From 760d96f27e5e1ff74b91b5a879d0781b1386ce7b Mon Sep 17 00:00:00 2001
From: Romain B <8530352+Rom1-B@users.noreply.github.com>
Date: Fri, 24 Nov 2023 12:39:52 +0100
Subject: [PATCH] fix(ticket): percentage of resolution time (#15948)

* fix(ticket): percentage of resolution time

* cedric
---
 src/Search.php | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/src/Search.php b/src/Search.php
index 5783200cec5..6724b7049a3 100644
--- a/src/Search.php
+++ b/src/Search.php
@@ -7098,6 +7098,7 @@ public static function giveItem(
                                 $item->fields['date'],
                                 $data[$ID][0]['name']
                             );
+                            $waitingtime = $slaField === 'slas_id_ttr' ? $item->fields['sla_waiting_duration'] : 0;
                         } else {
                             $calendars_id = Entity::getUsedConfig(
                                 'calendars_strategy',
@@ -7121,9 +7122,10 @@ public static function giveItem(
                                 $totaltime   = strtotime($data[$ID][0]['name'])
                                                  - strtotime($item->fields['date']);
                             }
+                            $waitingtime = 0;
                         }
                         if ($totaltime != 0) {
-                            $percentage  = round((100 * $currenttime) / $totaltime);
+                            $percentage  = round((100 * ($currenttime - $waitingtime)) / ($totaltime - $waitingtime));
                         } else {
                            // Total time is null : no active time
                             $percentage = 100;