Me</h2>
<p class="mb-0">I am passionate about Software Design and Development. Everything started with my cousin
introducing me to videogames at the age of 5, the rest is history...</p>
</div>
</div>
<div class="row">
<!--
<div class="col-md-4 ml-auto order-2" data-aos="fade-up">
<h3 class="h3 mb-4">Skills</h3>
<ul class="list-unstyled">
<li class="mb-3">
<div class="d-flex mb-1">
<strong>WordPress</strong>
<span class="ml-auto">80%</span>
</div>
<div class="progress custom-progress">
<div class="progress-bar" role="progressbar" style="width: 80%" aria-valuenow="80" aria-valuemin="0" aria-valuemax="100"></div>
</div>
</li>
<li class="mb-3">
<div class="d-flex mb-1">
<strong>Photoshop</strong>
<span class="ml-auto">96%</span>
</div>
<div class="progress custom-progress">
<div class="progress-bar" role="progressbar" style="width: 96%" aria-valuenow="96" aria-valuemin="0" aria-valuemax="100"></div>
</div>
</li>
<li class="mb-3">
<div class="d-flex mb-1">
<strong>HTML5/CSS3</strong>
<span class="ml-auto">99%</span>
</div>
<div class="progress custom-progress">
<div class="progress-bar" role="progressbar" style="width: 99%" aria-valuenow="99" aria-valuemin="0" aria-valuemax="100"></div>
</div>
</li>
<li class="mb-3">
<div class="d-flex mb-1">
<strong>Veu</strong>
<span class="ml-auto">87%</span>
</div>
<div class="progress custom-progress">
<div class="progress-bar" role="progressbar" style="width: 87%" aria-valuenow="87" aria-valuemin="0" aria-valuemax="100"></div>
</div>
</li>
<li class="mb-3">
<div class="d-flex mb-1">
<strong>Angular</strong>
<span class="ml-auto">85%</span>
</div>
<div class="progress custom-progress">
<div class="progress-bar" role="progressbar" style="width: 85%" aria-valuenow="85" aria-valuemin="0" aria-valuemax="100"></div>
</div>
</li>
<li class="mb-3">
<div class="d-flex mb-1">
<strong>React</strong>
<span class="ml-auto">88%</span>
</div>
<div class="progress custom-progress">
<div class="progress-bar" role="progressbar" style="width: 88%" aria-valuenow="88" aria-valuemin="0" aria-valuemax="100"></div>
</div>
</li>
</ul>
</div>
-->
<div class="col-md-7 mb-5 mb-md-0" data-aos="fade-up">
<p><img src="assets/img/aboutme.jpg" alt="Image" class="img-fluid"></p>
<!--
<p>Lorem ipsum dolor sit amet, consectetur adipisicing elit. Dolor dignissimos delectus minima reprehenderit
molestias illo dolorem et, odio!</p>
<p>Fuga fugit distinctio delectus iure vitae consequatur excepturi, mollitia, consectetur molestias sapiente
rem consequuntur, illum adipisci, sed obcaecati!</p>
<p>Ex, dolorem qui voluptas reprehenderit provident, ad ipsum iure a consequatur voluptatem incidunt nobis.
Vitae reiciendis quae ex.</p>
<p>Optio consectetur culpa nemo, fugit pariatur veniam voluptate laudantium rerum fuga dolor in maiores ea
nisi voluptatibus. Minus?</p>
-->
</div>
</div>
</div>
</section>
<!-- ======= Resume Section ======= -->
<section id="resume" class="resume">
<div class="container">
<div class="section-title" data-aos="fade-up">
<h2>Resume</h2>
</div>
<div class="row">
<div class="col-lg-6" data-aos="fade-up">
<h3 class="resume-title">Summary</h3>
<div class="resume-item pb-0">
<h4>Giacomo Lorenzi</h4>
<p><em>Innovative and deadline-driven Software Developer with 3+ years of experience designing and
developing user-centered digital solutions from initial concept to final, polished deliverable.</em>
</p>
<ul>
<li>Edinburgh, Scotland, UK</li>
<li>giacob500@gmil.com</li>
</ul>
</div>
<h3 class="resume-title">Education</h3>
<div class="resume-item">
<h4>Bachelor (Honours) in web design & development</h4>
<h5>2020 - 2025</h5>
<p><em>Edinburgh Napier University, Edinburgh, UK</em></p>
<p>Currently studying, first class expected</p>
</div>
<div class="resume-item">
<h4>Diploma</h4>
<h5>2015 - 2020</h5>
<p><em>ITI G.Marconi, Verona, IT</em></p>
<p>Obtained High School Diploma, Cisco CCNA and Linux certifications</p>
</div>
</div>
<div class="col-lg-6" data-aos="fade-up" data-aos-delay="100">
<h3 class="resume-title">Professional Experience</h3>
<div class="resume-item">
<h4>Technical Support Engineer</h4>
<h5>2024 - Now</h5>
<p><em>GoFibre, Edinburgh, UK</em></p>
<ul>
<li>Solving and documenting technical incidents and problems related to company products and services
</li>
<li>Acting as a lead within the direct customer support team</li>
<li>Provide support and leadership to all members of the operational workforce</li>
<li>Regularly update senior leadership on current incident and problem workload, owning and escalating
faults to resolution</li>
<li>Liaison with internal and external users, ensuring that incidents and problems are fully understood
across a variety of stakeholders</li>
<li>Highlight and escalate major outages to ensure key decisions are made swiftly and decisively</li>
<li>Network configuration and support across the estate, backup management, config management, systems
administration and related tasks</li>
</ul>
</div>
<div class="resume-item">
<h4>Specialist</h4>
<h5>2023 - 2024</h5>
<p><em>Apple, Edinburgh, UK</em></p>
<ul>
<li>Provide customers with technical expertise on 40+ products across laptops, phones, tablets, and
accessories lineups</li>
<li>Showcase and validate device performance, connectivity, camera quality, and sound features</li>
<li>Navigate internal business devices and applications to handle client details</li>
<li>Excellent customer feedback garnering five-star ratings in over 80% of reviews</li>
</ul>
</div>
<div class="resume-item">
<h4>Service Desk Analyst</h4>
<h5>2022 - 2023</h5>
<p><em>The Scottish Government, Edinburgh, UK</em></p>
<ul>
<li>Provide high-quality technical support to a diverse user base across multiple divisions and external
clients, ensuring prompt and courteous assistance via calls, emails, and ticket tracking systems like
Jira Service Desk.</li>
<li>Utilize a range of tools and systems including SQL, Active Directory, Dynatrace, Confluence, and
EazyBI to monitor system performance and implement software solutions for performance optimization.
</li>
<li>Contribute to ongoing improvement initiatives through research, project coordination, and
communication activities such as presenting new software releases, broadcasting formal communications,
and maintaining up-to-date documentation for knowledge sharing and training purposes.</li>
</ul>
</div>
</div>
</div>
<div class="row justify-content-md-left">
<!-- <div data-iframe-width="150" data-iframe-height="270" data-share-badge-id="258a7e12-a97b-44da-bc37-ffc82def8347" data-share-badge-host="https://www.credly.com"></div><script type="text/javascript" async src="//cdn.credly.com/assets/utilities/embed.js"></script> -->
<div class="col col-lg-2" data-aos="fade-up" data-aos-delay="100">
<div class="badge d-flex justify-content-center align-items-center">
<div data-iframe-width="150" data-iframe-height="270"
data-share-badge-id="258a7e12-a97b-44da-bc37-ffc82def8347"
data-share-badge-host="https://www.credly.com">
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<script type="text/javascript" async src="//cdn.credly.com/assets/utilities/embed.js"></script>
</div>
</div>
<div class="col col-lg-2" data-aos="fade-up" data-aos-delay="100">
<div class="badge d-flex justify-content-center align-items-center">
<div data-iframe-width="150" data-iframe-height="270"
data-share-badge-id="923e131a-b025-4db0-8b57-b78633ab9847"
data-share-badge-host="https://www.credly.com">
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<script type="text/javascript" async src="//cdn.credly.com/assets/utilities/embed.js"></script>
</div>
</div>
<div class="col col-lg-2" data-aos="fade-up" data-aos-delay="500">
<div class="badge d-flex justify-content-center align-items-center">
<a href="https://app-eu1.hubspot.com/academy/achievements/f4v3qhf8/en/1/giacomo-lorenzi/integrating-with-hubspot-i-foundations"
target="_blank"><img src="assets/img/hubspot_bedge.png" class="img-fluid"
alt="Integrating With HubSpot I: Foundations"></a>
</div>
</div>
<div class="col col-lg-2" data-aos="fade-up" data-aos-delay="1000">
<div class="badge d-flex justify-content-center align-items-center">
<a href="assets/attachments/Linux_Professional_Institute.pdf" target="_blank"><img
src="assets/img/Essentials-Linux.png" class="img-fluid" alt="Linux Essentials Certificate"></a>
</div>
</div>
<div class="col col-lg-2" data-aos="fade-up" data-aos-delay="1500">
<div class="badge d-flex justify-content-center align-items-center">
<a href="assets/attachments/IT_Essentials.pdf" target="_blank"><img src="assets/img/ITE.png"
class="img-fluid" alt="Linux Essentials Certificate"></a>
</div>
</div>
<div class="col col-lg-2" data-aos="fade-up" data-aos-delay="2000">
<div class="badge d-flex justify-content-center align-items-center">
<a href="assets/attachments/CCNA.pdf" target="_blank"><img src="assets/img/CCNA.png" class="img-fluid"
alt="Linux Essentials Certificate"></a>
</div>
</div>
</div>
<div class="row">
<div class="col-lg-2" data-aos="fade-up">
<p><a href="assets/attachments/CV.pdf" target="_blank" class="readmore">Open my CV</a></p>
</div>
<div class="col-lg-3" data-aos="fade-up">
<p><a href="assets/attachments/reference_letter_censored.pdf" target="_blank" class="readmore">Open
Reference Letter</a> </p>
</div>
<div data-aos="fade-up">
<p>For full references please contact me directly.</p>
</div>
</div>
<!-- ======= Reference Letter Section ======= -->
<!--
<div class="section-title" data-aos="fade-up">
<h2>Reference Letter</h2>
<p><img src="assets/img/reference-letter-top.png" alt="Image" class="img-fluid"></p>
<p>Since Joining us in September 2022, Giacomo has excelled in all areas of his student placement practises.</p>
<p>Despite Giacomo only being with us for a short space of time, I consider him one of the most knowledgeable
members of the Service Desk and I regularly seek support from him in dealing with complex incidents.</p>
<p>Giacomo is recognised across the division as being reliable, enthusiastic and hard working. He is
focused, logical and consistently thorough in all areas of his work and has been praised by Senior
Management for his output and his impressive ability to learn new skills quickly. Giacomo has a
very approachable nature and a willingness to help others. He is an asset to our team.</p>
<p>He has been, and will continue to be involved in projects outside of his normal Service Desk
duties for the remainder of his time with us. This is for his own experience and development but
also as a sought out and preferred collaborator as he is confident in presenting his own ideas, as
well as being dependable and having the ability to thrive when working under pressure and
commit to deadlines.
</p>
<p>I believe that Giacomo will succeed in all of his future studies and has a very promising career ahead.
I would be thrilled for him to one day re-join us as a permanent member of staff if the opportunity would arise.</p>
<p><img src="assets/img/reference-letter-bottom.png" alt="Image" class="img-fluid"></p>
</div>-->
</div>
</section><!-- End Reference Letter Section --><!-- End Resume Section -->
</main><!-- End #main -->
<!-- ======= Footer ======= -->
<footer class="footer" role="contentinfo">
<div class="container">
<div class="row">
<div class="col-sm-6">
<p class="mb-1">© Copyright MyPortfolio. All Rights Reserved</p>
<div class="credits">
<!--
All the links in the footer should remain intact.
You can delete the links only if you purchased the pro version.
Licensing information: https://bootstrapmade.com/license/
Purchase the pro version with working PHP/AJAX contact form: https://bootstrapmade.com/buy/?theme=MyPortfolio
-->
Designed by <a href="https://bootstrapmade.com/"></a>Giacomo Lorenzi
</div>
</div>
<div class="col-sm-6 social text-md-end">
<a href="assets/attachments/CV.pdf" target="_blank"><span class="bi bi-file-earmark-person"></span></a>
<a href="https://github.com/giacob500" target="_blank"><span class="bi bi-github"></span></a>
<a href="https://www.instagram.com/giacobpic/" target="_blank"><span class="bi bi-instagram"></span></a>
<a href="https://www.linkedin.com/in/giacomo-lorenzi-0b968422b/" target="_blank"><span
class="bi bi-linkedin"></span></a>
</div>
</div>
</div>
</footer>
<a href="#" class="back-to-top d-flex align-items-center justify-content-center"><i
class="bi bi-arrow-up-short"></i></a>
<!-- Google Tag Manager (noscript) -->
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style="display:none;visibility:hidden"></iframe></noscript>
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<!-- Vendor JS Files -->
<script src="assets/vendor/aos/aos.js"></script>
<script src="assets/vendor/bootstrap/js/bootstrap.bundle.min.js"></script>
<script src="assets/vendor/isotope-layout/isotope.pkgd.min.js"></script>
<script src="assets/vendor/swiper/swiper-bundle.min.js"></script>
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<!-- Template Main JS File -->
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</body>
</html>