Problem edition field describe

[ltfarm]

Code of Conduct

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Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.10

Bug description

Hi, how are you?

A question has been causing some internal dilemma with the areas that use GLPI, the technician can change the description of the ticket sent by the user.

By blocking ticket updates for the technician, it blocks the option to edit the ticket, but in addition, it also changes the possibility of changing fields such as category, type, and origin.

In addition, if the technician has the option to be in charge, this update option is ignored.

I believe that this is a misguided behavior of the system. Especially when non-ICT areas use the system. The human resources area dont uses it because there is a possibility that the ticket can be changed in its original description, even if this can be seen in the history, it creates a totally unnecessary dilemma.

This issue can create dilemmas of information security, gpdr, among other factors.

Relevant log output

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Page URL

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Steps To reproduce

No response

Your GLPI setup information

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Anything else?

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[github-actions]

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