Notifications only send the first Email Template but it has multiples assigned

[jcervantes-sipecom]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.9

Bug description

I have setup Notification For "New Ticket", and assigned 2 templates both of them in "Email" Mode, but when it triggers and sends the email, just the first template is used, and not the second one too.

Relevant log output

No response

Page URL

No response

Steps To reproduce

1. Setup the Notification and assig 2 templates with "Email" mode:

2. Trigger the Notification, in my case is "New Ticket" so I created a new ticket:

3. In "Notification queue" only shows the first Notification Template, in this case is "Tickets" or the Template ID = 394

4. If I deleted the relation of the first Template with the Notification:

5. And repeat the process, it trigger correctly, so the problem is that 2 notification template with the same Email mode, cannot be associated with a Notification:

Your GLPI setup information

No response

Anything else?

No response

[cedric-anne]

Hi,

This is a limitation of the current system. A solution for this is proposed in #14019, but there is still some work to do in the UI to clarify how it works. Anyway, if this proposal is accepted, it will be available only in GLPI 10.1 or later.